ZipRecruiter

Log In

New Relic
New Relic

31 New Relic Customer Success Manager Jobs Hiring Near You

New Relic

Technical Success Manager

San Francisco, CA · Remote

$136K - $137K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical ... of New Relic's solutions, ensuring customers understand the value and efficiency our platform ...

New Relic

Technical Success Manager

San Francisco, CA · On-site

$87K - $108K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical ... of New Relic's solutions, ensuring customers understand the value and efficiency our platform ...

New Relic

Sales Development Representative

Atlanta, GA · On-site

At New Relic, our Business Development Representative (BDRs) play a critical role in building ... Proven success in creating and managing outbound prospecting campaigns. * A customer-first mindset ...

New Relic

Manager, Software Engineering

Atlanta, GA · On-site

$186K - $233K/yr

New Relic is committed to giving our customers valuable insights into their systems, and New Relic ... We believe in empowering all Relics to achieve professional and business success through a flexible ...

New Relic

Sales Development Representative

Atlanta, GA · On-site

$66K - $83K/yr

Proven success in creating and managing outbound prospecting campaigns. * A customer-first mindset ... New Relic provides a variety of benefits for this role, including healthcare, dental, vision ...

New Relic

Software Engineer - Query Language

Portland, OR · On-site

$126K - $158K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... Our stewardship of the data of thousands of customers means that a criminal background check is ...

New Relic

Account Executive- Expansion

Atlanta, GA · On-site

$202K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... You will focus on customers within the East region, building genuine connections rather than just ...

next page

Showing results 1-20

All JobsNew Relic JobsNew Relic Customer Success Manager Jobs

New Relic Jobs Information

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at New Relic?
What are the most popular categories at New Relic?
Infographic showing various Customer Success Manager job openings at New Relic in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 63% Physical, 14% Hybrid, and 23% Remote job distribution.

Technical Success Manager

New Relic

San Francisco, CA • Remote

$136K - $137K/yr

Full-time

Re-posted 10 days ago

Job description

Your opportunity

The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform.  You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic's solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.


What you'll do

  • Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices; monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels; plan and proactively drive consumption and usage across customer accounts.
  • Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions; design and execute Mutual Activity Plans tied to Value/Outcomes; assist in the creation of materials, installing agents, basic instrumentation in the UI, and overall best practice configurations in the New Relic Platform.
  • Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner; utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities.
  • Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly; build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic; work collaboratively with SC or AE, heading up or supporting enablement engagements, field instrumentation or digital tracks.
  • Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships; keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction; work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases; work closely with technical decision-makers; quantify the impact of New Relic's solutions on their business; provide regular reports and dashboards showcasing value metrics; lead and guide the work of technical staff and serve as point of contact for the clients; 100% telecommuting permitted.


This role requires

  • Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field 
  • 2 years of experience in the job offered or in a computer science-related occupation.


Please note that visa sponsorship is not available for this position.

#LI-DNI

Apply