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30 New Relic Senior Data Analyst Jobs Hiring Near You

New Relic

Technical Success Manager

San Francisco, CA · Remote

$136K - $137K/yr

... of New Relic's solutions, ensuring customers understand the value and efficiency our platform ... data analytics to contribute valuable information for business reviews and identify successes ...

New Relic

Manager, Software Engineering

Atlanta, GA · On-site

$186K - $233K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... Hands on with data analysis and technical problem solving * Leverage open source tools like ...

New Relic

Technical Success Manager

San Francisco, CA · On-site

$87K - $108K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... data analytics to contribute valuable information for business reviews and identify successes ...

New Relic

Sales Development Representative

Atlanta, GA · On-site

At New Relic, our Business Development Representative (BDRs) play a critical role in building ... Critical thinking skills to analyze customer needs and tailor messaging effectively. Bonus points ...

New Relic

Sales Development Representative

Atlanta, GA · On-site

$66K - $83K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... Critical thinking skills to analyze customer needs and tailor messaging effectively. Bonus points ...

New Relic

Senior Tax Accountant

Atlanta, GA · On-site

$106K - $132K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... Innate curiosity, strong analytical problem-solving skills, and the ability to translate complex ...

New Relic

Software Engineer - Query Language

Portland, OR · On-site

$126K - $158K/yr

Your opportunity The Data, Identity, & API Platform group at New Relic builds the foundation for all of our products: data ingest, storage, and query. As an engineer working on NRDB, you'll be ...

New Relic

Treasury Manager

Atlanta, GA · On-site

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... Data & Analytics: Strong data literacy. Hands-on experience working with data architecture ...

New Relic

Equity Manager

San Francisco, CA · On-site

$126K - $158K/yr

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first ... analysis. * Effective Communication: The ability to translate complex financial data into clear ...

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Technical Success Manager

New Relic

San Francisco, CA • Remote

$136K - $137K/yr

Full-time

Re-posted 10 days ago

Job description

Your opportunity

The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform.  You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic's solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.


What you'll do

  • Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices; monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels; plan and proactively drive consumption and usage across customer accounts.
  • Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions; design and execute Mutual Activity Plans tied to Value/Outcomes; assist in the creation of materials, installing agents, basic instrumentation in the UI, and overall best practice configurations in the New Relic Platform.
  • Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner; utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities.
  • Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly; build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic; work collaboratively with SC or AE, heading up or supporting enablement engagements, field instrumentation or digital tracks.
  • Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships; keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction; work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases; work closely with technical decision-makers; quantify the impact of New Relic's solutions on their business; provide regular reports and dashboards showcasing value metrics; lead and guide the work of technical staff and serve as point of contact for the clients; 100% telecommuting permitted.


This role requires

  • Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field 
  • 2 years of experience in the job offered or in a computer science-related occupation.


Please note that visa sponsorship is not available for this position.

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