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Modivcare

60 Modivcare Customer Service Representative Jobs Hiring Near You

Modivcare

Admin: Administrative Associate

Plains, TX

$15 - $17/hr

N/A More about this job > Description NEPA, a Modivcare Personal Care Service, is seeking a Part-Time Administrative Associate to join our team in Plains, PA. This role is ideal for a customer ...

Modivcare, Inc.

Exception Specialist

Greenville, SC · On-site

$14.23 - $19.21/hr

Assists in investigating and reporting customer service issues and exceptions. * Provides initial ... The physical demands described here are representative of those that must be met by an employee to ...

Modivcare, Inc.

Exception Specialist

Greenville, SC

$14.23 - $19.21/hr

Assists in investigating and reporting customer service issues and exceptions. * Provides initial ... The physical demands described here are representative of those that must be met by an employee to ...

Modivcare

Admin: Care Coordinator Associate

Lynn, MA · On-site

$19 - $24/hr

N/A More about this job > Description MultiCultural Home Care , a Modivcare Personal Care Service ... High school diploma or equivalent * 1+ years of customer service experience required. * 1+ years of ...

Modivcare, Inc.

Patient Engagement Specialist - Remote

$18.81/hr

Two (2) plus years of customer service, sales, or direct patient-facing experience. * Experience ... The physical demands described here are representative of those that must be met by an employee to ...

Modivcare, Inc.

Exceptions Specialist II

Greenville, SC · On-site

$12.37 - $16.70/hr

Assists in investigating and reporting customer service issues and exceptions. * Provides initial ... Salary: $12.37 - $16.70 Modivcare's positions are posted and open for applications for a minimum of ...

Modivcare

Admin: Care Coordinator Associate

Allentown, PA · On-site

$15 - $16/hr

N/A More about this job > Description CareGivers America - NEPA , a Modivcare Personal Care Service ... High school diploma or equivalent * 1+ years of Customer Service experience required. * 1+ years of ...

Modivcare, Inc.

Exceptions Specialist II

Greenville, SC · On-site

$12.37 - $16.70/hr

Assists in investigating and reporting customer service issues and exceptions. * Provides initial ... Salary: $12.37 - $16.70 Modivcare's positions are posted and open for applications for a minimum of ...

Modivcare

Admin: Care Coordinator Associate

Jenkintown, PA · On-site

$17 - $20/hr

N/A More about this job > Description CareGivers America - SEPA , a Modivcare Personal Care Service ... High school diploma or equivalent * 1+ years of customer service experience required. * 1+ years of ...

Modivcare

Admin: Care Coordinator Associate

Pottsville, PA · On-site

$15 - $16/hr

N/A More about this job > Description CareGivers America - NEPA , a Modivcare Personal Care Service ... High school diploma or equivalent * 1+ years of Customer Service experience required. * 1+ years of ...

Modivcare

Admin: Branch Supervisor

Elkins, WV · On-site

$41K - $52K/yr

... a Modivcare Personal Care Service, is looking for a Branch Supervisor . You will have the ... High school diploma or equivalent * 1+ years of customer service experience required. * 1+ years of ...

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Modivcare Jobs Information

What is it like to work at Modivcare?

Modivcare is a healthcare company that prioritizes patient-centered care and values collaboration among its team members, fostering a supportive and inclusive work environment.

The company's structure is designed to promote flexibility and autonomy, with teams working together to achieve shared goals and provide comprehensive care services to patients. Modivcare's mission is to empower individuals to live their best lives by delivering high-quality, personalized care.

Working at Modivcare may appeal to candidates who are passionate about healthcare and value opportunities for professional growth and development, as the company offers a range of career paths and training programs to support its employees' success.

Do workers at Modivcare get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Modivcare pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

At Modivcare, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Modivcare affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Modivcare?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Modivcare worry about hours?

Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Modivcare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Modivcare workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Modivcare?

Some people find it hard to get time off.
42% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Modivcare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and December 2025.

Do jobs at Modivcare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to take sick days at Modivcare?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Modivcare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Modivcare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Modivcare?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Modivcare?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Modivcare?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Modivcare’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Modivcare is doing?

Most people don’t feel well informed about how the company is doing.
74% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Modivcare?
What are the most popular categories at Modivcare?
Infographic showing various Customer Service Representative job openings at Modivcare in the United States as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, and 38% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.
Contact Center Lead - Edison, NJ Only

Contact Center Lead - Edison, NJ Only

Modivcare, Inc.

Edison, NJ • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Modivcare rating

6.5

Company rating: 6.5 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

594th of 876 rated healthcare providers

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Contact Center Lead to join our team. This role is responsible for being the first point of contact for questions about our products and services through structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations, while also working diligently to resolve member concerns in an accurate and timely manner.
This role...
  • Provides guidance to a team of customer service reps.
  • Monitors and assess team interactions to ensure they are adhering to company policies and meeting established service quality standards.
  • Provides constructive feedback to team members for continuous improvement.
  • May conduct training sessions for new and existing team members.
  • Handles escalated inbound member questions and concerns through various channels, calls, phone, emails, etc.
  • Accurately and timely schedules, modifies, and cancels reservations as requested.
  • Obtains and clearly documents details of any complaints being filed.
  • Ensures that all relevant customer information is documented, including accurate trip data.
  • Delivers excellent customer service, displaying empathy, politeness, and courteous manner at all times.
  • Maintains a comprehensive understanding of company policies and procedures and ensures they are adhered to.
  • Escalates unresolved customer grievances to the designated department for further investigation and resolution.
  • Collaborate with management to identify areas of opportunities to ensure smooth operations and best practices.
  • May prepare regular reports for management teams.
  • May lead projects and perform other duties as assigned

We are interested in speaking with individuals with the following...
  • High School Diploma required.
  • Four (4) plus years of experience of contact center or customer service with heavy phone volume and/or data entry.
  • Or equivalent combination of education and/or experience.
  • Exceptional customer service and people skills; ability to listen and understand customer needs and concerns.
  • Excellent verbal and written communication skills.
  • Ability to work independently or with a team with a focus collaborate with cross-functional teams.
  • Flexibility to adapt to changing priorities and business needs.
  • Problem-solving ability, including understanding and following complex instructions.
  • Customer-centric mindset with a focus on delivering exceptional service.
  • Must accurately type 35wpm and ability to use 10-key.
  • Proficient with customer service software and CRM systems is a plus.

Salary: $19 - $21/hr
WORK ENVIRONMENT
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.
  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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