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Modivcare

20 Modivcare Customer Service Representative Jobs Hiring Near You

Modivcare

Admin: Care Coordinator Associate

Lynbrook, NY · On-site

$18/hr

Modivcare Job Openings >> Admin: Care Coordinator Associate Admin: Care Coordinator Associate ... High School Diploma or GED * 2+ years of customer service experience required. * 1+ years of home ...

Modivcare, Inc.

Dispatcher

Dover, DE · On-site

$17.50/hr

Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit ... Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this ...

Modivcare

Admin: Care Coordinator Associate

Lancaster, PA · On-site

$15 - $16/hr

N/A More about this job > Description CareGivers America - NEPA , a Modivcare Personal Care Service ... The physical demands described are representative of those that must be met by an employee to ...

Modivcare

Admin: Care Coordinator Associate

Pottsville, PA · On-site

$15 - $16/hr

... Customer Service experience required. * 1+ years of Home Care experience preferred. * Bilingual in English & Spanish preferred PHYSICAL DEMANDS: The physical demands described are representative of ...

Modivcare, Inc.

Dispatcher

Dover, DE · On-site

$17.50/hr

Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit ... Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this ...

Modivcare

Clinical Clerk

Elizabeth, NJ

$15 - $16/hr

... of customer service experience preferred * Experience using HHAeXchange preferred * Bilingual in English & Spanish required PHYSICAL DEMANDS: The physical demands described are representative of ...

Modivcare

Admin: Care Coordinator Associate

Jenkintown, PA · On-site

$18 - $24/hr

Modivcare Job Openings >> Admin: Care Coordinator Associate Admin: Care Coordinator Associate ... High school diploma or equivalent * 1+ years of customer service experience required. * 1+ years of ...

Modivcare, Inc.

Field Services Specialist

Ridgeland, MS · On-site

$19 - $21.31/hr

... service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is ... Salary: $19 - $21.31/hr The physical demands described are representative of those that must be met ...

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Modivcare Jobs Information

What is it like to work at Modivcare?

Modivcare is a healthcare company that prioritizes patient-centered care and values collaboration among its team members, fostering a supportive and inclusive work environment.

The company's structure is designed to promote flexibility and autonomy, with teams working together to achieve shared goals and provide comprehensive care services to patients. Modivcare's mission is to empower individuals to live their best lives by delivering high-quality, personalized care.

Working at Modivcare may appeal to candidates who are passionate about healthcare and value opportunities for professional growth and development, as the company offers a range of career paths and training programs to support its employees' success.

What makes Modivcare an attractive place to work?

Modivcare is a leading healthcare technology company that provides innovative solutions to improve patient outcomes and reduce healthcare costs. The company's workplace is characterized by a culture of collaboration, innovation, and stability, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies. Joining Modivcare offers professionals a chance to make a meaningful impact in the healthcare industry, with opportunities for growth, professional development, and career advancement in a dynamic and supportive work environment.

Do workers at Modivcare get paid breaks?

Yes. Most people get paid breaks.
76% of people say they get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Modivcare pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

At Modivcare, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Modivcare affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Modivcare?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 33% of people with changing schedules find out their shifts one week or less ahead of time.
  • 44% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between November 2024 and August 2025.

Do workers at Modivcare worry about hours?

Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Modivcare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Modivcare workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Modivcare?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Modivcare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and December 2025.

Do jobs at Modivcare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to take sick days at Modivcare?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Modivcare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Modivcare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Modivcare get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Modivcare?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Modivcare enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Modivcare?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Modivcare?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Modivcare’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Modivcare is doing?

Most people don’t feel well informed about how the company is doing.
74% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Modivcare?
What are the most popular categories at Modivcare?
Infographic showing various Customer Service Representative job openings at Modivcare in the United States as of August 2026, with employment types broken down into 2% As Needed, 46% Full Time, and 52% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Care Center Representative - Remote - 1ST SHIFT ONLY

Modivcare, Inc.

Remote

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Modivcare rating

6.6

Company rating: 6.6 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

571st of 887 rated healthcare providers

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Care Center Representative
Make a Difference, Every Day!
Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you're looking for a meaningful role where you can make a real impact, we'd love to hear from you!
Start Date: August 24th, 2026
Shifts Available: 1ST SHIFT ONLY (includes one required weekend day)
Compensation: Starting at $15/hr
Fully Remote Role
As a Care Center Representative, you will:
  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.

  • Provide compassionate customer support using scripted and non-scripted responses.

  • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.

  • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.

  • Communicate with empathy, respect, and patience to ensure a positive experience for our members.

  • Verify and update customer information in the system to ensure records are accurate.

  • Troubleshoot alarm systems and report issues to ensure timely maintenance.

  • Proactively inquire about and recommend preventative healthcare services to members.

  • Manage access to highly sensitive materials and maintain strict confidentiality.

  • Talk and type simultaneously while navigating multiple screens and systems efficiently.

  • Successfully complete new hire training and pass all required compliance testing.

  • Perform other duties as assigned.

The ideal candidate will bring:
Soft Skills:
  • Exceptional customer service and interpersonal skills.

  • Strong oral and written communication abilities.

  • Ability to remain calm and empathetic in high-pressure situations.

  • A self-motivated attitude with the ability to work independently and collaboratively.

Technical Skills:
  • Proficient typing skills (35 WPM).

  • Familiarity with customer service software and CRM systems (preferred).

  • Ability to toggle between multiple screens and systems efficiently.

  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education: High School Diploma or GED required.
Experience: 0-1 year of customer service experience, preferably in a contact center or healthcare settings
Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming
Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.
  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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