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Modivcare

60 Modivcare Customer Service Representative Jobs Hiring Near You

ModivCare

Customer Advocate III

Charleston, WV · On-site

$18 - $20/hr

... service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is ... The physical demands described here are representative of those that must be met by an employee to ...

New

ModivCare

Customer Advocate I

Dover, DE · On-site

$17.50/hr

... service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is ... The physical demands described here are representative of those that must be met by an employee to ...

New

Modivcare, Inc.

Customer Advocate III

Charleston, WV · On-site

$20/hr

... service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is ... The physical demands described here are representative of those that must be met by an employee to ...

New

Modivcare, Inc.

Customer Advocate I

Dover, DE · On-site

$17.50/hr

... service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is ... The physical demands described here are representative of those that must be met by an employee to ...

Modivcare, Inc.

Customer Advocate I

Dover, DE · On-site

$17.50/hr

... service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is ... The physical demands described here are representative of those that must be met by an employee to ...

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Modivcare Jobs Information

What is it like to work at Modivcare?

Modivcare is a healthcare company that prioritizes patient-centered care and values collaboration among its team members, fostering a supportive and inclusive work environment.

The company's structure is designed to promote flexibility and autonomy, with teams working together to achieve shared goals and provide comprehensive care services to patients. Modivcare's mission is to empower individuals to live their best lives by delivering high-quality, personalized care.

Working at Modivcare may appeal to candidates who are passionate about healthcare and value opportunities for professional growth and development, as the company offers a range of career paths and training programs to support its employees' success.

Do workers at Modivcare get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Modivcare pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

At Modivcare, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Modivcare affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Modivcare?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Modivcare worry about hours?

Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Modivcare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Modivcare workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Modivcare?

Some people find it hard to get time off.
42% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Modivcare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and December 2025.

Do jobs at Modivcare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to take sick days at Modivcare?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Modivcare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Modivcare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Modivcare?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Modivcare recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Modivcare?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Modivcare?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Modivcare’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Modivcare is doing?

Most people don’t feel well informed about how the company is doing.
74% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Modivcare?
What are the most popular categories at Modivcare?
Infographic showing various Customer Service Representative job openings at Modivcare in the United States as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, and 38% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.
Customer Service Representative - ME Only, WFH

Customer Service Representative - ME Only, WFH

ModivCare

Remote

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Modivcare rating

6.5

Company rating: 6.5 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

594th of 876 rated healthcare providers

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
MUST LIVE IN MAINE
Required Start date: 7/14/26
Shifts include:
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
***WORK FROM HOME REQUIREMENTS***

  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
  • Ability to directly hardwire to your modem
  • Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
  • Attend 100% of training, on camera for the first 30 days of employment.
In this role, you will...
  • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
  • Ensure all company procedures are followed
  • Ensure accurate trip data is input in our systems
  • Demonstrate a personal commitment to producing high-quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution
  • Multitask effectively and efficiently to extract necessary information from multiple systems
  • Review and educate members on our services and their insurance coverage.
  • Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.
We are excited to speak to someone with the following...
  • High School Graduate or General Education Degree (GED)
  • 0-2 years of related experience
  • 6+ months contact center experience OR customer service experience
  • Strong organization skills, written, and verbal communication skills. All system documentation will be in English
  • Can type 35wpm or more
  • Answer a high volume of calls up to 100+ calls per day
  • Proficiency in Microsoft Office Suite
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Work overtime as required
  • Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.
Pay Rate- $16/hr
Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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