Partner Scaler, Americas
$70K - $160K/yr
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth ... Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and ...
57 Meltwater Client Success Manager Jobs Hiring Near You
Partner Scaler, Americas
$70K - $160K/yr
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth ... Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and ...
Partner Scaler, Americas
Austin, TX · On-site +1
$70K - $160K/yr
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth ... Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and ...
Partner Scaler, Americas
Austin, TX · On-site +1
$70K - $160K/yr
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth ... Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and ...
Partner Scaler, Americas
$70K - $160K/yr
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth ... Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and ...
Partner Scaler, Americas
$70K - $160K/yr
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth ... Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and ...
Customer Experience Operations Manager
Austin, TX · On-site +1
$60K - $65K/yr
Description Customer Experience, Operations Manager What We're Looking For: We're searching for a ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Customer Experience Operations Manager
Austin, TX · On-site +1
$60K - $65K/yr
Description Customer Experience, Operations Manager What We're Looking For: We're searching for a ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
Atlanta, GA · On-site +1
$41K - $54K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
Atlanta, GA · On-site +1
$41K - $54K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Customer Experience Operations Manager
Austin, TX · Hybrid
$60K - $65K/yr
Description Customer Experience, Operations Manager What We're Looking For: We're searching for a ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Customer Experience Operations Manager
Austin, TX · Hybrid
$60K - $65K/yr
Description Customer Experience, Operations Manager What We're Looking For: We're searching for a ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Account Executive II
Charlotte, NC · Hybrid
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Charlotte, NC · Hybrid
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Chicago, IL · Hybrid
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Chicago, IL · Hybrid
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Manhattan, NY · Hybrid
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Manhattan, NY · Hybrid
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Charlotte, NC · On-site +1
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Account Executive II
Charlotte, NC · On-site +1
$112K - $150K/yr
... of Meltwater's solutions. * Tailor carefully crafted proposals that not only address client needs ... Foster seamless integration and ongoing success by collaborating closely with internal teams ...
Integrated Field Marketing Manager
$85K - $115K/yr
Strong experience in client and prospect communications, acquired from either sales or marketing ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Integrated Field Marketing Manager
$85K - $115K/yr
Strong experience in client and prospect communications, acquired from either sales or marketing ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
Atlanta, GA · Hybrid
$41K - $54K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
Atlanta, GA · Hybrid
$41K - $54K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Integrated Field Marketing Manager
$85K - $115K/yr
Strong experience in client and prospect communications, acquired from either sales or marketing ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Integrated Field Marketing Manager
$85K - $115K/yr
Strong experience in client and prospect communications, acquired from either sales or marketing ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Integrated Field Marketing Manager
Raleigh, NC · On-site +1
$85K - $115K/yr
... client and prospect communications, acquired from either sales or marketing roles. • Excellent ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Integrated Field Marketing Manager
Raleigh, NC · On-site +1
$85K - $115K/yr
... client and prospect communications, acquired from either sales or marketing roles. • Excellent ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
Manhattan, NY · Hybrid
$90.50K - $98K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
Manhattan, NY · Hybrid
$90.50K - $98K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
New York, NY · On-site +1
$90.50K - $98K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Sales Consultant
New York, NY · On-site +1
$90.50K - $98K/yr
Proactively manage contract negotiations to secure agreements that meet both customer requirements ... success and get the support you need to unlock new heights in your career. We are Meltwater.
... people management in the future. This role supports Meltwater's Product Marketing team by ... success, UX, partnerships, marketing, and engineering to ensure alignment. What You'll Bring:
... people management in the future. This role supports Meltwater's Product Marketing team by ... success, UX, partnerships, marketing, and engineering to ensure alignment. What You'll Bring:
Integrated Field Marketing Manager
$85K - $115K/yr
Strong experience in client and prospect communications, acquired from either sales or marketing ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Integrated Field Marketing Manager
$85K - $115K/yr
Strong experience in client and prospect communications, acquired from either sales or marketing ... success and get the support you need to unlock new heights in your career. We are Meltwater.
... people management in the future. This role supports Meltwater's Product Marketing team by ... success, UX, partnerships, marketing, and engineering to ensure alignment. What You'll Bring:
... people management in the future. This role supports Meltwater's Product Marketing team by ... success, UX, partnerships, marketing, and engineering to ensure alignment. What You'll Bring:
These encompass employee relations, employment law, organizational development, change management ... success and get the support you need to unlock new heights in your career. We are Meltwater.
These encompass employee relations, employment law, organizational development, change management ... success and get the support you need to unlock new heights in your career. We are Meltwater.
Meltwater Jobs Information
What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?
To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.
How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?
Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.
What is a Client Success Manager?
A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.
What is the difference between Client Success Manager vs Account Manager?
| Aspect | Client Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Ensuring client satisfaction, onboarding, and long-term success | Managing client accounts, upselling, and renewals |
| Work Environment | Proactive engagement, strategic planning | Relationship management, sales-oriented |
| Required Skills | Communication, problem-solving, customer-centric | Sales, negotiation, relationship building |
While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.
What other companies are hiring for Client Success Manager jobs?
What are the most popular jobs at Meltwater?
What are the most popular categories at Meltwater?
$70K - $160K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
Description
What We're Looking For:
Are you experienced at driving joint business with partners in the SaaS space? If so, we're actively seeking professionals like you to join our dynamic team. As an Americas Scaler, you'll be instrumental in aligning with our Americas Sales teams and fueling growth for our esteemed accounts by nurturing and extending existing partner relationships and unlocking their maximum potential.
At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership practices. Collaborate with seasoned account managers and resilient leaders committed to nurturing your journey of growth.
Join our team and become part of a diverse community that values your unique contributions and propels you toward realising your fullest potential. Together, let's embark on this exhilarating journey and redefine the realm of customer success.
What You'll Do:
- Lead the identification of which partner(s) within our partner ecosystem are most relevant for our current customers and prospects.
- Drive engagement between our Sales team and relevant partners to grow our joint business.
- Work closely with our Partner Account Managers to scale their efforts across our Americas Sales teams for Mid-market and Enterprise accounts.
- Identify and recommend partners to help drive expansion and retention opportunities within accounts, including upselling and cross-selling endeavors.
- Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and utilization of our partners' services and solutions.
- Cultivate and nurture strong relationships with partners, driving engagement and fostering satisfaction.
- Align with Sales teams to proactively recommend partner services and solutions to mitigate competitive threats during renewal processes.
- A Bachelor's degree or higher is preferred for this role.
- A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.
- Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth, and driving joint success with partners.
- Ability to align with Sales to formulate partnering plans and strategies that align with customer objectives.
- Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts.
- A collaborative mindset to effectively engage with the Sales, Client Success, and Renewals teams, ensuring mutual success.
- Exceptional communication skills to establish and nurture robust partner and Sales relationships.
- Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
- Base Salary of $70k - $85k USD per year + [monthly/quarterly] commissions [subject to the terms of the applicable commission plan].
- Total compensation range for this position: $70,000 - $160,000 USD per year. Earnings are dependent on individual sales performance.
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We're proud of our diverse team of 2,200+ employees in 50 locations across25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
About Meltwater
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2001