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52 Jetblue Customer Service Representative Jobs Hiring Near You

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JetBlue Jobs Information

Do workers at JetBlue get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and August 2026.

Does JetBlue pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
41% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between December 2024 and August 2026.

At JetBlue, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
87% of people say they have to use vacation days when they’re out sick.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and August 2026.

Are part-time workers able to get health insurance from JetBlue?

Only some people who work part-time can get health insurance.
67% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2025.

Is the health insurance from JetBlue affordable enough for their workers?

Most people say the health insurance costs are okay.
84% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at JetBlue?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 11% of people with changing schedules find out their shifts one week or less ahead of time.
  • 7% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 72% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at JetBlue worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

Do JetBlue workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for JetBlue workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 34 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at JetBlue?

Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and August 2026.

Do JetBlue managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at JetBlue spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
37% of people report that their job takes up time that they don’t get paid for.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at JetBlue?

Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 73 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at JetBlue good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at JetBlue feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at JetBlue get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at JetBlue?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at JetBlue enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at JetBlue recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at JetBlue?

Most people got enough training when they started.
84% of people report they got enough training when they started working here.
Based on data from 79 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at JetBlue?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think JetBlue’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 72 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how JetBlue is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 75 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

Infographic showing various Customer Service Representative job openings at Jetblue in the United States as of August 2026, with employment types broken down into 95% Full Time, 1% Part Time, 1% Temporary, and 3% Nights. Highlights an 100% Physical job distribution.

Full-time

Posted 5 days ago


JetBlue rating

7.6

Company rating: 7.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

10th of 26 rated airlines


Job description

Position Summary:

The Analyst, Regional Marketing supports the execution of JetBlue's regional marketing strategy across focus cities and key markets, reporting to the Senior Manager, Regional Marketing. This role provides operational, administrative, and event support for regional marketing initiatives by assisting with sponsorship activations, partnership fulfillment, budget administration, hospitality management, and community engagement efforts. The Analyst collaborates with internal and external stakeholders to ensure marketing programs are executed efficiently while supporting JetBlue's brand presence and customer engagement in local markets.

Essential Responsibilities:

  • Support the execution of regional marketing initiatives across assigned focus cities and key markets, including sponsorship activations, community partnerships, events, and local marketing programs.
  • Coordinate regional marketing events, activations, hospitality programs, and inaugural celebrations by partnering with internal teams, agency partners, venues, and external organizations, while providing on-site operational and logistical support as needed.
  • Serve as the day-to-day support contact for assigned regional marketing partners, assisting with partnership fulfillment, contractual asset delivery, hospitality inventory, travel certificate administration, and routine partner requests.
  • Manage regional marketing budgets by processing invoices, tracking expenses, reconciling budgets, and preparing financial and performance reports.
  • Support community engagement initiatives and regional events by coordinating logistics with Corporate Communications, Corporate Social Responsibility (CSR), Government Affairs, Airports, Corporate Security, and other cross-functional teams.
  • Maintain partnership fulfillment trackers, activation calendars, contracts, budgets, event documentation, hospitality inventory, and marketing records to ensure accurate reporting, compliance, and fulfillment of contractual obligations.
  • Coordinate creative asset requests and project timelines in partnership with Brand, Creative Studio, Paid Media, and other internal stakeholders.
  • Prepare event recaps, photography summaries, partnership performance reports, customer engagement metrics, and internal communications highlighting regional marketing activities.
  • Collaborate with Finance, Legal, Procurement, Corporate Communications, Government Affairs, Brand, Loyalty, Product Marketing, Customer Support, and other cross-functional teams to execute regional marketing initiatives and identify opportunities to improve operational efficiency.
  • Other duties as assigned.

Minimum Experience and Qualifications:

  • Bachelor's Degree in Marketing, Communications, Business Administration, Hospitality, Event Management, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
  • Two (2) years of experience in marketing, partnership marketing, event marketing, sponsorship activation, communications, hospitality, or related field.
  • Experience managing multiple projects simultaneously while meeting deadlines.
  • Experience coordinating with internal and external stakeholders across cross-functional teams.
  • Strong organizational and project management skills with exceptional attention to detail.
  • Experience managing budgets, invoices, purchase orders, or financial tracking.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills with the ability to build relationships across departments and external partners.
  • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
  • Ability to work independently while managing competing priorities.
  • Available for occasional overnight travel (10-20%).
  • Ability to work evenings and weekends as required to support events and activations.
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the U.S. is required, this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

  • Familiarity with JetBlue's loyalty programs.
  • Experience supporting regional or local marketing events.

Crewmember Expectations:

  • Regular attendance and punctuality.
  • Potential need to work flexible hours, including evenings and weekends for events and activations.
  • Available to respond on short notice when business needs arise.
  • Able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
  • Must be an appropriate organizational fit for the JetBlue culture by exhibiting the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

  • Computer and standard office equipment.

Work Environment:

  • Traditional office environment.

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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