60 Imprivata Technical Support Analyst Jobs Hiring Near You

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Privacy Analyst I to join our team. This is a hybrid opportunity based out of our St. Petersburg, FL office.

Job Summary

The Privacy Analyst I is responsible for accelerating our customers’ path to a successful patient privacy program. The activities of the program are designed to prepare their organization for a robust monitoring program using the Imprivata patient privacy intelligence (PPI) solution. We aim to change the lives of our customers by building trust in applications containing confidential information through industry-leading technology. We also provide expertise, best practices, and a passionate commitment to privacy in order to protect their confidential information. Successful team members in this role will demonstrate genuine partnership with customers and other Imprivata team members. This role requires the ability to complete activities related to customer application education and satisfaction, industry trends, and expertise in data analysis. This role will provide services necessary to deliver and maintain a compliant and robust monitoring program for our customers.

Duties and Responsibilities

• Review and examine customer alerts to identify suspicious activity 
• Document investigations for potential incidents found during research of alerts 
• Grow and maintain positive relationships with Managed Privacy Services customers. 
• Act as the primary point of contact for services related to Managed Privacy Services and ensure the renewal of subscription Managed Services. 
• Develop expertise in industry trends, privacy regulations, and the Imprivata PPI solution. 
• Ensure our PPI application of the customer is current and able to meet contractual MPS obligations. 
• Contribute to the creation and maintenance of project and process related 'best practice' methodologies, training and documentation. 
• Assist with maintaining a repository of related documentation pertaining to the customer’s Imprivata enterprise. 
• Establish and facilitate recurring customer meetings, and manage communication of status updates, health reports, and recommendations to customer contributors. 
• Assist responses to certain support requests and troubleshooting efforts on behalf of Managed Services customer accounts, whether unaided or in conjunction with Imprivata Customer Support representatives. 
• Other duties as assigned. 

Required Qualifications

• Associates degree required in Public Health, Healthcare Administration, Information Systems, Business Analytics, or related discipline. Bachelor’s degree preferred. 
• 1-2 years’ experience in a privacy analyst or similar role. 
• Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and autonomous problem-solving skills. 
• Sound attention to detail, willingness to learn with the ability to prioritize workload and meet deadlines. 
• Experience implementing or supporting applications in a healthcare context for clinical users 
• Ability to work in complex customer environments and provide delivery that is reactive to internal and external customer expectations. 

Desired Qualifications

• Prior experience serving healthcare customers and familiarity with medical terminology and clinical workflow. 
• Knowledge of HIPAA, HITECH, GDPR regulations. 
• Experience with data analytics / data mining and project management skills. 
• Prior experience with Imprivata solutions or relevant healthcare information technology. 
• Experience with Microsoft Windows, Office365, Salesforce. 

This position offers a total compensation range of $55,000.00 to $65,240.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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