Mgr IT Field Svcs
New Braunfels, TX · On-site
... ibex employees. They will lead a team that provides desktop support to the employees including the ... Acts as project manager for small to medium projects around desktop infrastructure (i.e ...
4 Ibex Project Manager Jobs Hiring Near You
Mgr IT Field Svcs
New Braunfels, TX · On-site
... ibex employees. They will lead a team that provides desktop support to the employees including the ... Acts as project manager for small to medium projects around desktop infrastructure (i.e ...
Mgr IT Field Svcs
New Braunfels, TX · On-site
... ibex employees. They will lead a team that provides desktop support to the employees including the ... Acts as project manager for small to medium projects around desktop infrastructure (i.e ...
Mgr IT Field Svcs
New Braunfels, TX · On-site
... ibex employees. They will lead a team that provides desktop support to the employees including the ... Acts as project manager for small to medium projects around desktop infrastructure (i.e ...
Operations Manager
Crittenden, NY · On-site
Seek improvements in operational effectiveness to benefit both ibex digital and its clients * Manage multiple key projects * Communicate and work with cross-functional teams on client strategy ...
Operations Manager
Crittenden, NY · On-site
Seek improvements in operational effectiveness to benefit both ibex digital and its clients * Manage multiple key projects * Communicate and work with cross-functional teams on client strategy ...
Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Provides the business with timely status updates on projects and initiatives * Complete necessary ...
Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Provides the business with timely status updates on projects and initiatives * Complete necessary ...
ibex Jobs Information
What are the key skills and qualifications needed to thrive as a Project Manager, and why are they important?
To thrive as a Project Manager, you need strong organizational, leadership, and problem-solving skills, often supported by a degree in business or a related field and relevant project management experience. Familiarity with project management software (like Microsoft Project, Asana, or Jira) and certifications such as PMP or PRINCE2 are typically required. Excellent communication, adaptability, and conflict resolution skills help you lead diverse teams and manage stakeholder expectations. These skills ensure projects are delivered on time, within budget, and to the desired quality, driving organizational success.
How does a Project Manager typically collaborate with cross-functional teams during a project lifecycle?
Project Managers play a central role in coordinating efforts across various departments such as engineering, marketing, finance, and operations. They facilitate regular meetings, set clear expectations, and ensure all stakeholders are aligned on project goals, timelines, and deliverables. Effective communication and conflict resolution skills are crucial, as Project Managers often bridge gaps between different teams to keep the project on track. This collaborative approach helps to identify potential issues early and fosters a cohesive team environment.
What does a Project Manager do?
A Project Manager is responsible for planning, organizing, and overseeing projects to ensure they are completed on time, within budget, and meet the required quality standards. They coordinate between different teams, manage resources, set deadlines, and handle any issues that arise during the project lifecycle. Project Managers also communicate progress to stakeholders and adjust plans as needed to achieve project goals.
What does a project manager actually do?
A project manager oversees planning, executing, and closing projects by coordinating teams, managing budgets, and ensuring deadlines are met. They use tools like Gantt charts and require skills in communication, organization, and risk management to deliver successful outcomes.
What is the difference between Project Manager vs Business Analyst?
| Aspect | Project Manager | Business Analyst |
|---|---|---|
| Certifications | PMP, CAPM | CBAP, CCBA |
| Work Environment | Leads projects, manages teams | Analyzes business needs, documents requirements |
| Industry Usage | Common in IT, construction, engineering | Common in IT, finance, healthcare |
| Primary Focus | Project delivery, timelines, budgets | Business process, requirements, solutions |
The main difference between a Project Manager and a Business Analyst is their focus. Project Managers oversee project execution, timelines, and team coordination, while Business Analysts focus on understanding business needs and defining requirements. Both roles are essential in project success but serve different functions within the project lifecycle.
What other companies are hiring for Project Manager jobs?
What are the most popular jobs at Ibex?
What are the most popular categories at Ibex?
Job description
Overview
The Manager, IT Field Svc is responsible for managing the performance of the local IT support and its supervisors and their desktop engineers in providing quality services to meet performance needs of clients and ibex employees. They will lead a team that provides desktop support to the employees including the remote workers.
Responsibilities- Manages IT staff and activities associated with the identification, prioritization, and resolution of reported problems using best practices and ticketing systems
- Manages the installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
- Prioritizes daily activities of the team and work on critical and high priority items
- Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
- Maintains the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
- Creates, documents, and updates processes to resolve issues efficiently and effectively
- Manages deployment of key software updates for all desktop computers
- Acts as project manager for small to medium projects around desktop infrastructure (i.e., technology upgrades, new hardware and software deployments)
- Partners with other business leaders to ensure IT Site operations meet and maintain standards required for compliance certifications (including PCI, SOC2, SOX, ISO, etc.)
- Responsible for the installation, and configuration of software products across installed hardware platforms
- Supervises technical tasks for site builds and facility maintenance including operations of IDF/MDF, generators and UPS, and physical security systems
- Manages & meet SLA and KPI based on support expectations
- Manages communication with stakeholders and IT management regarding service provision and outages
Knowledge
- Excellent working knowledge of Active Directory, GPO's, and software deployment
- Experience in troubleshooting and configuration
- Mobile and tablet device troubleshooting and configuration skills (iOS and Android)
- Experience with procurement and asset management and project management
Skills
- Highly proactive; addresses site level issues with appropriate sense of urgency. Excellent communication skills
- Good leadership and interpersonal skills
- Excellent analytical skills
- Must possess effective organizational skills and time management skills
Abilities
- Must be a strong team player with a positive attitude and tenacity to complete the mission.
- Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
- Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
Education/Experience:
- At least at least 5 years of desktop support experience or combination of education/certifications and relevant IT experience in a supervisory or managerial level.
- Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
- Experience working in a large, fast paced, call center environment utilizing VOIP technology
- Expert level knowledge of Windows and the system registry