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54 Ibex Customer Service Representative Jobs Hiring Near You

ibex

Customer Service Representative

Crittenden, NY

$15 - $20.50/hr

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives. About ibex: ibex works undercover for some of the best companies in the world, delivering superior ...

IBEX

Customer Service Representative

$16.50 - $22.25/hr

Customer Support Representative Looking for a remote career where your hard work and your ... At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ...

ibex

Customer Service Representative

New Braunfels, TX · On-site

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

IBEX

Customer Service Representative

New Braunfels, TX · On-site

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

Beckley, WV

$15.75 - $21.50/hr

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Job ... customer service experience Employment Type: FULL_TIME

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives. About ibex: ibex works undercover for some of the best companies in the world, delivering superior ...

ibex

Customer Service/Tech Support

Charleston, WV · On-site

$13.25 - $17/hr

At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...

ibex

Bilingual Customer Service Representative

Charleston, WV · On-site

$12 - $15.25/hr

The CSR must project a professional company image and provide superior customer service while ... or text from ibex with the next steps. Be sure to respond quickly so we can stay in touch. If ...

ibex

Bilingual Customer Service Representative

Charleston, WV · On-site

$12 - $15.25/hr

The CSR must project a professional company image and provide superior customer service while ... or text from ibex with the next steps. Be sure to respond quickly so we can stay in touch. If ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... As a Customer Service Agent, you will be responsible for assisting members with inquiries related ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... As a Customer Service Agent, you will be responsible for assisting members with inquiries related ...

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Infographic showing various Customer Service Representative job openings at Ibex in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.

Customer Service Representative

ibex

Crittenden, NY

$15 - $20.50/hr

Full-time

Medical, PTO

Re-posted 28 days ago

Job description

Overview

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities
  • Manage incoming calls and/ or chat from customers.
  • Provide appropriate follow up which may include outbound calls.
  • Assess customer's needs and guide the customer accordingly.
  • Maintains acceptable call lengths while remaining friendly, informative and helpful.
  • Maintains productivity and quality standards.
  • Demonstrates appropriate sense of urgency for customer responses.
  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • All other duties as assigned.
Qualifications

Language/Communication Skills

  • Ability to fluently speak and write English
  • Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
  • Demonstrates clear and polite written and oral communication.

Technical Skills

  • Ability to type 25 words per minute with 90% accuracy.
  • Ability to effectively navigate the internet, email and instant messaging.
  • Basic computer proficiency.

Customer Focus

  • Demonstrates a strong customer Orientation.
  • Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

  • Friendly and upbeat style.
  • Displays helpfulness.
  • Ability to empathize with customers.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Ability to handle irate customers effectively.

 

Problem-Solving Skills

  • Investigates and take action to meet customer's needs.
  • Ability to use emotional intelligence to resolve customer's issues.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Ability to demonstrate critical thinking skills.

Interpersonal Skills

  • Professional and positive interactions with others and is able to establish rapport quickly.
  • Treats others with courtesy and respect.
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
  • Ability to work with little or no supervision and operate within a team environment.
  • Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

  • Ability to adapt to changes. (Working on different teams, line of businesses and on site)
  • Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
  • Must be able to work full-time

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

  • Medical Insurance
  • Paid Time Off
  • Paid professional training
  • Employee referral bonus plan
  • Free Transportation
    Employment Type: FULL_TIME

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