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54 Ibex Customer Service Representative Jobs Hiring Near You

ibex

Customer Service Representative

Crittenden, NY

$15 - $20.50/hr

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives. About ibex: ibex works undercover for some of the best companies in the world, delivering superior ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

Pittsburgh, PA

$15.50 - $21/hr

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... About the Role As a Customer Service Representative , you'll be the friendly voice on the other end ...

ibex

Customer Service Representative

New Braunfels, TX · On-site

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

Pittsburgh, PA

$15.50 - $21/hr

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... About the Role As a Customer Service Representative , you'll be the friendly voice on the other end ...

ibex

Customer Service Representative

Pittsburgh, PA

$15.50 - $21/hr

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... About the Role As a Customer Service Representative , you'll be the friendly voice on the other end ...

ibex

Customer Service Representative

Pittsburgh, PA · On-site

$15.50 - $21/hr

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... About the Role As a Customer Service Representative , you'll be the friendly voice on the other end ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...

ibex

Customer Service Representative

Beckley, WV · On-site

$15.75 - $21.50/hr

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Job ... customer service experience Employment Type: FULL_TIME

ibex

Customer Service/Tech Support

Charleston, WV

$13.25 - $17/hr

At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...

ibex

Backoffice Representative

Crittenden, NY

$15 - $20.50/hr

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives. About ibex: ibex works undercover for some of the best companies in the world, delivering superior ...

ibex

Customer Service/Tech Support

Charleston, WV

$13.25 - $17/hr

At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...

ibex

Customer Service/Tech Support

Charleston, WV · On-site

$13.25 - $17/hr

At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...

ibex

Customer Service/Tech Support

South Charleston, WV

$13.25 - $17/hr

At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...

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ibex Jobs Information

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Infographic showing various Customer Service Representative job openings at Ibex in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Temporary. Highlights an 82% Physical, and 18% Remote job distribution.
Customer Service Representative

Customer Service Representative

ibex

Crittenden, NY

$15 - $20.50/hr

Full-time

Medical, PTO

Posted 27 days ago

Job description

Overview

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities
  • Manage incoming calls and/ or chat from customers.
  • Provide appropriate follow up which may include outbound calls.
  • Assess customer's needs and guide the customer accordingly.
  • Maintains acceptable call lengths while remaining friendly, informative and helpful.
  • Maintains productivity and quality standards.
  • Demonstrates appropriate sense of urgency for customer responses.
  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • All other duties as assigned.
Qualifications

Language/Communication Skills

  • Ability to fluently speak and write English
  • Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
  • Demonstrates clear and polite written and oral communication.

Technical Skills

  • Ability to type 25 words per minute with 90% accuracy.
  • Ability to effectively navigate the internet, email and instant messaging.
  • Basic computer proficiency.

Customer Focus

  • Demonstrates a strong customer Orientation.
  • Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

  • Friendly and upbeat style.
  • Displays helpfulness.
  • Ability to empathize with customers.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Ability to handle irate customers effectively.

 

Problem-Solving Skills

  • Investigates and take action to meet customer's needs.
  • Ability to use emotional intelligence to resolve customer's issues.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Ability to demonstrate critical thinking skills.

Interpersonal Skills

  • Professional and positive interactions with others and is able to establish rapport quickly.
  • Treats others with courtesy and respect.
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
  • Ability to work with little or no supervision and operate within a team environment.
  • Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

  • Ability to adapt to changes. (Working on different teams, line of businesses and on site)
  • Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
  • Must be able to work full-time

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

  • Medical Insurance
  • Paid Time Off
  • Paid professional training
  • Employee referral bonus plan
  • Free Transportation
    Employment Type: FULL_TIME

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