About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
60 Ibex Desktop Support Jobs Hiring Near You
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
iSpeak - Language Program Student
Crittenden, NY · On-site
$15 - $20.50/hr
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
iSpeak - Language Program Student
Crittenden, NY · On-site
$15 - $20.50/hr
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Representative
Crittenden, NY · On-site
$15 - $20.50/hr
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
Customer Service Representative
Crittenden, NY · On-site
$15 - $20.50/hr
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Backoffice Representative
$15 - $20.50/hr
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
Backoffice Representative
$15 - $20.50/hr
About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection ...
Customer Service Representative
Penn Hills, PA · On-site
$15.25 - $20.75/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Representative
Penn Hills, PA · On-site
$15.25 - $20.75/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Quick apply
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Healthcare Representative
Washington, DC · On-site
$18 - $24.50/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18 - $24.50/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Representative
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Representative
$15.50 - $21/hr
... supported) * Must remain on camera during working hours Why Join ibex? * Supportive leadership and collaborative teams * Coaching, recognition programs, and real career growth opportunities
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
What ibex Offers * Paid training on customer support and satellite internet technology. * Growth and advancement opportunities within a global BPO leader. * Benefits (medical, dental, vision, PTO)
What ibex Offers * Paid training on customer support and satellite internet technology. * Growth and advancement opportunities within a global BPO leader. * Benefits (medical, dental, vision, PTO)
What ibex Offers * Paid training on customer support and satellite internet technology. * Growth and advancement opportunities within a global BPO leader. * Benefits (medical, dental, vision, PTO)
Quick apply
What ibex Offers * Paid training on customer support and satellite internet technology. * Growth and advancement opportunities within a global BPO leader. * Benefits (medical, dental, vision, PTO)
Customer Service Representative - Work from Home in New Mexico
$16.50 - $22.25/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Representative - Work from Home in New Mexico
$16.50 - $22.25/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Representative
Pittsburgh, PA · On-site
$15 - $20.25/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Representative
Pittsburgh, PA · On-site
$15 - $20.25/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Representative - Work from Home in New Mexico
$16.50 - $22.25/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Representative - Work from Home in New Mexico
$16.50 - $22.25/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Quick apply
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Healthcare Representative
Washington, DC · On-site
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Sales Representative - Onsite
Beckley, WV · On-site
What ibex Offers * Paid training on customer support and satellite internet technology. * Growth and advancement opportunities within a global BPO leader. * Benefits (medical, dental, vision, PTO)
Sales Representative - Onsite
Beckley, WV · On-site
What ibex Offers * Paid training on customer support and satellite internet technology. * Growth and advancement opportunities within a global BPO leader. * Benefits (medical, dental, vision, PTO)
ibex Jobs Information
What are the most popular job types at Ibex?
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Technical Support Representative
Crittenden, NY • On-site
Full-time
Medical, PTO
Re-posted 18 days ago
Key responsibilities
Use an empathetic and consultative approach to correspond with customers and partners over the phone.
Troubleshoot issues and provide customized solutions.
Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
Job description
Overview
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities- Use an empathetic and consultative approach to correspond with customers and partners over the phone.
- Troubleshoot issues and provide customized solutions.
- Provide education and training to customers to get the most out of the program product.
- Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
- Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
- Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
- Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate your thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Great computer proficiency.
- Understanding of mobile applications and troubleshooting.
- Technical Support experience in prevouis roles is a plus.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer's needs.
- Ability to use emotional intelligence to resolve customer's issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits:
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation