Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives ... Technical Support experience in prevouis roles is a plus. Customer Focus * Demonstrates a strong ...
51 Ibex Technical Support Representative Jobs Hiring Near You
Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives ... Technical Support experience in prevouis roles is a plus. Customer Focus * Demonstrates a strong ...
Customer Service/Tech Support
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service/Tech Support
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service/Tech Support
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Quick apply
Customer Service/Tech Support
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service/Tech Support
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service/Tech Support
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service/Tech Support
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service/Tech Support
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... As a Customer Service Representative, you will provide customer support to residential and ...
Customer Service Representative
New Braunfels, TX · Remote
$14.25 - $19.50/hr
At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...
Customer Service Representative
New Braunfels, TX · Remote
$14.25 - $19.50/hr
At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ... As a Customer Support Representative, you will be the friendly voice customers rely on for answers ...
Fiber Internet Tech and Billing Representative
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Fiber Internet Tech and Billing Representative
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Fiber Internet Tech and Billing Representative
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Fiber Internet Tech and Billing Representative
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Fiber Internet Tech and Billing Representative
South Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Quick apply
Fiber Internet Tech and Billing Representative
South Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Fiber Internet Tech and Billing Representative
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Fiber Internet Tech and Billing Representative
Charleston, WV · On-site
$13.25 - $17/hr
At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ... support to residential and commercial customers. This includes answering non-technical and ...
Ibex Beckley is where your career journey starts with energy, teamwork, and endless opportunities ... Ability to simplify and explain technical information to everyday customers. * Goal driven mindset ...
Ibex Beckley is where your career journey starts with energy, teamwork, and endless opportunities ... Ability to simplify and explain technical information to everyday customers. * Goal driven mindset ...
Backoffice Representative
Crittenden, NY · On-site
$15 - $20.50/hr
... ibex works undercover for some of the best companies in the world, delivering superior support to ... Technical Skills * Ability to type 35 words per minute with 90% accuracy. * Ability to effectively ...
Backoffice Representative
Crittenden, NY · On-site
$15 - $20.50/hr
... ibex works undercover for some of the best companies in the world, delivering superior support to ... Technical Skills * Ability to type 35 words per minute with 90% accuracy. * Ability to effectively ...
Customer Service Representative
$15 - $20.50/hr
... ibex works undercover for some of the best companies in the world, delivering superior support to ... Technical Skills * Ability to type 25 words per minute with 90% accuracy. * Ability to effectively ...
Customer Service Representative
$15 - $20.50/hr
... ibex works undercover for some of the best companies in the world, delivering superior support to ... Technical Skills * Ability to type 25 words per minute with 90% accuracy. * Ability to effectively ...
iSpeak - Language Program Student
Crittenden, NY · On-site
$15 - $20.50/hr
Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives ... Technical Skills * Ability to type 25 words per minute with 90% accuracy. * Ability to effectively ...
iSpeak - Language Program Student
Crittenden, NY · On-site
$15 - $20.50/hr
Overview Our Mission at ibex is Your Success! ibex is recruiting customer service representatives ... Technical Skills * Ability to type 25 words per minute with 90% accuracy. * Ability to effectively ...
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Customer Service Representative
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Representative
$18.25 - $24.75/hr
... support platforms. * Ability to work flexible shifts, including weekends and holidays. Requirements: * Must be 18 years or older * High school diploma or equivalent Why Ibex? * Paid training * A ...
Customer Service Representative
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Customer Service Representative
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Customer Service
San Antonio, TX · On-site
$14.50 - $19.50/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service
San Antonio, TX · On-site
$14.50 - $19.50/hr
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether ... Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real ...
Customer Service Representative
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Quick apply
Customer Service Representative
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
Customer Service Representative
Pittsburgh, PA · On-site
$15.50 - $21/hr
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless ... Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real ...
ibex Jobs Information
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Job description
Overview
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities- Use an empathetic and consultative approach to correspond with customers and partners over the phone.
- Troubleshoot issues and provide customized solutions.
- Provide education and training to customers to get the most out of the program product.
- Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
- Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
- Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
- Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate your thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Great computer proficiency.
- Understanding of mobile applications and troubleshooting.
- Technical Support experience in prevouis roles is a plus.Â
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
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Problem-Solving Skills
- Investigates and take action to meet customer's needs.
- Ability to use emotional intelligence to resolve customer's issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits:
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation