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The Senior Epic Configuration Analyst will support Utilization Management (UM) and Long-Term Services and Support (LTSS) in the configuration, testing, and implementation of Epic solutions that enhance the provider experience. You will partner closely with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities. The ideal candidate combines hands-on configuration expertise with strong testing, validation, and cross-functional collaboration skills to ensure successful go-live readiness, operational stability, and long-term adoption.

What You'll Do:

• Configure and maintain Epic workflows including UM letters, work queues, and routing rules.
• Gather and translate business and clinical requirements into configuration specifications.
• Facilitate design sessions to support compliant and user-focused workflows.
• Analyze change requests and recommend scalable, standardized configuration solutions.
• Maintain configuration documentation, testing evidence, and decision records.
• Develop and execute testing systems and support end-to-end validation activities.
• Support UAT execution, defect resolution, and business approval processes.
• Coordinate configuration, testing, defect management, and release activities with project teams.
• Support go-live readiness, cutover planning, and operational deployment activities.
• Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework.

Use your skills to make an impact

What You'll Bring:

• Must obtain Epic certification within 60 days of completing training; Travel may be required
• Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments.
• 1 or more years of experience supporting Utilization Management workflows.
• Demonstrated ability to adapt to evolving priorities while maintaining performance and meeting deadlines in a fast-paced environment.
• Experience analyzing data and applying insights to drive informed decision-making.
• Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and organizational levels.

Preferred Qualifications

• Epic Tapestry Medical Management Certification; and/or
• Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link.
• Working knowledge and experience in healthcare systems.
• EPIC analyst certification/accreditations as they relate to utilization management.
• Previous experience operating in electronic health records (e.g. Epic, Cerner).
• Experience building digital capabilities.

Additional Information

Travel Requirements

• Must be willing to travel up to 25% annually for stakeholder engagement and product initiatives.
• Must be willing to travel to Wisconsin 3-5 times within the first 60 days of employment to attend required training and certification classes.

Work Schedule

• Standard work hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EST or CST
• Occasional weekend work is required based on business needs.

Work-At-Home Requirements

• Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$97,900 - $133,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.