60 Grail Technical Support Engineer Jobs Hiring Near You

GRAIL is seeking a Network Engineer  to join our Platform Engineering organization. Our team designs, builds, and operates the enterprise networking infrastructure that powers GRAIL's laboratories, data centers, cloud platforms, and corporate environments. We are responsible for delivering highly available, secure, and scalable network services across on-premises infrastructure and AWS.

In this role, you will be responsible for engineering, operating, and continuously improving GRAIL's hybrid network infrastructure, including campus, laboratory, data center, WAN, cloud networking, and security platforms. You will work with Juniper and Aruba switching and routing, Palo Alto firewalls, AWS networking, VPN technologies, monitoring platforms, and infrastructure automation to build reliable, scalable, and secure networking solutions.

This is an engineering-focused role rather than a traditional network operations position. We are looking for someone who enjoys designing scalable infrastructure, automating repetitive tasks, improving platform reliability, and partnering across engineering teams to deliver secure and resilient networking services.

You will collaborate closely with Platform Engineering, Cloud Engineering, Security, Infrastructure, and application teams to support business-critical services while driving operational excellence through automation, observability, and modern networking practices.

This role is based in Durham, North Carolina (RTP) and requires regular on-site presence to support laboratory and data center infrastructure. This position requires on call and overtime flexibility. 

• 4+ years of experience designing, implementing, and supporting enterprise network infrastructure.
• 3+ years of hands-on experience with Juniper and/or Aruba enterprise networking platforms, including switching, routing, and network troubleshooting.
• 3+ years of experience managing Palo Alto Networks firewalls, including security policies, NAT, VPNs, GlobalProtect, and threat prevention.
• 2+ years of hands-on experience with AWS networking services, including VPCs, Transit Gateway, Route Tables, Security Groups, Network ACLs, Site-to-Site VPNs, and hybrid cloud networking.
• Experience supporting enterprise routing and switching technologies including BGP, OSPF, VLANs, STP, LACP, VRRP, and Layer 2/Layer 3 troubleshooting.
• Experience developing infrastructure automation using Python, Ansible, Terraform, PowerShell, or similar scripting and Infrastructure as Code tools.
• Experience implementing and supporting network monitoring and observability platforms such as New Relic, SolarWinds, Datadog, or equivalent.
• Strong troubleshooting skills across networking, cloud connectivity, VPNs, firewalls, DNS, DHCP, enterprise infrastructure, and network security.
• Experience working in Linux and Windows enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• Willingness to participate in an on-call rotation supporting production infrastructure as required.

• Experience supporting hybrid cloud infrastructure across AWS and enterprise data centers.
• Experience with EVPN/VXLAN architectures and modern data center networking.
• Experience with AWS Direct Connect and hybrid networking architectures.
• Experience supporting Aruba CX switching platforms and Aruba Central.
• Experience managing enterprise VPN solutions including GlobalProtect.
• Experience implementing Infrastructure as Code using Terraform.
• Experience with Git-based version control and CI/CD pipelines for infrastructure automation.
• Experience supporting VMware vSphere environments and virtualization networking.
• Knowledge of DNS, DHCP, Active Directory, PKI, RADIUS, and enterprise authentication services.
• Experience supporting laboratory, biotechnology, healthcare, manufacturing, or regulated environments.
• Juniper (JNCIS/JNCIP), Aruba (ACSA/ACSP), Palo Alto (PCNSA/PCNSE), AWS Associate, or equivalent industry certifications.
• Strong written and verbal communication skills with the ability to collaborate across Platform Engineering, Cloud Engineering, Security, Infrastructure, and application teams.
• Experience mentoring junior engineers and driving operational improvements through automation and engineering best practices.
• Comfortable using modern AI-assisted engineering tools while applying sound engineering judgment and security best practices.