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88 Foot Locker Customer Service Jobs Hiring Near You

Foot Locker

Full Time Associate

Newark, DE · On-site

$19.25/hr

At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move ... Having proven the ability to provide extreme customer service, you are ready to take the next step.

Foot Locker

Full-Time Associate

Novi, MI · On-site

$16.98/hr

At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move ... Having proven the ability to provide extreme customer service, you are ready to take the next step.

Foot Locker

Associate Buyer, Kid's FTW

Manhattan, NY · On-site

$78K - $88K/yr

... customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve. Come change the game with us. Apply today! Foot Locker, Inc. is hiring an ...

Foot Locker

Full-Time Associate

Novi, MI · On-site

$16.98/hr

At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move ... Having proven the ability to provide extreme customer service, you are ready to take the next step.

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Foot Locker Jobs Information

What is it like to work at Foot Locker?

Foot Locker is a dynamic and fast-paced retail company that values innovation, customer satisfaction, and employee empowerment, fostering a culture of teamwork and continuous improvement.

As a global leader in athletic footwear and apparel, Foot Locker operates a diverse range of store formats, from traditional brick-and-mortar locations to e-commerce platforms, offering employees opportunities to work in various roles and environments. The company's mission is to inspire and empower athletes to reach their full potential, both on and off the field.

Working at Foot Locker may appeal to individuals who are passionate about sports, fashion, and customer service, as the company offers a range of career development opportunities, competitive compensation and benefits packages, and a collaborative work environment that encourages creativity and growth.

What makes Foot Locker an attractive place to work?

Foot Locker is a well-established global retailer with a strong reputation in the athletic footwear and apparel industry, offering a wide range of products and services to customers worldwide. The company prioritizes creating a dynamic and inclusive work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and advancement. By joining Foot Locker, individuals can contribute to the company's mission of inspiring and empowering customers to pursue their passions, while also developing their skills and expertise in a fast-paced and evolving retail landscape.

Do workers at Foot Locker get paid breaks?

Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Foot Locker pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
58% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

At Foot Locker, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from Foot Locker?

Most people who work part-time can't get health insurance.
76% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Foot Locker?

Most people who work part-time don’t get paid time off.
76% of people who work part-time say they don’t get paid time off
Based on data from 38 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Foot Locker affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Foot Locker?

Most people get paid time off work.
69% of people say they get paid time off.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 42% of people with changing schedules find out their shifts one week or less ahead of time.
  • 50% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Foot Locker worry about hours?

Some people worry about getting enough hours.
45% of people report they worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Foot Locker workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for Foot Locker workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to get time off at Foot Locker?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Foot Locker managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Foot Locker spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Foot Locker?

Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Foot Locker job good for students?

Most students say this is a good place to work if you’re studying.
94% of students report this is a good place to work if you’re studying.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at Foot Locker good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Foot Locker feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Foot Locker get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Foot Locker?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Foot Locker enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Foot Locker recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Foot Locker?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Foot Locker?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Foot Locker’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Foot Locker is doing?

Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular job types at Foot Locker?
    What are the most popular jobs at Foot Locker?
    What are the most popular categories at Foot Locker?
    Infographic showing various Customer Service job openings at Foot Locker in the United States as of August 2026, with employment types broken down into 28% Full Time, 70% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

    Customer Experience (CX) Support Specialist - WSS

    Foot Locker

    Gardena, CA • On-site

    $70K - $75K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 28 days ago

    Foot Locker rating

    6.3

    Company rating: 6.3 out of 10

    Based on 213 frontline employees who took The Breakroom Quiz

    49th of 104 rated fashion retailers

    Job description

    Overview
    Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
    As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
    Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
    Come change the game with us. Apply today!
    This position will play a key role in strengthening communication for store teams. The role is responsible for strategizing and delivering clear, impactful communication using different platforms. The candidate will also support the CX team in creating engaging content and supporting program implementations. This role is ideal for a creative personality who can break down information into digestible communication, while also collaborating cross functionally to support store wide initiatives. Time will also be spend partnering with our FIELD FOX (Field Operations expert) to track and communicate our Store projects.
    Responsibilities
    • Deliver clear, concise, and timely communications to stores.
    • Develop written, video, and/or visual communications including but not limited to announcements, updates, and huddle board content.
    • Support communication planning for major events and initiatives.
    • Assist in maintaining a consistent voice and format across all communication platforms.
    • Create guidelines and templates to align messaging across all stores.
    • Partner with other departments to build communication for their new tools/updates and ensure message is clear.
    • Continuously evaluates the performance of CX Initiatives for effectiveness, continuity & consistency.
    • Simplify complex information into easy to digest docs such as checklists, one pagers, video explainers, and FAQs.
    • Continuously evaluates the performance of CX Initiatives for effectiveness, continuity & consistency.
    • Assist in managing communication platforms such as email, WSS Intranet, Engage and Task Management platform.
    • Continue identifying and implementing new digital tools to elevate communication.
    • Partners with L&D Manager and VP of CX for continued support with training materials.
    • Support CX team with any additional projects as needed.

    Qualifications
    QUALIFICATION REQUIREMENTS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    EDUCATION and/or EXPERIENCE REQUIREMENTS:
    • Bachelor's degree in Communications, Business, Marketing, or related field preferred; equivalent experience considered.
    • 2+ years of experience in communications, employee experience, training, retail operations, or related field.
    • Experience supporting cross functional projects and creating communication content.
    • Retail or multi location experience preferred.
    • Proficiency in Microsoft Office applications, including Excel and PowerPoint.

    OTHER SKILLS and ABILITIES:
    • Strong written and verbal communication skills.
    • Ability to simplify complex information into clear, engaging messaging.
    • Strong organization skills with attention to detail.
    • Ability to manage multiple priorities in a fast paced environment.
    • Experience with Canva, presentation tools, and AI tools preferred.
    • Collaborative and able to build partnerships across teams.
    • Ability to travel to stores occasionally as business needs require.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
    At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
    • Cameras must be on for all virtual interviews.
    • AI tools are strictly prohibited during interviews or assessments.

    We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.
    Benefits
    The annual base salary range is $70,500 - $75,000 / year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the WSS total compensation package, which includes the below.
    • Paid Time Off, Paid Parental Leave
    • Life, Medical, Dental, and Vision Coverage - Individual and Family Plans
    • Self-Development & Recognition Programs
    • Bonus Incentive Program
    • Advancement Opportunities
    • 401k Retirement Plan and HSA Contributions
    • 30%-50% Employee Discount - Friend & Family Events
    • Community Engagement Opportunities

    ABOUT WSS:
    WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top name brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
    WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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