Expedia
Expedia

60 Expedia Customer Service Representative Jobs Hiring Near You

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to ... Familiarity with Salesforce, Tableau, or similar CRM/BI tools * A strong sense of ownership and ...

... Expedia Group B2B connects partners across the travel industry to our technology, supply, and services, helping them deliver seamless travel experiences to their customers. From airlines and hotels ...

... that support Expedia Group, including our Global Finance Org., Traveler and Partner Service ... You communicate clearly and professionally in both written and verbal settings and bring a customer ...

... partner, and service touchpoints. * Drive the rollout of visual identity systems and retail ... Lead loyalty and CRM motions for Expedia One Key and broader lifecycle marketing, simplifying ...

... sites to maximize customer conversion * Secure additional lodging rates and availability ... Self-service tools (Expedia Partner Central) * Execute effectively based on KPI metrics (targets ...

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... IT Service Management.The TPM function with ITdrives end-to-end delivery for cross-functional ...

... teams across Expedia Group to create innovative products, services, and tools to deliver ... customer journeys * Write clean, testable, and observable code; contribute to automated testing ...

... Expedia Group B2B connects partners across the travel industry to our technology, supply, and services, helping them deliver seamless travel experiences to their customers. From airlines and hotels ...

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Expedia Jobs Information

Do workers at Expedia Group get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Does Expedia Group pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and March 2026.

At Expedia Group, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.

Is the health insurance from Expedia Group affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Expedia Group?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.

Do workers at Expedia Group worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Expedia Group workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for Expedia Group workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at Expedia Group?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Expedia Group managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at Expedia Group spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at Expedia Group?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Expedia Group feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Expedia Group get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Expedia Group?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Expedia Group enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Expedia Group recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get enough training when they start at Expedia Group?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get support to advance at Expedia Group?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Expedia Group’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how Expedia Group is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular categories at Expedia?
Infographic showing various Customer Service Representative job openings at Expedia in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Senior Machine Learning engineer - Distribution & Supply

Senior Machine Learning engineer - Distribution & Supply

Expedia

Seattle, WA • On-site

$139K - $183K/yr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday


Expedia Group rating

7.9

Company rating: 7.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

5th of 11 rated travel agencies


Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

Introduction to Team

Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

This Senior Machine Learning Engineer role is part of the Distribution & Supply team which sits within our Technology division. The Distribution & Supply team builds and optimizes the machine learning-driven systems that power how our travel supply is connected, priced, and surfaced across Expedia Group's global marketplace, ensuring partners can efficiently reach travelers with the right inventory at the right time. In this role, you will apply advanced machine learning engineering to design, deploy, and scale robust models that directly improve the quality and performance of our distribution platform for both travelers and partners.

In this role, you will:

  • Design, build, and evolve robust, scalable machine learning systems and services, including system design (LLD), API design, and data modeling to power complex product capabilities across multiple domains.

  • Own endtoend delivery of machine learning features and platforms, from problem framing, data sourcing, feature engineering, and model development and evaluation through implementation, testing, deployment, monitoring, and ongoing operational support.

  • Collaborate with product, data, and engineering teams to translate ambiguous business and customer problems into clear MLdriven solutions, selecting appropriate modeling approaches and integrating them into production services and applications.

  • Improve model and system quality, reliability, and performance by driving best practices in experimentation, validation, observability, security, and operational excellence for the ML services you own.

  • Mentor and support other engineers and data practitioners through technical design discussions, review of modeling and code work, and knowledge sharing, helping to elevate ML engineering practices across teams and domains.

  • Safely integrate and operate AI/MLenabled solutions that improve outcomes, with familiarity with AIdriven systems, tools, or workflows and applying AI/ML concepts to real world products.

Minimum Qualifications:

  • Bachelor's degree in Computer Science or a related technical field; or Equivalent related professional experience.

  • 8+ years of relevant professional experience.

  • Strong proficiency in at least one modern programming language commonly used at Expedia Group for ML (such as Python or Java), with deep understanding of core software engineering concepts, system design (LLD), API design, data modeling, and ML fundamentals including model training, evaluation, and deployment.

  • Proven experience working with serviceoriented or microservice architectures to integrate ML capabilities into production systems, including building and consuming APIs, working with largescale data pipelines, and ensuring reliability, scalability, and security of MLbacked services.

  • Handson experience operating ML workflows in production environments, including monitoring model and data health, responding to incidents, and improving systems based on experimental results and operational feedback.

Preferred Qualifications:

  • Experience architecting and evolving complex, distributed ML platforms or systems that support highvolume, lowlatency prediction workloads or largescale batch inference, including clear, wellversioned API contracts and resilient data models.

  • Demonstrated ability to lead technical design for MLdriven features or services, make sound tradeoffs between modeling complexity, performance, and operational cost, and align solutions with broader domain or organizational standards.

  • Track record of driving operational excellence for ML systems, such as improving observability of models and data, reducing manual toil through automation (for example, CI/CD for models, feature stores, or model registry workflows), and enhancing performance, resilience, or cost efficiency.

  • Familiarity with AIdriven systems, tools, or workflows and applying AI/ML concepts to real world products, including designing and running experiments, using metrics and analytics to guide model iteration, and managing model lifecycle (retraining, versioning, and rollout strategies).

  • Handson experience with advanced AI/ML tooling and infrastructure appropriate to this level (for example, distributed training frameworks, modern ML platforms, or inference optimization techniques) and using these to deliver robust, scalable, and trustworthy ML solutions across multiple product or domain areas.

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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