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Evergreen Goodwill
Evergreen Goodwill

60 Evergreen Goodwill Customer Service Associate Jobs Hiring Near You

Evergreen Goodwill

Equipment Operator

Seattle, WA · On-site

$21.65/hr

Every day, Evergreen Goodwill connects people with the jobs, services and skills they need ... Build and maintain internal and external customer satisfaction. * Contributes to team effort by ...

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Evergreen Goodwill Jobs Information

What is it like to work at Evergreen Goodwill?

Evergreen Goodwill is a non-profit organization that values community involvement and employee empowerment, fostering a supportive and inclusive work environment.

As an organization, Evergreen Goodwill operates a network of retail stores, job training programs, and employment services, providing opportunities for individuals to develop skills and achieve self-sufficiency. The company's mission-driven approach emphasizes the importance of education, job training, and career advancement.

Working at Evergreen Goodwill may appeal to individuals who are passionate about making a positive impact in their community, as the organization offers a range of career paths and opportunities for professional growth and development in a dynamic and supportive work environment.

What makes Evergreen Goodwill an attractive place to work?

Evergreen Goodwill is a non-profit organization that operates a network of thrift stores, career centers, and other social services, positioning itself as a leader in workforce development and community support. The company's workplace is characterized by a collaborative environment, opportunities for professional growth, and a commitment to diversity, equity, and inclusion, making it an attractive destination for job seekers seeking a stable and supportive work environment. By joining Evergreen Goodwill, individuals can contribute to making a positive impact in their communities, develop valuable skills, and advance their careers in a dynamic and mission-driven organization.

Do workers at Evergreen Goodwill get paid breaks?

Yes. Most people get paid breaks.
89% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Evergreen Goodwill pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people get paid time off at Evergreen Goodwill?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 13% of people with changing schedules find out their shifts one week or less ahead of time.
  • 50% of people with changing schedules find out their shifts two weeks ahead of time.
  • 38% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers at Evergreen Goodwill worry about hours?

Most people don’t worry about getting enough hours.
71% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Evergreen Goodwill workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Evergreen Goodwill workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to get time off at Evergreen Goodwill?

Some people find it hard to get time off.
38% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Evergreen Goodwill managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and November 2025.

Do jobs at Evergreen Goodwill spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Evergreen Goodwill?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Evergreen Goodwill feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Evergreen Goodwill get to take their breaks without interruption?

Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and December 2025.

Is it stressful to work at Evergreen Goodwill?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Evergreen Goodwill enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Evergreen Goodwill recommend working with their team?

Only some people recommend working with their team.
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Evergreen Goodwill?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Evergreen Goodwill?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Evergreen Goodwill’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and December 2025.

Do workers feel well informed about how Evergreen Goodwill is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and June 2026.

What other companies are hiring for Customer Service Associate jobs?

What are the most popular jobs at Evergreen Goodwill?

What are the most popular categories at Evergreen Goodwill?

Infographic showing various Customer Service Associate job openings at Evergreen Goodwill in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% Physical job distribution.

Customer Service Associate Full-Time

Evergreen Goodwill

Silverdale, WA • On-site

$17.63/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Evergreen Goodwill rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

415th of 781 rated non-profit organizations

Job description

About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Customer Service Associate
FLSA Status: Non-Exempt
Reports to: Store Manager
Salary: $17.63 /hourly
Location: Silverdale
About the Position
The Customer Service Associate interact with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.
Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

  • Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on "hold" and checking bags and packages. Models high level of customer service.
  • Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.
  • Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
  • Monitor the level of customer service on all cash registers calling for backup when needed.
  • Monitor employee break schedules, ensuring compliance.
  • Maintain "Lost and Found" log, ensuring that items are entered correctly and valuables are tagged and put in vault.
  • Maintain a clean work environment.
  • Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
  • Build and maintain internal and external customer satisfaction.
  • Contribute to team effort by accomplishing related results as needed.
  • Perform other duties as assigned.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
  • High school graduate or equivalency but not required.
  • Minimum 1 year retail/customer service experience.
  • Ability to handle requests quickly and efficiently.
  • Ability to work independently without direct supervision.
Computer/Technology Skills:
  • Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
  • Ability to learn new technology and software as related to the job.
Certificates, Licenses, or Registrations: N/A
Physical Abilities:
While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities:
  • Organizing, sorting, categorizing, counting, adding, subtracting
  • Problem Solving
  • Communicating with the public
  • Verbal and written communication skills
  • Completing written orders
Work Environment:
While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
  • A health plan that includes medical, dental, vision and prescription coverage
  • 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
  • Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
  • Flexible Spending Accounts (FSA) Plan
  • Roth and 403(b) Retirement Savings Plan program
  • Paid vacation, (9) holiday and sick time
  • Limited paid time off for Jury Duty and Bereavement Leave
  • Employee discounts
  • Employee referral bonus
  • Employee Assistance Program (EAP)
  • Mentorship Program
  • Career Advancement Opportunities
  • Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.

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