Senior Machine Learning Engineer
$125K - $165K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team ...
19 Cresta Machine Learning Engineer Jobs Hiring Near You
Senior Machine Learning Engineer
$125K - $165K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team ...
Senior Machine Learning Engineer
OR · On-site +1
$205K - $270K/yr
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs. Current focus areas include:
Senior Machine Learning Engineer
OR · On-site +1
$205K - $270K/yr
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs. Current focus areas include:
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs. Current focus areas include:
Senior Product Engineer, Cresta Labs
OR · On-site +1
$190K - $270K/yr
... Cresta. What We're Looking For: * 5+ years as a software/ML engineer on user-facing systems with ... Experience designing and building evaluation and testing frameworks for machine learning systems
Senior Product Engineer, Cresta Labs
OR · On-site +1
$190K - $270K/yr
... Cresta. What We're Looking For: * 5+ years as a software/ML engineer on user-facing systems with ... Experience designing and building evaluation and testing frameworks for machine learning systems
Lead Engineer - AI Agent Voice Experience
$104K - $138K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... You will develop and improve machine learning systems that power voice experiences end to end ...
Lead Engineer - AI Agent Voice Experience
$104K - $138K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... You will develop and improve machine learning systems that power voice experiences end to end ...
... Cresta. What We're Looking For: * 5+ years as a software/ML engineer on user-facing systems with ... Experience designing and building evaluation and testing frameworks for machine learning systems
... Cresta. What We're Looking For: * 5+ years as a software/ML engineer on user-facing systems with ... Experience designing and building evaluation and testing frameworks for machine learning systems
Senior Software Engineer, Backend (AI Agent)
OR · On-site +1
$205K - $270K/yr
Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta's customer solutions. * Lead initiatives to ...
Senior Software Engineer, Backend (AI Agent)
OR · On-site +1
$205K - $270K/yr
Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta's customer solutions. * Lead initiatives to ...
Senior Software Engineer, Backend (AI Agent)
$205K - $270K/yr
Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta's customer solutions. * Lead initiatives to ...
Senior Software Engineer, Backend (AI Agent)
$205K - $270K/yr
Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta's customer solutions. * Lead initiatives to ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... Strong interest in artificial intelligence, machine learning, or software engineering. * Basic ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... Strong interest in artificial intelligence, machine learning, or software engineering. * Basic ...
Senior Forward Deployed Engineer (AI Agent)
$107K - $146K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... In this role, you will work closely with customers as well as our software and machine learning ...
Senior Forward Deployed Engineer (AI Agent)
$107K - $146K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... In this role, you will work closely with customers as well as our software and machine learning ...
Senior Infrastructure Engineer/SRE
OR · On-site +1
$108K - $147K/yr
Building machine learning infrastructure that enables AI teams to train, test, and deploy on large ... Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our ...
Senior Infrastructure Engineer/SRE
OR · On-site +1
$108K - $147K/yr
Building machine learning infrastructure that enables AI teams to train, test, and deploy on large ... Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our ...
Lead Engineer - AI Agent Voice Experience
OR · On-site +1
You will develop and improve machine learning systems that power voice experiences end to end ... Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta's voice ...
Lead Engineer - AI Agent Voice Experience
OR · On-site +1
You will develop and improve machine learning systems that power voice experiences end to end ... Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta's voice ...
Senior Infrastructure Engineer/SRE
$111K - $151K/yr
Building machine learning infrastructure that enables AI teams to train, test, and deploy on large ... Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our ...
Senior Infrastructure Engineer/SRE
$111K - $151K/yr
Building machine learning infrastructure that enables AI teams to train, test, and deploy on large ... Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our ...
Senior Forward Deployed Engineer (AI Agent)
OR · On-site +1
$104K - $143K/yr
At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve ... In this role, you will work closely with customers as well as our software and machine learning ...
Senior Forward Deployed Engineer (AI Agent)
OR · On-site +1
$104K - $143K/yr
At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve ... In this role, you will work closely with customers as well as our software and machine learning ...
... Deployed Engineers (FDEs) using Cresta's agent builder and beta internal tools * Improve our ... Launching pad for your learning and career, we take that seriously as a company in scoping ...
... Deployed Engineers (FDEs) using Cresta's agent builder and beta internal tools * Improve our ... Launching pad for your learning and career, we take that seriously as a company in scoping ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a ... In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build ...
Associate Forward Deployed Product Manager
OR · On-site +1
... Deployed Engineers (FDEs) using Cresta's agent builder and beta internal tools * Improve our ... Launching pad for your learning and career, we take that seriously as a company in scoping ...
Associate Forward Deployed Product Manager
OR · On-site +1
... Deployed Engineers (FDEs) using Cresta's agent builder and beta internal tools * Improve our ... Launching pad for your learning and career, we take that seriously as a company in scoping ...
Forward Deployed Product Manager, AI Agent
OR · On-site +1
In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build ... Design, build, test and iterate on AI agents in partnership with FDEs using Cresta's internal tools ...
Forward Deployed Product Manager, AI Agent
OR · On-site +1
In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build ... Design, build, test and iterate on AI agents in partnership with FDEs using Cresta's internal tools ...
Cresta Jobs Information
What other companies are hiring for Machine Learning Engineer jobs?
What are the most popular jobs at Cresta?
What are the most popular categories at Cresta?
$125K - $165K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 19 days ago
Job description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.
Current focus areas include:
Responsibilities:
Qualifications We Value:
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Compensation at Cresta:
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $205,000-$270,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.
Current focus areas include:
- Agentic Assist: Lead and build next-generation agentic AI systems that augment contact center agents in real time. This track requires strong pre-LLM ML foundations, deep expertise in LLMs and modern prompting techniques, a rapid prototyping mindset, and a proven ability to translate cutting-edge research into scalable, production-grade systems.
- Agent & System Quality: Design evaluation frameworks and improve the reliability, robustness, and performance of LLM-powered agents. This includes diagnosing and mitigating failure modes such as hallucinations, retrieval errors, tool misuse, context drift, prompt brittleness, and multi-step reasoning breakdowns, while defining measurable quality metrics (e.g., accuracy, faithfulness, task completion, latency, and cost) for complex, non-deterministic systems.
- Insights: Architect and scale LLM and retrieval-augmented generation pipelines that ground models in enterprise data. This track focuses on building high-performance ML systems that process complex data, extract structured insights, and deliver real-time, actionable intelligence at scale.
Responsibilities:
- Lead the design and development of Cresta's next-generation AI Agents and Agentic Assist systems, defining system architecture and core modeling approaches.
- Architect intelligent, multi-step agent workflows that combine real-time guidance, knowledge retrieval, reasoning, summarization, and automated actions into cohesive production systems.
- Design, deploy, and optimize LLM-powered systems, including Retrieval-Augmented Generation (RAG) pipelines, multi-agent orchestration, and domain-adapted models.
- Improve reasoning, planning, and tool-use capabilities in real-world AI applications.
- Develop evaluation strategies for complex, non-deterministic systems, including offline benchmarking, online experimentation, and LLM-as-a-judge methodologies.
- Diagnose and mitigate real-world failure modes such as hallucinations, retrieval errors, tool misuse, prompt brittleness, and multi-step reasoning breakdowns.
- Define and measure quality metrics (e.g., accuracy, faithfulness, task completion, latency, cost, robustness) to improve system reliability and performance.
- Optimize AI systems for scalability, latency, security, and cost efficiency in production environments.
- Collaborate cross-functionally with product, frontend, and backend teams to integrate AI capabilities seamlessly into Cresta's platform.
- Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta's AI systems.
Qualifications We Value:
- Bachelor's degree in Computer Science, Mathematics, or a related field; Master's or Ph.D. preferred.
- 5-8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs.
- Strong expertise in NLP, Generative AI, transformer architectures, embeddings, and retrieval systems.
- Proven experience designing and deploying Retrieval-Augmented Generation (RAG) systems in enterprise environments.
- Experience building and evaluating complex agentic or multi-step LLM workflows.
- Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure.
- Demonstrated ability to optimize real-time ML systems for performance, scalability, and reliability.
- Strong technical leadership skills, with the ability to influence cross-functional decisions and raise the engineering bar.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta:
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $205,000-$270,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai