48 Coupa Software Technical Support Analyst Jobs Hiring Near You

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Lead Cloud Platform Engineer at Coupa:
As a Lead Platform Engineer specializing in Cloud and Kubernetes, you will help oversee and architect our highly scaled, continuous growing cloud environment. You will champion automation by default and apply FinOps principles to ensure efficiency, resilience, and scalable growth across our fleet of clusters. Your work will directly eliminate manual toil and optimize resource management, empowering Coupa to deliver highly available and performant services to our customers.
What You'll Do:

• Architect, manage, and scale our enterprise Kubernetes infrastructure (EKS/GKE) to ensure high availability and performance across a large fleet of clusters.
• Oversee automated continuous platform optimization, shifting away from manual tuning and human toil to scalable, automated resource management systems.
• Implement and manage intelligent resource automation platforms to automate workload sizing, placement, and Karpenter configurations by default.
• Collaborate cross-functionally with Engineering, DevOps, Platform Engineering, FinOps, and Finance teams to drive sustainable cost avoidance and alignment, moving beyond retroactive cost savings.
• Design, implement, and maintain robust CI/CD pipelines, Infrastructure as Code (IaC), and deep observability tools for the Kubernetes ecosystem.
• Mentor engineers and lead architectural initiatives to improve platform resilience, security, and operational excellence.

What You Will Bring to Coupa:

• 12+ years experience as a Platform Engineer, Cloud Engineer, or SRE managing Kubernetes (EKS/GKE) at massive enterprise scale.
• Hands-on experience with intelligent resource automation platforms (e.g., ScaleOps) and automated scaling tools like Karpenter.
• Strong understanding of FinOps principles and experience driving cost avoidance strategies in a dynamic cloud-native environment.
• Proficiency in Infrastructure as Code (e.g., Terraform, OpenTofu) and configuration management.
• Deep expertise in AWS/GCP cloud services, containerization technologies, and managing large compute footprints.
• Excellent cross-functional communication skills with a track record of aligning technical objectives with business and financial goals.

$125,000 - $174,333 a year
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
#LI-TC1
#LI-Remote
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.