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Infographic showing various Customer Service Representative job openings at Cornerstone Staffing in the United States as of August 2026, with employment types broken down into 94% Full Time, 1% Part Time, 1% Temporary, 1% Contract, and 3% Nights. Highlights an 82% Physical, 11% Hybrid, and 7% Remote job distribution.

Bilingual Customer Service Representative

CornerStone Staffing

Scottsdale, AZ • On-site

$22.63/hr

Full-time

Posted 26 days ago

Job description

Bilingual Customer Service Representative

Location: Scottsdale, AZ | Onsite

COMPENSATION & SCHEDULE
  • Pay:$22.63/hour (Spanish Bilingual)
  • Schedule: Must be fully available to work any shift between8:00 AM–10:00 PM, Sunday through Saturday, including at least one weekend day each week.
  • Training Schedule: 10:00 AM–7:00 PM Arizona Time (subject to change based on business needs)
  • Employment Type: Long-Term Temporary
  • Start Date: September 14, 2026
ROLE IMPACT

The Bilingual Customer Service Representative provides exceptional support by handling inbound customer calls related to ticketing and e-commerce services. This role helps create a positive customer experience by resolving inquiries efficiently, troubleshooting basic technical issues, and providing clear, professional communication.

KEY RESPONSIBILITIES
  • Answer inbound customer service calls in both English and Spanish.
  • Assist customers with ticket purchases, account questions, and e-commerce inquiries.
  • Research customer issues using internal systems and update customer accounts as needed.
  • Explain basic technical troubleshooting steps, including:
    • Identifying blocked IP addresses
    • Assisting customers with disabling VPNs
    • Guiding customers through refreshing their Wi-Fi IP address
  • Accurately document customer interactions while following company procedures.
  • Support LA28 as the primary assignment and assist with other festivals as business needs require.
  • Utilize the company knowledge base to resolve customer concerns and provide accurate information.
MINIMUM QUALIFICATIONS
  • Must be bilingual in English and Spanish (Mexican Spanish highly preferred).
  • Minimum of2 years of call center customer service experience.
  • Technical support experience is a plus but is not required.
  • High school diploma or equivalent required.
  • Strong verbal communication, reading comprehension, and customer service skills.
  • Ability to multitask and work efficiently in a fast-paced call center environment.
  • Comfortable navigating multiple computer systems simultaneously.
  • Strong problem-solving, organizational, and time-management skills.
  • Must be fully available to work any scheduled shift during operating hours.
  • Must be committed to a long-term assignment.
WORK ENVIRONMENT
  • Onsite call center environment.
  • This position is primarily phone-based and does not include email or chat support.
  • Employees will work in a PCI-compliant environment where written notes, cell phones, and personal electronic devices are not permitted on the production floor.
  • Lockers are provided for personal belongings.
  • Employees will have access to the company's knowledge base beginning on their first day.
TRAINING
  • Approximately three weeks of paid training, including nesting.
  • Training duration may vary based on business needs.
  • No time-off requests will be approved during the first six months of the assignment.
REQUIRED ASSESSMENTS
  • English Customer Service Writing Sample
  • Spanish Customer Service Assessment
  • Audio-Based Call Center Customer Service Assessment

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