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Cognizant Jobs Information

What is it like to work at Cognizant?

Cognizant is a global professional services company that values innovation, collaboration, and employee growth, fostering a culture that encourages creativity and teamwork. The company's structure is designed to support agile teams, with a flat organizational hierarchy and flexible work arrangements, allowing employees to work from anywhere and collaborate with colleagues across the globe. Working at Cognizant may appeal to candidates who are passionate about technology and innovation, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to its mission of helping clients navigate the digital transformation.

What makes Cognizant an attractive place to work?

Cognizant is a leading global professional services company that provides a wide range of services, including digital transformation, consulting, and technology services, to clients across various industries. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and professional growth, with opportunities for employees to work on cutting-edge projects and develop new skills. By joining Cognizant, individuals can contribute to the company's mission of helping clients navigate the digital economy and achieve their business goals, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at Cognizant get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between April 2025 and April 2026.

Does Cognizant pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

At Cognizant, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
72% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Cognizant affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Cognizant?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 65% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at Cognizant worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Cognizant workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Cognizant workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Cognizant?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Cognizant managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Cognizant spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Cognizant?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Cognizant good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
89% of people who care for a child or other relative report this is a good place to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Cognizant feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Cognizant get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between April 2025 and April 2026.

Is it stressful to work at Cognizant?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Cognizant enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Cognizant recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Cognizant?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Cognizant?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Cognizant’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Cognizant is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.

What other companies are hiring for Operations Manager jobs?

What are the most popular jobs at Cognizant?

What are the most popular categories at Cognizant?

Infographic showing various Operations Manager job openings at Cognizant in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, and 4% Remote job distribution.

Operations Manager (Onsite)

Cognizant Technology Solutions

Mesa, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

52nd of 72 rated business consultants

Job description

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Teams Leads. This role is On Site, and all candidates must reside in the United States.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
About the Job: The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager also meets regularly with the client to review and disseminate project updates and forecasts.
SLA & KPI Accountability: As SDM, you will own a balanced scorecard across Rider program experience, Efficiency, and Agent Effectiveness - maintaining top-tier CSAT while scaling volume, driving down Average Handle Time without compromising First Contact Resolution, and upholding strict QA adherence to safety and brand standards. You will be measured against defined SLA targets for each metric and expected to proactively identify tooling, process, or training gaps that put SLA delivery at risk.
Responsibilities:
  • Manage a team of Team Leaders / SME's to deliver client and business program goals and metrics.
  • Collaborating with training leads to identifying opportunities and improvements for overall agent training.
  • Collaborate with QA to identify trends and re-educate team members as determined necessary.
  • Stay current with change management and procedures with changes implemented.
  • Address staffing when large changes roll out to ensure no interruption to client and customer.
  • Act as Cognizant and Client/Customer point of contact in conjunction with Workflow Leads for issues relating to account
  • Receive and resolve client escalations.
  • Notify senior management of client challenges/concerns and resolutions.
  • Review individual weekly score cards of associates with Team Lead and QA Team.
  • Verify associates are meeting required metrics to support clients and customers.
  • Aligns targets, implements guidelines, monitors KPI's and assists with any challenges the Team may come across.
  • Communicate to team the company objectives to align with the client's agenda
  • Participate in preparation of contact center performance reports by collecting and analyzing contact agents' data from Team Lead
  • Mentor to Team Leads on performance evaluation and employee engagement.
  • Champion both staff development and performance management as appropriate
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Collaborate with WFM and RTA to ensure priority times are covered.
  • Review budgeting and tracking expenses with Service Delivery Manager
  • Maintain and improve call center operations by monitoring system performance; identifying and resolving challenges; and changing control.
  • Review and modify daily, weekly, and monthly timesheets and end-of-month billing and provide final sign-off for workstream billing and invoicing.
  • Running points on program governance structure to validate SLA and metric goals are met by the establishment of SMART goals at the team and agent levels.

Required Skills/Qualifications:
  • 5+ Years Contact Center / Operations experience.
  • Bilingual proficiency in Spanish is highly preferred.
  • Professional, diplomatic and empathetic approach when interacting with staff or client and customer
  • Attention to detail with demonstrated ability to think both tactically and strategically
  • Troubleshooting skills, with the goal of understanding root cause and ability to drive action plans from observation
  • Work experience in supporting contact center service experience in 24x7 operations
  • Emotional intelligence and ability to build and work within team environments
  • Self discipline, ability to gain consensus and work through occasional ambiguity

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don't just dream of a better way - we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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