Ciena
Ciena

60 Ciena Customer Success Manager Jobs Hiring Near You

Field Technician - Remote USA

Hanover, MD · On-site

$19.50 - $26.50/hr

Success in this position drives customer satisfaction, operational excellence, and network ... Experience with Ciena 6500, 5400, Waveserver, CESD, and related optical networking platforms. Hands ...

Field Technician - Remote USA

Baltimore, MD · On-site

$19.50 - $26.75/hr

Success in this position drives customer satisfaction, operational excellence, and network ... Experience with Ciena 6500, 5400, Waveserver, CESD, and related optical networking platforms. Hands ...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our ... Provide mitigation strategies to minimize customer impact. What You'll Bring: Qualifications ...

... What Success Looks Like * Consistent delivery of high-quality, on-brand content, including ... Familiarity with Ciena's industry and competitive landscape * Proficiency in project management ...

New

... success leading initiatives in sustainability, supplier diversity, or supplier risk management. Pay Range: The salary range for this role in the USA is $181, 000 - $289, 100 Pay ranges at Ciena are ...

Mixed Signal Design Engineer

Ottawa, ON · On-site

CA$90K - CA$144K/yr

... to Ciena's success in the telecommunications industry. Successful candidates will be joining a ... Reporting to the Senior Manager of Analog Engineering, your role will be: * Designing the high ...

Resourcing and Enablement Intern

Ottawa, ON · On-site

CA$20.50 - CA$27.50/hr

At Ciena, this role plays a key part in enabling scalable, high-quality service delivery for some ... customer expectations * Utilization of resource management tools and systems such as Kantata ...

Field Technician - Remote USA

Baltimore, MD · On-site

$19.50 - $26.75/hr

Success in this position drives customer satisfaction, operational excellence, and network ... Experience with Ciena 6500, 5400, Waveserver, CESD, and related optical networking platforms. Hands ...

... contributors to Ciena's success in the telecommunications industry. This role offers the ... Ability to work effectively within multidisciplinary engineering teams and manage deliverables to ...

New

... success leading initiatives in sustainability, supplier diversity, or supplier risk management. Pay Range: The salary range for this role in the USA is $181, 000 - $289, 100 Pay ranges at Ciena are ...

... to Ciena's success in the telecommunications industry. To further strengthen our team, we are ... Possibility of reporting directlyto the Senior Manager as an ASIC Verification Prime * As an ASIC ...

Work directly with the Customer's NOC to open and manage trouble tickets. Act as a technical ... At Ciena, we are committed to building and fostering an environment in which our employees feel ...

... customer network deployments. * Maintain lab test configurations and related systems. * Manage product and lab inventory used for verification activities. * Develop knowledge of Ciena transport ...

Manage editorial tasks and information flow using Optimizely What success looks like * Consistent ... Familiarity with Ciena's industry, solutions, and competitive landscape * Experience with content ...

$96 - $153/hr

Provide customer guidance and operational training on Ciena Network Management Systems (NMS), including tasks such as: * Enrolling network elements. * Creating device profiles. * Configuring backups.

Showing results 41-60

Director, Product Line Management - Waveserver PLM Team

Ciena

Ottawa, ON • Remote

CA$166K - CA$265K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago


Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Ciena'sWaveserverProduct Line Management team is seeking a Director of Product Line Management to lead product strategy, roadmap execution, and lifecycle management for theWaveserverportfolio. This role contributes to the direction of high-capacity optical transport solutions by translating customer and market requirements into differentiated products and business outcomes. The position works across multiple functions to support portfolio growth, profitability, and long-term product leadership.

How you will make an impact:

Define and driveWaveserverproduct strategy, roadmap direction, and investment priorities aligned to portfolio growth and differentiation.

Translate customer, sales, and market requirements into product requirements, release priorities, and lifecycle plans.

Lead cross-functional alignment across engineering, marketing, supply chain, procurement, services, and sales throughout the product lifecycle.

Drive customer engagements, roadmap discussions, RFP/RFQ responses, offer defense activities, and product trials.

Develop business cases for features, hardware, software releases, pricing strategies, cost optimization initiatives, and investment decisions.

Manage product line performance through revenue planning, volume forecasting, margin improvement, competitive positioning, and lifecycle profitability.

Monitormarket developments across optical networking, coherent technologies, DCI, hyperscale networking, encryption, automation, open APIs, fiber sensing, and high-capacity aggregation applications.

The must haves:

Education:Bachelor's or master'sdegree in electrical engineering, telecommunications, networking, communications systems, or equivalent practical experience.

Experience: 10+ years of relevant industry experience, including at least 5+ years of product line management or equivalent experience.

Application of coherent optical systems, DWDM, OTN, Ethernet services, optical transport architectures, coherentpluggables, platform software, and network management concepts.

Experience leading new product introductions, developing business cases, and growing product revenue within a competitive technology market.

Experience aligning cross-functional teams and influencing stakeholders.

Experience with pricing, forecasting, margin management, competitive analysis, and customer value positioning.

Experience communicating with executive audiences and customers, managing complex priorities and trade-off decisions, and supporting customer engagements through occasional travel.

Nice to haves:

Education: MBA or equivalent business leadership experience.

Experience with hyperscale, cloud, carrier, subsea, government, enterprise, or research andeducationcustomer segments.

Experience with high-capacity optical transport platforms, compact modular systems, coherent modems, encryption, automation, open management interfaces, or network control software.

Experience working directly with global sales teams, field engineering, customer engineering, procurement, and supply chain organizations.

Experience leading product decisions through formal product lifecycle, governance, or business decision point processes.

Pay Range:$166,000 - $265,200 CAD

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.