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Cashier & Customer Service Representative

Job Title: Cashier & Customer Service Representative

Location: Houston, Texas
Reports to: Site Manager

Compensation Range: $14–$16 per hour (based on experience and qualifications)

Benefits: Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off, and travel opportunities

About TGU

TGU (The Ground Up, Inc.) has carved a niche for itself in the sustainable and green waste recycling sector, with a steadfast commitment to environmental stewardship and innovation. We provide products to retail and wholesale markets, as well as operating as a significant support system for the Ceres emergency response division and operate out of Houston, Texas.

Driven by Purpose, Powered by People

At TGU, you’re more than just an employee—you’re part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in supporting sustainable practices and community resilience. We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on innovation and teamwork. If you show up with dedication, share the commitment, react with urgency, and deliver solutions, you’ll fit right in. We don’t just respond to challenges; we rise to them.

What We Are Looking For

The Cashier & Customer Service Representative is a critical front-line role within TGU’s retail operations. This position ensures exceptional customer service, accurate transaction processing, and a welcoming store environment. The role fits within the retail team and reports directly to the Site Manager. It does not manage people but collaborates closely with team members to support daily operations.

Success in the first 12 months includes:

• Consistently delivering excellent customer service
• Maintaining accuracy in all POS transactions and daily closeouts
• Keeping the workspace clean, organized, and safe
• Demonstrating reliability, urgency, and teamwork aligned with TGU values

What You Will Do

• Provide prompt and friendly customer service to ensure a positive shopping experience.
• Process POS transactions efficiently and accurately, including cash, credit card, and check handling.
• Perform monetary transactions with precision, including giving and receiving accurate change.
• Run daily reports and balance daily closeout to ensure financial accuracy.
• Answer telephone inquiries promptly and professionally.
• Maintain a clean, neat, safe, and secure work area.
• Gain in-depth knowledge of TGU’s product line to assist customers effectively.
• Perform light housekeeping tasks to maintain a tidy environment.
• Collaborate with team members to support store operations and achieve shared goals.
• Adapt to additional duties as needed to support the retail team and TGU’s mission.

Required Qualifications

• 1–2 years of experience in retail, customer service, or a related field.
• Bilingual proficiency in English and Spanish (required).
• High school diploma or equivalent.
• Proven ability to communicate effectively in English and Spanish.
• Strong organizational skills and attention to detail in handling transactions.
• Ability to work in a fast-paced environment, independently or as part of a team.
• Demonstrated reliability, flexibility, and a positive, team-oriented attitude.

Preferred Qualifications

• Previous experience with POS systems or cash-handling processes.
• Customer service training or certification.
• Basic knowledge of sustainable or green products.
• Strong interpersonal skills to build rapport with diverse customers.

What to Expect

As a Cashier & Customer Service Representative at TGU, you will be at the forefront of customer interactions in a fast-paced retail environment. You will process transactions, assist customers, and maintain a clean workspace while collaborating with a supportive team. Expect a dynamic setting that may include loud noise, humidity, and occasional outdoor exposure. You will balance efficiency with a friendly demeanor and have opportunities to learn about sustainable products and grow within a mission-driven culture. Reliability, adaptability, and teamwork are essential to thriving in this role. This position may require working at different TGU locations as business needs arise.

Physical Requirements and Environment

The Ground Up provides reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs, as required by law.

Essential physical requirements include:

• Ability to stand, walk, sit, climb, and balance in varying conditions.
• Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Ability to frequently lift and/or move up to 25 pounds and occasionally up to 100 pounds.
• Specific vision abilities including close, distance, color vision, and ability to adjust focus.
• Willingness to wear PPE such as hard hat, protective eyewear, and steeltoed boots.
• Ability to work in challenging environments including wet/humid conditions, mechanical parts exposure, outdoor weather, extreme cold, and loud noise levels.
• Commitment to following safety standards and protocols.

Why Join TGU?

At TGU, you won’t just have a job—you’ll have a mission. Your work will directly impact the efficiency and sustainability of our operations.

We offer:

• A collaborative, mission-driven culture
• Opportunities for professional growth and advancement
• The chance to make a lasting difference in sustainable practices and community support

TGU is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity or expression, national origin, religion, disability, pregnancy, genetic information, protected veteran status, or any other status protected by applicable law.

Work Authorization

Applicants must be authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. TGU does not sponsor employmentbased visas for this position unless stated otherwise. EVerify: We comply with Federal law by verifying employment eligibility.

E-Verify: We comply with Federal law by verifying employment eligibility.

Essential Qualifications:

• HS diploma or GED
• Minimum 1 year of cashier experience
• Bilingual skills in Spanish and English
• Basic knowledge of Word/Excel/Outlook
• Confident, customer focused, and professional
• Strong verbal and written communication skills
• Basic mathematical skills includinga strong eye for detail
• Available to work the required shift hours/days, including Monday to Friday and rotating Saturdays
• Must have reliable transportation to get to and from work, and a valid State issued driver's license

Desired Qualifications:

• Wholesale experience in a garden center,nursery, or farming
• Experience or education in the horticulture, agriculture or related field