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CCL Label

60 Ccl Label Customer Service Representative Jobs Hiring Near You

CCL Label

Customer Account Specialist

Fuquay Varina, NC · On-site

Basic Function/Summary The Customer Service Representative is responsible for coordinating custom label orders. Essential Functions include the following: Other duties may be assigned. The Customer ...

CCL Label, Inc.

Seamer Operator (2nd Shift)

Collierville, TN · On-site

$15.50 - $20.25/hr

... label solutions for the world's largest consumer, agricultural and healthcare corporation ... CCL has a program that allows employees learning the trade to quickly increase their pay rate as ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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CCL Label Jobs Information

Do workers at CCL Label get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Does CCL Label pay people when they’re sick?

Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

At CCL Label, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from CCL Label affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people get paid time off at CCL Label?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at CCL Label worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and August 2025.

Do CCL Label workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it for CCL Label workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at CCL Label?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do CCL Label managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and August 2025.

Do jobs at CCL Label spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to take sick days at CCL Label?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at CCL Label good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at CCL Label feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at CCL Label get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at CCL Label?

Some people feel stressed here.
55% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at CCL Label enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at CCL Label recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at CCL Label?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at CCL Label?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think CCL Label’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how CCL Label is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Ccl Label?

Infographic showing various Customer Service Representative job openings at Ccl Label in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Online Labels Group

Sanford, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description


Watch this video to learn more about the culture here at Online Labels Group!

Role Summary: Customer Service Representatives help customers via phone, tickets or chat in a supportive function while offering solutions for their needs and resolving any current or ongoing issues.

Experience Requirements: 0-2 years in the same or similar role.

Shifts available: 

  • Monday-Friday 9:00am-6:00pm.
  • Monday-Friday 11:00am-8:00pm.

Training Shift: Monday-Friday 8:00am-5:00pm

Pay rate: $16.00/hour to start.

Benefits:

  • Potential Monthly Departmental Bonuses
  • Medical
  • Dental
  • Vision
  • Paid Time Off (PTO)
  • 401(k) with Company match
  • Holiday Pay
  • Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)

Summary of Responsibilities:

  • Manage incoming calls, tickets, and live chat messages from customers.
  • Communicating with customers to ensure that all their needs are understood and addressed.
  • Providing functional labeling knowledge and solutions.
  • Accurate quoting of blank labels, custom die creations, and small business custom printing.
  • Act as a backup order writer for Enterprise CSR's.
  • Working knowledge of internal CRM's upon completion of training.
  • Troubleshoot customer issues for a variety of different printers and software in relationship to our products.
  • Have working knowledge of entire order process: Placing an order, entering a sample request, checking inventory & item availability, Looking up shipping prices, Familiarity with transit times & methods of shipping.
  • Looking up product prices, adding items to / modifying an existing order, canceling an existing order, tracking an order, returns and issuing a credit.
  • General administrative duties.
  • Troubleshooting customer issues.
  • Collaborate with other internal departments to ensure that they fulfill all customer requests.
  • Guide customers to the correct service based on their business needs provided criteria.
  • Basic understanding of managed accounts held by Enterprise CSR's on team.
  • Recommend materials and adhesives based on application requirements.
  • Work with outside salesforce to meet customer needs including samples, art approvals, and managing ship dates.
  • Other duties as assigned.

Required Skills:

  • Excellent organization, attention to detail, and follow-up skills
  • Strong written and verbal communication skills
  • Strong typing and computer skills (recommended at 30+ wpm)
  • Ability to interface well with all levels of management
  • Ability to work well in a team environment as well as on your own
  • Self-motivated and solution-oriented
  • Customer-focused
  • Excellent analytical, problem-solving, and decision-making skills
  • Positive attitude.
  • Ability to adapt to new technologies and processes quickly in ever-evolving systems
  • Excellent interpersonal skills and strong emotional intelligence

Physical Demands:

  • Work is predominately performed in an office environment and requires the ability to operate standard office equipment and tools including a computer, keyboard, and mouse.
  • The ability to sit for extended periods of time and perform repetitive motions, including movements of the wrists, hands, and/or fingers, as well as stand, reach, squat and lift small parcels, packages, and other items, as necessary.
  • Work requires the ability to read and analyze data using various documents and spreadsheets.
  • The employee may be required to lift up to 25 lbs.
  • Reasonable accommodations to these requirements can be made to applicants with qualified disabilities.

    Equal Employment Opportunity: At Online Labels Group, we don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

    Online Labels Group is a Drug-Free Workplace. This position is subject to a background check and drug testing.