Technical Service Manager, Industrial Specialties Market Remote - US We are looking for a Technical ... BASF portfolio position, and elevate BASF as the preferred surfactant partner for customer ...

29 Basf Customer Service Representative Jobs Hiring Near You
Technical Service Manager, Industrial Specialties Market Remote - US We are looking for a Technical ... BASF portfolio position, and elevate BASF as the preferred surfactant partner for customer ...
E-coat Process Engineer I
Southfield, MI · On-site
BASF's Coatings division is a global expert in the development, production and marketing of ... Providing technical service and conduct customer support activities for electrocoat products while ...
E-coat Process Engineer I
Southfield, MI · On-site
BASF's Coatings division is a global expert in the development, production and marketing of ... Providing technical service and conduct customer support activities for electrocoat products while ...
Regional Supply Planner
Parma, ID · On-site
BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural ... Supporting GSP in operational S&OP activities and aligning with M&S Services on inventory levels ...
Regional Supply Planner
Parma, ID · On-site
BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural ... Supporting GSP in operational S&OP activities and aligning with M&S Services on inventory levels ...
At BASF, we create chemistry - and have been doing so for over 150 years. We combine economic ... Through science and innovation, we enable our customers in almost all industries to meet the ...
At BASF, we create chemistry - and have been doing so for over 150 years. We combine economic ... Through science and innovation, we enable our customers in almost all industries to meet the ...
Senior Polymer Specialist
Southfield, MI · On-site
The automotive coatings division is one of BASF's most dynamic and fast-growing businesses in the ... Our team is dynamic, customer focused and growth oriented. We are seeking a professional like you ...
Senior Polymer Specialist
Southfield, MI · On-site
The automotive coatings division is one of BASF's most dynamic and fast-growing businesses in the ... Our team is dynamic, customer focused and growth oriented. We are seeking a professional like you ...
Site Supply Chain Manager
Greenville, OH · On-site
... service providers, and customers, to ensure the seamless flow of incoming raw materials and outgoing finished products within BASF and across supplier companies. * Utilizing your experience in a ...
Site Supply Chain Manager
Greenville, OH · On-site
... service providers, and customers, to ensure the seamless flow of incoming raw materials and outgoing finished products within BASF and across supplier companies. * Utilizing your experience in a ...
Our experts co-create products with customers to bring innovations to major industry sectors such ... Acting as a manufacturing representative and construction manager as appropriate for power ...
Our experts co-create products with customers to bring innovations to major industry sectors such ... Acting as a manufacturing representative and construction manager as appropriate for power ...
Toller Manager
Wyandotte, MI · On-site
Our experts co-create products with customers to bring innovations to major industry sectors such ... It's what we call you@BASF . We are committed to providing benefits, programs, and opportunities ...
Toller Manager
Wyandotte, MI · On-site
Our experts co-create products with customers to bring innovations to major industry sectors such ... It's what we call you@BASF . We are committed to providing benefits, programs, and opportunities ...
With a strong #3 market position, ECR is dedicated to delighting customers, and we need a Business ... Your commitment to outstanding service will elevate the workplace experience for everyone. Master ...
With a strong #3 market position, ECR is dedicated to delighting customers, and we need a Business ... Your commitment to outstanding service will elevate the workplace experience for everyone. Master ...
BASF Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
What are some common challenges Customer Service Representatives face, and how can they be overcome?
What are customer service representatives?
Can I work in Amazon from home?
What is the difference between Customer Service Representative vs Call Center Agent?
| Aspect | Customer Service Representative | Call Center Agent |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; communication skills |
| Work Environment | Office, retail, or remote settings; direct customer interaction | Call centers, remote or office; primarily phone-based |
| Employer & Industry Usage | Retail, telecom, banking, healthcare | Telecom, tech support, insurance |
| Common Search & Comparison | Customer Service Representative | Call Center Agent |
Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
Do workers at BASF get paid breaks?
87% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and May 2026.
Does BASF pay people when they’re sick?
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and May 2026.
At BASF, are sick days and vacation days separate paid time off?
50% of people say they have to use vacation days when they’re out sick.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from BASF affordable enough for their workers?
100% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people get paid time off at BASF?
91% of people say they get paid time off.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and May 2026.
How far ahead of time do people find out their work schedule?
- 24% of people with changing schedules find out their shifts one week or less ahead of time.
- 24% of people with changing schedules find out their shifts two weeks ahead of time.
- 12% of people with changing schedules find out their shifts three weeks ahead of time.
- 41% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers at BASF worry about hours?
93% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and May 2026.
Do BASF workers get to choose the shifts they work?
50% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it for BASF workers to change shifts?
45% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at BASF?
93% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and May 2026.
Do BASF managers change schedules at the last minute?
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers at BASF do extra work that they don't get paid for?
98% of people report that they don’t do extra unpaid work.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it to take sick days at BASF?
86% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and May 2026.
Is working at BASF good if you’re a parent or caregiver?
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at BASF feel treated with respect by their managers?
76% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people at BASF get to take their breaks without interruption?
74% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and May 2026.
Is it stressful to work at BASF?
59% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at BASF enjoy their jobs?
73% of people report they enjoy their job.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people at BASF recommend working with their team?
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people get enough training when they start at BASF?
34% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people get support to advance at BASF?
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and May 2026.
Do people think BASF’s headquarters understands what’s happening where they work?
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between June 2025 and May 2026.
Do workers feel well informed about how BASF is doing?
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and May 2026.

Full-time
Posted 22 days ago
BASF rating
8.4
Based on 78 frontline employees who took The Breakroom Quiz
18th of 88 rated chemical manufacturers
Job description
Remote - US
We are looking for a Technical Service Manager to join our Industrial Formulators, Care Chemicals team in the US.
Come create chemistry with us!
BASF's Care Chemicals division is a leading global supplier of intermediates to cosmetics, detergents, and industrial manufacturing segments. We also offer solutions for technical applications and industrial process markets. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers' brands with a broad range of products and via our global network of production and development sites.
Industrial formulators deliver value by servicing high-value life-science and industrial specialty segments with high-performance ingredients used across diverse industrial applications. We elevate everyday outcomes through superior chemistry, that boosts application and process performance, supplying surfactants, chelates, and water-soluble polymers to industrial customers and end-use markets including agrochemical; CASE raw materials (emulsion polymer latex manufacturing, aqueous resin emulsions, wetting and rheology modifying additives manufacturing, pigment dispersions); pulp and paper; water treatment; rubber/plastic; textile & leather; health, and contract/chemical processing manufacturing.
We are seeking a results driven professional to join the Industrial Formulators, Care Chemicals team and lead field technical market development for the industrial specialties segment. You will own the segment's technical pipeline and lead day-to-day field execution - building and nurturing technical relationships with customer R&D and technical teams through regular on-site engagement, troubleshooting, and application support. You will provide hands-on technical service to solve problems, drive new customer project development, deliver technical trainings, and accelerate adoption of our portfolio by providing data-driven performance justification that supports commercial wins.
As the end-market technical expert, you will partner closely with the commercial team to identify and pursue customer opportunities, coordinating with regional and global technical and development teams to deliver tailored customer solutions. You will develop and optimize field tactics that translate technical capabilities into business value, lead technical project delivery, strengthen BASF portfolio position, and elevate BASF as the preferred surfactant partner for customer technical teams across industrial end-markets.
As a Technical Service Manager, Industrial Specialties Market, you create chemistry by...
- Customer Technical Support: Leads field technical activities and serves as the primary technical contact for customer R&D, production, and technical teams. Resolves complex technical issues and provides application expertise and builds strong long-term technical relationships through proactive engagement and timely follow-up.
- Technical Project Leadership: Builds and own the technical opportunity pipeline; leads customer technical projects guiding technical teams on application testing and troubleshooting to meet customer needs.
- Product & Application Development Support: Identifies customer pain points and unmet needs; collaborate with R&D to modify or develop products and support new production introductions and commercialization
- Commercial & Sales Support: Collaborate with commercial and marketing teams to support account managers by developing segment-specific value propositions, technical briefs, and application data that demonstrate customer benefits and enable formulation success.
- Technical Sales Enablement: Develop and maintain end market-specific technical sales collateral (presentations, technical selling stories, case studies, sales spotlight programs, and internal training) to enable sales across distribution, direct sales, and BASF internal transfer partners - to win business and achieve correct market technical positioning for the BASF portfolio.
- Market Intelligence: Monitor market trends, raw material shifts, competitor activities, customer needs, and relevant regulatory changes; translate insights into actionable recommendations for segment strategies, product development, and portfolio positioning
If you...
- Hold a Bachelor's degree in chemistry, chemical engineering or a related scientific discipline, a MSc/PhD is a plus.
- Bring minimum of 8 - 10 years of direct experience in formulating, conducting application work, and providing technical service in the fields of emulsification, dispersing, defoaming and rheology modification for industrial market segments of emulsion polymer latex synthesis, aqueous resin emulsions based coatings formulations, pulp, textile, chemical processing and manufacturing and water treatment using surfactants, water soluble polymers, chelates and acid based catalysts.
- Have strong hands-on formulation and troubleshooting skill, with demonstrated ability to solve complex technical challenges across known and novel applications
- Possess strong interpersonal and communication skills, customer-oriented with a focus on delivering value and building long-lasing partnerships
- Have commercial awareness with the ability to translate technical benefits into customer value propositions and sales enablement tools
- Are willing to travel frequently to customer sites (jointly and independent of sales) - about 50-75% of the time.
Create your own chemistry with you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
About us
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongatBASF
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.
Pay transparency
BASF is committed to pay transparency practices. The competitive Pay Range for this role is $136,000 - $170,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.
Equal employment opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.
At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions...that's how we create chemistry. #belongatBASF
About BASF
Find out what BASF has to offer as an employer and why you should join our team.
Your application
Here you find anything you need to know about your application and the application process.
Contact us
You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
About BASF
Sourced by ZipRecruiter
BASF Corporation, headquartered in Florham Park, New Jersey, is the North American affiliate of BASF SE, Ludwigshafen, Germany. BASF has approximately 16,000 employees in North America and had sales of $25.7 billion in 2022. At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. More than 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S.
Industry
Chemical manufacturing
Company size
10,000+ Employees
Headquarters location
Florham Park, NJ, US
Year founded
1865