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60 Ascend Program Manager Jobs Hiring Near You

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

Ascend Talent Solutions The Telephony Program Manager leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program ...

Ascend

Lead Customer Success Manager

San Francisco, CA · On-site

$120K - $130K/yr

Ascend is changing that.We built the first and only complete financial operations platform purpose ... Demonstrated ability to build and improve scalable processes, playbooks, or CS programs - not just ...

Ascend

Lead Customer Success Manager

San Francisco, CA

$120K - $145K/yr

Ascend is changing that. We built the first and only complete financial operations platform purpose ... Demonstrated ability to build and improve scalable processes, playbooks, or CS programs -- not just ...

Ascend

Product Operations Lead

San Francisco, CA · On-site

... execution of Ascend's Product Operations team. This role will be 50% managing the team running ... operations, program management, or a related role in a high-growth environment * Hands-on ...

Ascend

Lead Customer Success Manager

San Francisco, CA

$120K - $145K/yr

This role will own the end to end lifecycle of Ascend's highest value customers, serving as a ... Demonstrated ability to build and improve scalable processes, playbooks, or CS programs - not just ...

Ascend

Trailer Technician 2

Jackson, TN · On-site

Ascend and its affiliates-DTS, DSD, and Fuchs-are shaping the future of truckload transportation ... Employee Assistance Program * Enhanced benefits, including Short-Term and Long-Term Disability

Ascend

Pricing Analyst

Greenville, SC · On-site

... programs * Opportunities for growth. EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT Ascend is an equal ... Nothing in this position description restricts management's right to assign or reassign duties and ...

Ascend

Trailer Technician 2

Jackson, TN · On-site

Ascend and its affiliates-DTS, DSD, and Fuchs-are shaping the future of truckload transportation ... Employee Assistance Program * Enhanced benefits, including Short-Term and Long-Term Disability

Ascend

Property Manager

San Mateo, CA · On-site

$100K - $110K/yr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

San Diego, CA

$100K - $110K/yr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

San Jose, CA · On-site

$50 - $55/hr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

Los Angeles, CA

$100K - $110K/yr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

San Mateo, CA

$105K - $110K/yr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

San Francisco, CA · On-site

$110K - $115K/yr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager - Industrial

San Francisco, CA · On-site

$75K - $85K/yr

Ascend Talent Solutions - The Property Manager manages the building operations and property ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

Platteville, CO · On-site

Ascend Talent Solutions - Property Manager Our client is searching for a Property Manager for 4 ... policies and programs, coordination of information flow and property management strategy ...

Ascend

Property Manager

Oakland, CA · On-site

$45 - $50/hr

Ascend Talent Solutions Client Information - A TOBY award winning commercial real estate developer ... policies and programs, coordination of information flow and property management strategy ...

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Ascend Jobs Information

What is it like to work at Ascend?

Ascend is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to drive progress.

The company's team structure is designed to be agile and flexible, with cross-functional teams working together to achieve shared goals and objectives. Ascend's mission is to empower individuals and communities through education and economic development, with a focus on creating positive social impact.

Working at Ascend may appeal to candidates who are passionate about making a difference in their communities and are looking for a challenging and rewarding career in a dynamic and fast-paced environment.
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Infographic showing various Program Manager job openings at Ascend in the United States as of May 2026, with employment types broken down into 34% As Needed, 54% Full Time, 2% Part Time, 2% Temporary, and 8% Nights. Highlights an 94% Physical, and 6% Remote job distribution.
Telephony Program Manager

Telephony Program Manager

Ascend

Palo Alto, CA • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Ascend Talent Solutions Job Description


Job Description
The Telephony Program Manager leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met. The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with Cisco UCCE and system integrations (CTI) between Cisco UCCE and Electronic Medical Record - EMR (EPIC) systems and knowledge of integrating new technologies such as Live Chat, Outbound Dialers, post contact surveys, etc.
Responsibilities:
  • Act as SME and program coordinator on all telephony related issues and work in collaboration with ECC, P&S, Marketing, Clinics, SHC IT, and UITS on experience delivery
  • Manage vendors and other IT teams required by the projects for planning, design, and execution.
  • Provides program leadership for assigned functional and cross-functional telephony program improvement efforts.
  • Manages, assesses, and documents program improvement efforts and scope using standard templates
  • Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
  • Develops new programs to support the strategic direction of the department.
  • Drive phone number presentation and consistency across our SHC Digital footprint, presenting the ‘Right Number at the Right Time’ from a patient and physician experience standpoint
  • Manages Telephony program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Leadership team regarding business objectives of partners for both current and future projects.
  • Act as single point of contact for all SHC phone number and feature function requests
  • Manage Project Management Execution and Control: Define infrastructure project scope and objectives and develop detailed work plans, schedules, project estimates, resource plans and status reports. Conduct project meetings and produce meeting minutes and issues logs. Produce risk analysis and risk mitigation plans. Effectively build and manage project budgets.
  • Inventory, catalog, and map all contact numbers and related call flows across facilities and properties
  • Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions.
  • Technical / Analytical Leadership: Recommend and take action to direct the analysis and solution of complex problems: examples include resource availability conflicts that jeopardize project budget and/or schedule expectations. Ensure proper technical procedures are followed
  • Oversee and manage all telephony requests and projects involving new phone numbers, call flow, timing and rollout, and feature function analyses for the business.
  • Prepares and maintains accurate, coherent, timely and auditable project records, as applicable, within department guidelines.
Requirements
  • Two to three years of progressively responsible and directly related work experience in Telephony (I.e., Cisco, Avaya, etc.)
  • Formal training and certification in the system development life cycle and project management is preferred
  • Hands-on experience with implementing Telecom/Telephony infrastructure and/or contact center projects
  • Cisco Certifications for Telephony service installation, operations and troubleshooting is a plus PMP or PMP certification is a plus
Education
  • Bachelor’s degree in Electronics Engineering, Computer Science, Information Technology or a directly related program from an accredited college or university
Benefits
  • PTO, PST, Medical, Dental, and Vision
Compensation
• $85K-90K/yrly