60 Appleone Customer Service Jobs Hiring Near You

SUMMARY:
Contribute to the professional standing and profitability of the company by supplying customers with outstanding service and results, as well as meeting the performance standards of this role. These are achieved by consistently recruiting, pro-actively promoting, and job-matching qualified candidates to relevant clients. Additionally, this role includes expanding our customer base through ongoing relationship development and satisfaction. This position participates as a productive employee in a collaborative environment. Participation includes complying with all company policies, workforce strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality.
SUPERVISION EXERCISED:
None
MEAL & REST BREAKS:
Take all required meal and rest breaks as defined by local and state law
ESSENTIAL DUTIES AND FUNCTIONS:
The percentage of time performing the essential duties may fluctuate under special circumstances.

• Consistently meet and exceed all performance standards set forth monthly and year to date. (ongoing)
• Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs. (ongoing)
• Actively service clients and candidates as required to secure temporary and direct hire placements, ensuring regular post placement follow up with temporary associates occur, all which is required for commission eligibility. (ongoing)
• Maintain accurate attendance records. (<.1%)
• Review individual performance with leadership weekly, monthly, quarterly, and annually. (1%)
• Complete assigned ongoing training and development. (10%)
• Prioritize and plan daily, weekly, monthly activity blocks to meet Key Performance Indicators and Performance Standards. (12%)
• Consistently perform current client retention actions and new client targeting actions to maintain and grow customer relationships (55%), including but not limited to:
• Call and meet with prospective and current companies to assess needs, suggest relevant services and candidates using our sales processes and tools.
• Obtain job orders, verify all job order information, and quote approved pricing; using our job order tools.
• Accurately match pre-qualified candidates to job orders and write attractive and accurate profiles of submitted candidates.
• Immediately consider, recommend, reply to, and submit all qualified candidates to job orders, including candidates from teammates.
• Coach candidates and clients through the hiring process with reliable response time and clear instructions.
• Complete weekly and monthly client and candidate retention quality calls and one-on-one meetings using our QC tools.
• Consistently perform recruiting and relationship nurturing actions to maintain and grow a qualified candidate inventory (25%), including but not limited to:
• Utilize internet and company systems to search for people.
• Attract interested and qualified applicants to the Company and relevant job openings through verbal and written communications.
• Interview applicants for qualifications, interests, priorities, and availability, using Company provided processes and tools; including accurate and complete documentation in the system of interview information gained.
• Identify needed candidate inventory job functions and proactively manage time blocks to source, interview, and maintain identified inventory levels of people.
• Coach candidates during the placement period to improve reliability, work quality, and retention.
• Respond timely to customer outreach, requests, ideas, suggestions and grievances. (ongoing)
• Comply with company policies, Quality Manual, Documentation Standards, and system procedures in the company-provided systems. (ongoing)

PREFERRED PRIOR EXPERIENCE:

• Two years or more of similar customer development experience or completion of an in-house training
• No more than two jobs (2 companies) in the recent two years.
• Paid in a prior position on a commission or bonus plan, based on performance or goals.

WORK ENVIRONMENT & MENTAL REQUIREMENTS:
The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working onsite, in a team environment, independently or remotely.
• Interact with a variety of individuals positively and collaboratively.
• Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
• Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
• Exercise sound independent judgment in making suitable placement decisions and recommendations based on the requirements of the positions.
• Respond with good judgment to negative or demanding customer and employee feedback.
• Understand, remember, and follow written, video, and verbal instructions.
• Intelligence to learn new procedures and tools quickly and apply them accurately.
• Communicate with and work in proximity to employees, clients, and candidates weekly.
• Collect and enter data in the assigned systems each day.
• Comprehend and navigate digital information systems, files, and videos.
• Participate in client meetings at their locations.

COMMUNICATION SKILLS (digital, written & verbal):

• Consistent grammar, spelling, and sentence structure
• Comprehensible

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• Type 36 WPM.
• Basic level in using MS Office Excel, Word, and Outlook.
• Current proficiency using the internet.
• Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

• None

PHYSICAL REQUIREMENTS (each requirement indicates % of the time):
The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• Speaking 50%
• Driving 30%
• Lifting 2%
• Hearing 50%
• Repetitive Motion 15%
• Carrying 5%
• Standing 15%
• Air & Public Transportation Travel <5%
• Twisting 5%
• Sitting 70%
• Operating Equipment 2%
• Bending 5%
• Walking 15%

Benefits:
BENEFITS:
We are very excited to offer an array of benefit programs for our employees.
Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee's contribution.
Eligible employees can enroll with an effective date the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part time or covered under a local ordinance that requires a greater number of paid sick days. Paid time off accrues immediately at 2 hours per semi-monthly pay period for full time employees, and a prorated amount for part time employees based on the percentage of a 40 hour work week worked. Accrual increases with tenure at certain anniversary dates. The Company offers 11 paid holidays.
The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The Know Your Rights poster is available here: Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
The pay transparency policy is available here: Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.
The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
Vets/Disabled