61 Ag Technologies Technical Support Engineer Jobs Hiring Near You

Who We Are

For more than 20 years, Nomis has pioneered pricing optimization solutions for the world's largest banks and credit unions. Today,we'reredefiningwhat'spossible with a single, integrated platform that unifies customer insights, productstrategyand pricing execution to deliver the personalized financial solutions modern consumers expect.

Driven by analytical excellence and a passion for data,we'vemoved beyond point solutions to deliver a comprehensive platform that enables financial institutions totruly understandtheir customers and proactively meet evolving needs.

WhoWe Need

Nomis Solutions is seeking a Technical Support Engineer to serve as the frontline technical expert and trusted advisor for our enterprise customers when they experience critical interruptions or technical challenges. We are looking for an individual to support the 12-8pm EST shift. You'llcombine deep technical troubleshooting skills with exceptional customer communication, leading incident resolution efforts that keep our customers' multi-million dollarpricing operations running smoothly.You'reboth technically curious and customer-obsessed, bringing urgency and clarity to complex situations while coordinating cross-functional teams to deliver swift, effective solutions. You thrive in dynamic environments where no two days are the same, viewing each incident as an opportunity to deepen product knowledge, strengthen customer relationships, and continuously improve how we deliver support.

What'sin it for you?

Technical depth.Customer impact. Continuous growth.You'relooking for more than a traditional support role -you'relooking to become a technical authority.In this position,you'llwork directly with enterprise customers running mission-critical pricing systems for some of the largest financial institutions.You'lljoin a collaborative, technically sophisticated team where your troubleshootingexpertiseand proactive problem-solving directlyimpactcustomer success and product reliability.Your insights from the frontlines will influence product development, your technical skills will expand across multiple domains, and your relationships withcustomerwill position you as their to-to technicalresource.

Buildexpertisethat elevates your profile.This is a unique opportunity to gain deep technical knowledge across cloud infrastructure, APIs, databases, and enterprise SaaS architecture while developingthe customeradvisory skills that distinguish exceptional support engineers.You'llgain exposure to sophisticated technical environments,participatein shaping product releases through User Acceptance Testing, and build a comprehensive support knowledge base thatbenefitsthe entire organization. Your ability to diagnose complex technical issues, communicate clearly under pressure, and drive resolution will be recognized and rewarded.

Thrive in a learning environment.Youwon'tbe stuck in reactive mode. Between incident response,you'llproactivelymonitorcustomer health metrics, expand your technical capabilities, contribute to automation initiatives, and stay at the forefront of our evolving product platform.You'llwork alongside engineering, DevOps, data, analytics, product, and services teams who share knowledge freely and support your continuous development.

What you will do

Lead Technical Incident Resolution

• Serve as the primary customer point of contact for L2 and L3 technical issues, bringing both technical precision and customer empathy to every interaction.

• Troubleshoot complex software and environment-related incidents including configuration, customization, performance, integration, and usability challenges across our platform.

• Act as the quarterback while coordinating with Engineering, DevOps, Data, Analytics, Product, and Services teams to drive swift resolution andmaintaincustomer confidence.

• Replicate and analyze customer-reported issues in test environments, executing systematic investigation toidentifyroot causes andvalidatesolutions.

• Deliver exceptional customer service that balances technical accuracy, empathy, and urgency, ensuring customers feel supported throughout the resolution process.

• Maintain timeline communication and proactive status updates in alignment with SLA commitments, escalating to management whenappropriate toensure awareness and resource allocation.

Apply Deep Technical Investigation

• Execute and test API calls (REST APIs) using Postman to diagnose integration issues andvalidatesystem behavior.

• Analyze API logs using logging applications to diagnose performance bottlenecks, error responses, and traffic disruptions.

• Apply foundational knowledge of SQL to write queries against databases, extracting data needed to understand system state and customer configuration.

• Leverage understanding of cloud architecture including AWS, AWS S3, AWSCloudwatch,Sumologic, and Snowflake to respond to infrastructure issues and alerts.

• Work with core development technologies including Java, JavaScript, MySQL, NoSQL, and Python to investigate and resolve technical issues.

DriveProactiveExcellenceand KnowledgeBuilding

• Perform proactive monitoring of telemetry and customer health scorecard metrics, investigating symptomatic or repeat issues before they escalate to customer-reported incidents.

• Execute critical production activities including health checks, certificate updates, and monitoring jobs tomaintainsystem reliability.

• Participate in User Acceptance Testing (UAT) on releases,identifyingdefects before they reachcustomersand ensuring high-quality deployments.

• Build andmaintainthe support knowledge base, documenting root causes and resolution patterns that strengthen team capabilities and accelerate future incident response.

• Embrace AI tools and automation opportunities, proactively recommending ways to streamline repetitive work and enhance support efficiency.

• Stay current with Nomis products,maintainingdeepunderstanding of platform capabilities, customer configurations, and emerging features.

Strengthen Customer Relationships Through Communication

• Manage support tickets using Zendesk and JIRA, ensuring comprehensive documentation and seamless handoffs across teams.

• Join customer virtual meetings prepared to discuss case details,current status, resolution approach, and next steps with clarity and confidence.

• Establish yourself as a trusted technical advisor on customer configuration and product usage, building relationships that improve overall customer experience.

• Handle complex cases with high attention to detail, managing multiple workstreams whilemaintainingquality and responsiveness.

What you bring

Must-Haves:

• 3+ years of experience in a customer support organization handling L1, L2, or L3 issues for a B2B SaaS application

• Experience working with complex enterprise customers that have application customizations and sophisticated technical environments

• Foundational knowledge and practical experience with core development technologies including Java, JavaScript, MySQL, NoSQL, and Python

• Familiarity responding to infrastructure issues and alerts in cloud environments

• Working knowledge of architecture structures and cloud applications including AWS, AWS S3, AWSCloudwatch,Sumologic, and Snowflake

• Prior use of common tracking tools such as JIRA and Zendesk (or similar ticketing systems)

• Excellent and responsive communication skills-written, oral, and live over video-with the ability to translate technical complexity for varied audiences

• High attention to detail and ability to manage complex cases with multiple moving parts

• Ability toadjusts effectively to changing priorities and technical environments,maintainingcomposure when troubleshooting urgent production issues

• Demonstrates systematic approach toidentifyingroot causes and developing effective solutions for complex technical challenges

• Maintains focus and positive mindset during high-pressure situations, recovering quickly from setbacks to continue delivering exceptional support

• Takes full accountability for incident resolution frominitialreport through final documentation, following through without requiring constant oversight

• Activelyseeksto expand technical knowledge across multiple domains, staying current with platform updates and emerging technologies

• Collaborates effectively across engineering, DevOps, and product teams, sharing knowledge and contributing to collective problem-solving

Nice-to-Haves:

• Understanding of banking/ financial institutions andtheirproducts (loans, deposits, auto finance, business banking)and pricingdynamics

The target compensation for this role is $60-70K USD.

Need any more reasons to join us? At Nomis, we believe in the power of being:

Be Brave - Challenge everything, including yourself. We all make mistakes and it's ok because we learn from them.

Own The Outcome - Doing the right thing usually means doing the hard thing. We always act with integrity.

Listen with Every Muscle - We first listen and seek to understand then act with purpose.

Develop our Community - Trust is our foundation. Diversity makes us stronger. Always be yourself.

It'sa place where everyone has access to senior leadership and has their voice heard. We foster a supportive, motivational environment with a powerful sense of camaraderie. With a highly competitive salary, annual bonus, 3 weeks paid vacation for everyone, full benefits, a remote workenvironmentand a flexible work schedule, this is the company to learn fast, follow your passion, and be part of a rewarding culture.

If you want to be part of our mission and you want to expand the impact your work makes, join us. Interested but notsureyou meetall ofthe qualifications? We believe that skills and experience areacquiredindifferent ways; if you have 70% of what we are looking for, go ahead andsubmit your resume - we promise to take a look.

Nomis Solutions is an equal opportunity employer committed to creating a safe,diverseand inclusive environment.We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply.If you are contacted for an interview and requireaccommodationsduring theinterviewingprocess, please let us know.