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61 Ag Technologies Technical Support Engineer Jobs Hiring Near You

Blacksmith

Technical Support Engineer

San Francisco, CA · On-site

Develop a deep technical understanding of the Blacksmith product & technologies. * Identify trends ... Build out the foundations for Technical Support Engineering best practice, with a view to building ...

Jama Software

Technical Support Engineer

As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex ... Experience with KOTS technology What You'll Do: * Deliver Planned Weekend Support and on-call ...

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...

Botify

Technical Support Engineer

Manhattan, NY · On-site

Botify's technology powers agentic workflows, AI-driven recommendations, and automated cross ... Role Overview The Technical Support Engineer position is key to customer happiness at Botify. You ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Apptium Technologies is an equal opportunity employer. All qualified applicants will receive ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and ... Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and ...

NextHop AI

... Engineering or a related field * Minimum 10 years of experience in technical support roles ... Proficient in networking technologies software with hands-on experience across diverse Network ...

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Technical Support Engineer

Blacksmith

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

About Blacksmith

  • We started by building infrastructure to run CI workloads really fast. Our first product helps companies run GitHub Actions substantially faster and cheaper by owning and operating our own global fleet of bare-metal machines rather than renting generic cloud VMs.

  • Today, we orchestrate tens of millions of Firecracker VMs each month, running CI for 3,000+ companies and hit ~$10M in ARR in less than 2 years. We've more than tripled revenue since the start of 2026.

  • We operate thousands of bare-metal machines across multiple regions, regularly schedule 100k+ vCPUs concurrently, and run a petabyte-scale Ceph cluster that we manage ourselves.

  • We've raised $13.5M across Seed and Series A, led by Google Ventures (GV), and we're intentionally building a small, but exceptional team.

  • Blacksmith was founded by a team with deep systems and scaling experience, including building search/ads infrastructure at Faire, and operating large distributed systems at Cockroach Labs. Our GTM is led by Jon Boyer, formerly Head of Sales at Zapier.

  • We're now extending the same CI infrastructure into a broader platform: running agent sandboxes at scale and building our own background coding agent on top of it.

What you'll be working on

  • You will work with Blacksmith customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.

  • Develop a deep technical understanding of the Blacksmith product & technologies.

  • Identify trends / patterns in customer issues and suggest ways we can improve our product. Provide that feedback loop from the customers to our internal teams.

  • Reproduce technical issues and work with the engineering team to resolve them.

  • Develop tools, processes & automations for diagnosing issues and optimizing the service for performance.

  • Collaborate cross-functionally to create the best possible product experience for our customers.

  • Build out the foundations for Technical Support Engineering best practice, with a view to building out a team in the future.

You're a good fit if you

  • Have experience as an early Technical Support Engineer at a growth-stage business.

  • Supporting customers on a highly technical product.

  • Ideally you've worked with large scale distributed systems.

  • Experience in setting up AI/agent native workflows.

  • Comfortable with Claude skills, MCP+CLI based tooling, and have created some AI native leverage in your current/previous roles.

  • Can build robust, scalable processes, with an eye for aggressively automating manual tasks to create leverage for the broader support team.

  • Always take a customer first approach - you'll go above and beyond to resolve an issue for the customer.

  • Enjoy working cross functionally and want to be a key voice of the customer internally.

Compensation and benefits

  • Medical, Vision, and Dental insurance.

  • Competitive base + equity.

  • 401k match.

  • Unlimited PTO.

  • Annual offsite.

  • Early-exercise stock options

  • 12 weeks fully paid parental leave (US)

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