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66 Aes Customer Service Representative Jobs Hiring Near You

The AES Corporation

Substation Design Engineer

Dayton, OH · On-site

$95K - $122K/yr

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and ... This is a fully on-site role at our Dayton Service Building, where you'll play a key part in ...

The AES Corporation

Project Manager II

Dayton, OH · On-site

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and ... Dayton, OH (Service Building) Work Model: Primarily in-person; occasional weekends/irregular hours ...

Playy Sports

Client Service Representative

Atlanta, GA · Hybrid

$15.50 - $21/hr

The CSR will develop a strong understanding of our linear business by serving as a primary point of contact for Sales Leadership, their AEs, their Client Service Coordinator (CSC), and other internal ...

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AES Jobs Information

Do workers at AES Corporation get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Does AES Corporation pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

At AES Corporation, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from AES Corporation affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at AES Corporation?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 53% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at AES Corporation worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Do AES Corporation workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for AES Corporation workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at AES Corporation?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do AES Corporation managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and March 2026.

Do jobs at AES Corporation spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at AES Corporation?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at AES Corporation good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at AES Corporation feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at AES Corporation get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at AES Corporation?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at AES Corporation enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at AES Corporation recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at AES Corporation?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at AES Corporation?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think AES Corporation’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how AES Corporation is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Aes?
What are the most popular categories at Aes?
Infographic showing various Customer Service Representative job openings at Aes in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 96% Physical, and 4% Remote job distribution.

Contact Center Team Leader

The AES Corporation

Dayton, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

AES Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

37th of 53 rated energy and utility

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.
AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.
We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.
Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it. Apply now and energize your career with a true leader in global energy.
POSITION SCOPE:
The Team Leader, Customer Service, will play a crucial role in supporting the Manager of Customer Service by leading a team of customer service representatives. This position is responsible for ensuring that the team delivers exceptional service to our customers, fostering a culture of teamwork, innovation, and professional growth. The Team Leader will ensure their team's performance aligns with the company's goals and values.
Responsibilities
  • Lead, coach, and develop a team of customer service representatives to enhance their performance and career development.
  • Ensure that all team members receive effective and consistent coaching sessions.
  • Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
  • Communicate and enforce customer service policies and procedures.
  • Foster a culture that embodies our core values: Safety First, Highest Standards, and All Together.
  • Ensure the team consistently meets or exceeds established targets and maintains high-quality standards.
  • Collaborate with other team leaders and managers to enhance performance on key metrics.
  • Assist in creating and adhering to financial and performance targets.
  • Work with the local union as necessary, cultivating a healthy and productive union/leadership relationship.
  • Perform other duties, tasks, and responsibilities as assigned.

Education / Experience (Required)
  • Minimum of 3 years' experience in a customer service role, with at least 1 year of proven experience leading and managing teams.
  • Bachelor's degree in Communications, Business Management, Human Resources, or a related field from an accredited institution, or equivalent applicable with proven experience.
  • Strong computer skills with experience using Microsoft Office products.
  • Previous experience handling sensitive and/or confidential information.
  • Ability to work independently, prioritize tasks, and meet deadlines for both self and team.
  • Knowledge of utility regulatory guidelines relevant to the business.

Preferred Skills and Experience
  • Experience working with SAP CSM
  • Experience working with Genesys Cloud IVR
  • Exceptional verbal and written communication skills.
  • Ability to swiftly adapt to evolving business needs.
  • Strong analytical skills with the capability to recommend improvements based on data.
  • Skilled in providing constructive feedback.
  • Demonstrated ability to lead through change effectively.
  • Experience working within a unionized environment.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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