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15 Aarp Member Services Representative Jobs Hiring Near You

AARP

AARP Smart Picks Director

Washington, DC · On-site

$165K/yr

... services to carry the AARP name. As a trusted source for news and information, AARP produces the ... and member value. Serving as the business owner of the program, this leader will operate as a ...

AARP

SVP, AARP Foundation Litigation

Washington, DC · On-site

$270K/yr

... services. To learn more, visit aarpfoundation.org or follow @AARPFoundation on social media. The ... This position serves as a key member of both the AARP Foundation Executive Team and the AARP ...

AARP

SVP AARP Foundation Programs

Washington, DC · On-site

... services. To learn more, visit aarpfoundation.org or follow @AARPFoundation on social media. The ... Reporting to the Foundation's President and serving as a member of the Leadership Team, this role ...

AARP

Data Science Intern

Washington, DC · On-site

$28/hr

... member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product ...

AARP

SVP AARP Foundation Programs

Washington, DC · On-site

$300K/yr

... services. To learn more, visit aarpfoundation.org or follow @AARPFoundation on social media. The ... Reporting to the Foundation's President and serving as a member of the Leadership Team, this role ...

AARP

Legal Associate

Washington, DC · On-site

$65K/yr

Overview AARP's Legal Counsel for the Elderly champions the dignity and rights of vulnerable ... You will represent clients under the supervision of a licensed attorney, engage in community ...

AARP

Associate State Director, Advocacy

Manhattan, NY · On-site

$112K/yr

... services to carry the AARP name. As a trusted source for news and information, AARP produces the ... Represents the organization and its interests to federal, state, or local government agencies.

AARP

Legal Associate

Washington, DC · On-site +1

Overview AARP's Legal Counsel for the Elderly champions the dignity and rights of vulnerable ... You will represent clients under the supervision of a licensed attorney, engage in community ...

AARP

Associate State Director, Advocacy

Manhattan, NY · On-site +1

... services to carry the AARP name. As a trusted source for news and information, AARP produces the ... Represents the organization and its interests to federal, state, or local government agencies.

AARP

Wyoming State Director

Cheyenne, WY · On-site

$160K/yr

... services to carry the AARP name. As a trusted source for news and information, AARP produces the ... member-facing. Inspire staff to learn and test new technological approaches. Ability to have and ...

AARP

Employment Outreach Associate

Gainesville, FL · On-site

$38.10K - $43.90K/yr

... member inquiries are addressed and that members are referred to the appropriate service and ... AARP will not sponsor an employment visa for this position at this time. Additional Requirements

AARP

Employment Outreach Associate

Gainesville, FL · On-site

$24.90/hr

... member inquiries are addressed and that members are referred to the appropriate service and ... AARP will not sponsor an employment visa for this position at this time. Additional Requirements

AARP

Employment Outreach Associate

Gainesville, FL · On-site

$38.10K - $43.90K/yr

... member inquiries are addressed and that members are referred to the appropriate service and ... AARP will not sponsor an employment visa for this position at this time. Additional Requirements

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AARP Jobs Information

What are the key skills and qualifications needed to thrive as a Member Services Representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a Member Services Representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What does a Member Services Representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

What other companies are hiring for Member Services Representative jobs?
What are the most popular jobs at Aarp?
What are the most popular categories at Aarp?
Infographic showing various Member Services Representative job openings at Aarp in the United States as of May 2026, with employment types broken down into 38% Internship, 59% Full Time, and 3% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.
AARP Smart Picks Director

AARP Smart Picks Director

AARP

Washington, DC • On-site

$165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

AARP rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

101st of 663 rated non-profit organizations

Job description

Overview
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.
The AARP Smart Picks Director will lead and scale AARP Smart Picks, a transformative new program that delivers trusted product and service recommendations that empower adults 50+ to make confident, informed decisions in everyday life.
This role carries full strategic, operational, and financial accountability for the program, including vision, growth strategy, revenue performance, social impact, brand integrity, enterprise integration, and governance. This role will position the program as a flagship capability that advances AARP's social mission while driving sustainable revenue and member value.
Serving as the business owner of the program, this leader will operate as a highly collaborative and influential enterprise driver, working across teams to bring the program to scale. The leader will cultivate senior-level external partnerships and align internal cross-functional stakeholders across Digital, Content, Marketing, Legal, Finance, Brand, and Product to deliver measurable impact.
This position reports to the Senior Vice President Digital Operations.
Responsibilities
  • Establishes and applies measurement and adjustment framework to monitor progress against the goals outlined in the strategic plan. Orchestrates monthly and quarterly updates to assess progress towards goals. Identifies gaps, risks, and potential opportunities. Designs and executes adjustments and/or risk mitigation strategies, as needed.
  • Guides and orchestrates the development of an integrated plan comprised of objectives, goals, and strategies.
  • Manages collaboration with others to ensure understanding and alignment of strategies and evaluates new initiatives, as agreed upon.
  • Owns and applies prioritization frameworks that inform resources (people, time, and money) allocation across teams for business-as-usual requests, as well as new opportunities.
  • Oversees execution of strategic and high-level testing roadmaps across teams and facilitates sharing of learnings through in-person meetings and use of collaboration tools. Coordinates with internal and external sources to identify and communicate key market developments and assesses impact and implications to goals and strategies. Performs strategic planning and directs and coordinates development, maintenance, and planning of program systems. Provides strategic and innovative direction related to industry and technology trends and streamlines organizational processes.

Qualifications
  • MBA preferred. Bachelor's degree in Business, Marketing, Communications, a related field, or relevant experience.
  • 8+ years of experience leading digital products, content platforms, or consumer-facing digital initiatives, with a track record of launching and scaling programs that deliver measurable impact.
  • Experience working within revenue-generating digital environments, such as affiliate commerce, digital media, marketplaces, or performance-based digital products.
  • Strong understanding of digital monetization models, including affiliate partnerships, commerce content, and performance-driven marketing.
  • Experience using data and analytics to guide strategy and optimize performance.
  • Proven ability to lead cross-functional initiatives and collaborate effectively with internal partners to achieve outcomes.
  • Strong program leadership and operational management skills, with the ability to drive complex initiatives from concept through execution and continuous improvement.
  • Excellent communication and stakeholder management skills.

AARP will not sponsor an employment visa for this position at this time.
Additional Requirements
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement in evaluation options to make sound decisions
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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