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Joshua Member Services Representative

Joshua, TX · On-site

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and ...

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How much do ymca member services jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ymca member services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a YMCA Member Services representative?

YMCA Member Services refers to the team or department responsible for assisting members and guests with their needs at YMCA facilities. Their duties typically include processing memberships, answering questions about programs and schedules, handling payments, and ensuring a welcoming environment for everyone. They may also help with check-ins, facility tours, and addressing member concerns. Member Services staff play a key role in creating positive experiences and supporting the YMCA’s mission of healthy living, youth development, and social responsibility.

What skills and qualifications are needed to thrive as a YMCA Member Services representative?

To thrive as a YMCA Member Services representative, you need strong customer service skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with membership management software, point-of-sale systems, and scheduling tools is often required. Outstanding interpersonal skills, problem-solving abilities, and a friendly, welcoming attitude help build positive relationships with members. These skills ensure efficient service, member satisfaction, and a supportive community atmosphere at the YMCA.

What are common challenges faced by YMCA Member Services staff and how can they be managed?

YMCA Member Services staff often handle a high volume of inquiries, ranging from membership registration to program information and facility access. A common challenge is managing multiple tasks at once while maintaining a positive, helpful attitude, especially during busy periods. Effective time management, clear communication, and a strong understanding of YMCA policies help staff address member needs efficiently. Ongoing training and support from supervisors also play a crucial role in ensuring team members feel confident and prepared to resolve issues quickly and professionally.

What is the difference between Ymca Member Services vs Ymca Front Desk Staff?

AspectYmca Member ServicesYmca Front Desk Staff
ResponsibilitiesMember inquiries, membership management, program registrationCheck-in/out, answering phones, basic customer service
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentFront desk, member areas, administrative tasksFront desk, member areas

Ymca Member Services and Ymca Front Desk Staff roles often overlap in customer service and work environment. However, Member Services typically involves more member engagement and program management, while Front Desk Staff focus on check-in procedures and basic inquiries. Both roles require similar credentials and are essential for a positive member experience at the YMCA.

What qualifications do you need to work at YMCA Member Services?

To work in YMCA Member Services, candidates typically need a high school diploma or equivalent and strong customer service skills. Previous experience in customer service or administrative roles is often preferred, and some positions may require CPR or first aid certification. Good communication skills and the ability to work flexible hours are also important.

What cities are hiring for Ymca Member Services jobs?

Cities with the most Ymca Member Services job openings:

What states have the most Ymca Member Services jobs?

States with the most job openings for Ymca Member Services jobs include:

What job categories do people searching Ymca Member Services jobs look for?

The top searched job categories for Ymca Member Services jobs are:

Ymca Member Services jobs near you
Infographic showing various Ymca Member Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Downtown YMCA Member Services Representative (Opener)

Ymca of Greater Omaha

Omaha, NE • On-site

$15.91 - $17.02/hr

Part-time

Re-posted 8 days ago

Job description

Looking for an individual that can open the facility 2-3 times a week (4:00am-12:00pm) and be available for occasional subbing opening shifts during holidays and weekends.

So many perks & benefits ~  Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro – likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development!

BENEFITS:

  • Free individual YMCA membership 
  • Locations across the metro – likely a Y near you!
  • YMCA program & childcare discounts
  • Flexible work attire – Y shirts provided & you choose your style 
  • Tuition discounts, training & development, & opportunities to advance
  • Rain On Demand Pay – get paid quicker
  • 100% employer-paid retirement contribution of 12% of earnings – no employee match or contribution required (after meeting eligibility requirements)
  • Enjoy a flexible schedule, work with great people, & make a difference in our community!

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services.

ESSENTIAL FUNCTIONS: 

  1. Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention.
  2. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies to support member services.
  6. May hand out locker keys, locks and towels; may monitor the locker rooms as required.
  7. Actively participates in department and branch staff meetings and/or related trainings. 
  8. Performs other duties as assigned.

YMCA COMPETENCIES (Leader):

Engaging Community

Inclusion

Functional Expertise

Communication & Influence

QUALIFICATIONS:

  1. At least 16 years of age
  2. Excellent interpersonal and problem solving skills
  3. Previous customer service, sales or related experience
  4. Basic knowledge of computers
  5. Ability to work independently with attention to detail required
  6. Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings.
  7. Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA)
  8. Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check.
  9. Follow youth boundaries policies and abuse risk management training. 
  10. Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities. 

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. 
  • The employee frequently is required to sit, stand and reach, and must be able to move around the work environment. 
  • Sufficient strength, agility and mobility to perform essential functions required.
  • Regular scheduled, on-site attendance required and may include evening or weekend work.

The YMCA of Greater Omaha is an Equal Opportunity Employer


Need someone that can open the facility 2-3 times a week (4:00am-12:00pm) and be available for occasional subbing opening shifts during holidays and weekends.