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Ymca Member Services Jobs (NOW HIRING)

ymcafw

Membership Member Services Rep

Fort Worth, TX

MEMBER SERVICES REPRESENTATIVE As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist ...

ymcafw

Ryan Member Services Representative

Benbrook, TX · On-site

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and ...

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Ymca Member Services information

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How much do ymca member services jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ymca member services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a YMCA Member Services representative?

YMCA Member Services refers to the team or department responsible for assisting members and guests with their needs at YMCA facilities. Their duties typically include processing memberships, answering questions about programs and schedules, handling payments, and ensuring a welcoming environment for everyone. They may also help with check-ins, facility tours, and addressing member concerns. Member Services staff play a key role in creating positive experiences and supporting the YMCA’s mission of healthy living, youth development, and social responsibility.

What skills and qualifications are needed to thrive as a YMCA Member Services representative?

To thrive as a YMCA Member Services representative, you need strong customer service skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with membership management software, point-of-sale systems, and scheduling tools is often required. Outstanding interpersonal skills, problem-solving abilities, and a friendly, welcoming attitude help build positive relationships with members. These skills ensure efficient service, member satisfaction, and a supportive community atmosphere at the YMCA.

What are common challenges faced by YMCA Member Services staff and how can they be managed?

YMCA Member Services staff often handle a high volume of inquiries, ranging from membership registration to program information and facility access. A common challenge is managing multiple tasks at once while maintaining a positive, helpful attitude, especially during busy periods. Effective time management, clear communication, and a strong understanding of YMCA policies help staff address member needs efficiently. Ongoing training and support from supervisors also play a crucial role in ensuring team members feel confident and prepared to resolve issues quickly and professionally.

What is the difference between Ymca Member Services vs Ymca Front Desk Staff?

AspectYmca Member ServicesYmca Front Desk Staff
ResponsibilitiesMember inquiries, membership management, program registrationCheck-in/out, answering phones, basic customer service
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentFront desk, member areas, administrative tasksFront desk, member areas

Ymca Member Services and Ymca Front Desk Staff roles often overlap in customer service and work environment. However, Member Services typically involves more member engagement and program management, while Front Desk Staff focus on check-in procedures and basic inquiries. Both roles require similar credentials and are essential for a positive member experience at the YMCA.

What cities are hiring for Ymca Member Services jobs?

Cities with the most Ymca Member Services job openings:

What states have the most Ymca Member Services jobs?

States with the most job openings for Ymca Member Services jobs include:

What job categories do people searching Ymca Member Services jobs look for?

The top searched job categories for Ymca Member Services jobs are:

Ymca Member Services jobs near you
Infographic showing various Ymca Member Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Northwest Member Services Representative

YMCA of Metropolitan Fort Worth

Fort Worth, TX • On-site

$11 - $13/hr

Full-time

Re-posted 15 days ago

Job description

YMCA of Metropolitan Fort Worth Employment Application
MEMBER SERVICES REPRESENTATIVE
As a YMCA Member Service Representative, you will be the first point of contact for current and prospective
members. You will provide excellent customer service, assist with membership inquiries, and support various
administrative tasks to ensure a positive member experience.
Key Responsibilities:
• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours and orientation sessions.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle cash transactions, including membership fees and program payments.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.
Qualifications:
• Must be minimum 16yrs of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of
employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.
Skills:
• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem-solving skills and attention to detail.
MISSION
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind
and body for all.
AREAS OF IMPACT
The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to
strengthen community. Our areas of impact include:
• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening
communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with
you.
MAKE A DIFFERENCE. WORK AT THE Y.
This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.

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