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Membership Member Services Rep

Fort Worth, TX · On-site

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and ...

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How much do ymca member services jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ymca member services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a YMCA Member Services representative?

YMCA Member Services refers to the team or department responsible for assisting members and guests with their needs at YMCA facilities. Their duties typically include processing memberships, answering questions about programs and schedules, handling payments, and ensuring a welcoming environment for everyone. They may also help with check-ins, facility tours, and addressing member concerns. Member Services staff play a key role in creating positive experiences and supporting the YMCA’s mission of healthy living, youth development, and social responsibility.

What skills and qualifications are needed to thrive as a YMCA Member Services representative?

To thrive as a YMCA Member Services representative, you need strong customer service skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with membership management software, point-of-sale systems, and scheduling tools is often required. Outstanding interpersonal skills, problem-solving abilities, and a friendly, welcoming attitude help build positive relationships with members. These skills ensure efficient service, member satisfaction, and a supportive community atmosphere at the YMCA.

What are common challenges faced by YMCA Member Services staff and how can they be managed?

YMCA Member Services staff often handle a high volume of inquiries, ranging from membership registration to program information and facility access. A common challenge is managing multiple tasks at once while maintaining a positive, helpful attitude, especially during busy periods. Effective time management, clear communication, and a strong understanding of YMCA policies help staff address member needs efficiently. Ongoing training and support from supervisors also play a crucial role in ensuring team members feel confident and prepared to resolve issues quickly and professionally.

What is the difference between Ymca Member Services vs Ymca Front Desk Staff?

AspectYmca Member ServicesYmca Front Desk Staff
ResponsibilitiesMember inquiries, membership management, program registrationCheck-in/out, answering phones, basic customer service
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentFront desk, member areas, administrative tasksFront desk, member areas

Ymca Member Services and Ymca Front Desk Staff roles often overlap in customer service and work environment. However, Member Services typically involves more member engagement and program management, while Front Desk Staff focus on check-in procedures and basic inquiries. Both roles require similar credentials and are essential for a positive member experience at the YMCA.

What cities are hiring for Ymca Member Services jobs?

Cities with the most Ymca Member Services job openings:

What states have the most Ymca Member Services jobs?

States with the most job openings for Ymca Member Services jobs include:

What job categories do people searching Ymca Member Services jobs look for?

The top searched job categories for Ymca Member Services jobs are:

Ymca Member Services jobs near you
Infographic showing various Ymca Member Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Assistant Director of Cranford YMCA Member Services

Westfield Area YMCA

Cranford, NJ • On-site

$48K - $58K/yr

Full-time

Posted 2 days ago

New

Job description

Description:

The Assistant Director of Cranford YMCA Member Services oversees the Membership Unit of the Cranford YMCA operation with regards to: the development and administration of the Cranford YMCA’s membership budget, the overall quality and delivery of membership services, the attainment of new membership and program enrollments, member retention, conversion expectations and an exceptional level of member satisfaction. The incumbent will also directly supervise all Team Leaders that work at Cranford; support the Association Risk Management Program and demonstrate commitment to the Y’s four Core Values of Caring, Honesty, Respect, and Responsibility. The Assistant Director of Cranford YMCA Member Services is a member of the Westfield Area YMCA’s professional staff team and will maintain the qualifications for professional status as listed in the personnel policy.

Requirements:

The incumbent must possess and maintain ASHI Basic Life Support (BLS) for Healthcare Providers, ASHI Basic First Aid and ASHI Oxygen or equivalent within 30 days of employment. The incumbent must have a minimum of two years of supervisory experience and a bachelor’s degree required, preferably in business or marketing. Past YMCA experience and a YMCA Team Leader Certification are desirable. The candidate must have experience managing budgets. The incumbent must be proficient in problem solving and decision-making abilities, financial aptitude, and supervisory skills.


The position is heavily weighted on the human relations side. The Assistant Director of Cranford YMCA Member Services must be able to establish and maintain harmonious relationships with YMCA members, staff, volunteers, supervisors, business associates, vendors and the general public. The incumbent must demonstrate strong abilities in staff leadership/management, fiscal administration, membership and program enrollments, member service, YMCA operations, organizational skills, and excellent written and oral communications. The incumbent must also be proficient in computer technology with strong skills in Microsoft Excel.

  • This role is responsible for the success of the membership unit/operation at the Cranford YMCA location.
  • Always ensure coverage of the membership unit/operation. Responsible for crossover training of key membership staff to always ensure adequate knowledge/coverage of all Membership responsibilities.
  • Ensure that all Membership transactions/tasks/procedures are conducted in accordance with membership department/Association policies and procedures.
  • Assist with collecting all Accounts Receivables related to Cranford YMCA Membership dues.
  • Assist with investigating and overseeing third-party memberships and insurance programs.
  • Oversee the program’s billing responsibilities at Cranford Y and Westfield Area Y.
  • Act as an ambassador for the Cranford YMCA, assisting with friend-raising and fundraising.
  • Responsible for reviewing, monitoring and approving employee timecards for Cranford YMCA staff to ensure payroll accuracy and timely processing.
  • Participate in community events, i.e., street fairs, Chamber of Commerce, etc.
  • Lead community outreach for Cranford YMCA and its service area. Collaborate with other not-for-profit community organizations and those whose mission aligns with ours.
  • Assist as needed in covering shifts at the Main Y or Bauer Branch.
  • Work harmoniously with the Cranford YMCA Branch Director to increase membership, promote programs, and special events.
  • Work in conjunction with the Director of Member Services at the Main Y to maximize efficiency, productivity, and grow membership at both locations.
  • Support the Marketing Director and ensure optimal use of the membership and program promotions and marketing resources to realize new and renewal objectives.
  • Perform any additional membership/leadership duties assigned by Assistant Vice President of Member Services & Programs, COO or designee.

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