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How much do ymca member services jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ymca member services in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a YMCA Member Services representative?

YMCA Member Services refers to the team or department responsible for assisting members and guests with their needs at YMCA facilities. Their duties typically include processing memberships, answering questions about programs and schedules, handling payments, and ensuring a welcoming environment for everyone. They may also help with check-ins, facility tours, and addressing member concerns. Member Services staff play a key role in creating positive experiences and supporting the YMCA’s mission of healthy living, youth development, and social responsibility.

What skills and qualifications are needed to thrive as a YMCA Member Services representative?

To thrive as a YMCA Member Services representative, you need strong customer service skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with membership management software, point-of-sale systems, and scheduling tools is often required. Outstanding interpersonal skills, problem-solving abilities, and a friendly, welcoming attitude help build positive relationships with members. These skills ensure efficient service, member satisfaction, and a supportive community atmosphere at the YMCA.

What are common challenges faced by YMCA Member Services staff and how can they be managed?

YMCA Member Services staff often handle a high volume of inquiries, ranging from membership registration to program information and facility access. A common challenge is managing multiple tasks at once while maintaining a positive, helpful attitude, especially during busy periods. Effective time management, clear communication, and a strong understanding of YMCA policies help staff address member needs efficiently. Ongoing training and support from supervisors also play a crucial role in ensuring team members feel confident and prepared to resolve issues quickly and professionally.

What is the difference between Ymca Member Services vs Ymca Front Desk Staff?

AspectYmca Member ServicesYmca Front Desk Staff
ResponsibilitiesMember inquiries, membership management, program registrationCheck-in/out, answering phones, basic customer service
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentFront desk, member areas, administrative tasksFront desk, member areas

Ymca Member Services and Ymca Front Desk Staff roles often overlap in customer service and work environment. However, Member Services typically involves more member engagement and program management, while Front Desk Staff focus on check-in procedures and basic inquiries. Both roles require similar credentials and are essential for a positive member experience at the YMCA.

What qualifications do you need to work at YMCA Member Services?

To work in YMCA Member Services, candidates typically need a high school diploma or equivalent and strong customer service skills. Previous experience in customer service or administrative roles is often preferred, and some positions may require CPR or first aid certification. Good communication skills and the ability to work flexible hours are also important.

What cities are hiring for Ymca Member Services jobs?

Cities with the most Ymca Member Services job openings:

What states have the most Ymca Member Services jobs?

States with the most job openings for Ymca Member Services jobs include:

What job categories do people searching Ymca Member Services jobs look for?

The top searched job categories for Ymca Member Services jobs are:

Ymca Member Services jobs near you
Infographic showing various Ymca Member Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

YMCA Member Services Representative

Missouri Valley Family YMCA

Bismarck, ND • On-site

Other

Posted 6 days ago

Job description

YMCA Member Services Representative

Join our YMCA customer service team and CHANGE LIVES, INCLUDING YOURS.

As a Member Services Representative, you will serve as the face of our YMCA, delivering exceptional service to our members, guests and program participants. This job is located at our Main location at 1608 N. Washington Street in Bismarck.

Grace Buckeye, Executive Administrative Coordinator said, "I love my job because it allows me to make a meaningful impact on my community while working in an environment that fosters inclusivity and growth. My job is more than just work--its a place where I can continuously learn, grow and find joy in what I do."

In this role, you can look forward to:

  • Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
  • Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
  • Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
  • Building relationships with members, fostering connections within our YMCA community.
  • Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
  • Handling membership and safety concerns, addressing any issues promptly and appropriately.

Part Time Shifts Available, Up to 20 Hours per Week:

  • Weekdays, 5:00 pm-11:30 pm
  • Weekends, Shifts Between 5:45 am-7:30 pm

You'll enjoy a fun, rewarding work environment, EXCELLENT benefits package, and FREE YMCA Membership!

We are seeking individuals who embody the YMCA values of caring, honesty, respect and responsibility. Previous customer service or sales experience preferred. Strong interpersonal and problem-solving skills as well as basic computer knowledge required.

Apply