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Xfinity Call Center Jobs (NOW HIRING)

Contec

Work at Home Customer Service Representative

$16.50 - $22.25/hr

You will be expected to discover customer needs and sell the value and benefits of Xfinity products ... Actively puts the customer needs and wants at the center of all interactions. * Creates a personal ...

Emerson

Inside Sales Manager

Mansfield, MA · On-site

$110K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Emerson

Senior Nuclear Applications Engineer

Mansfield, MA · On-site

$100K - $135K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Emerson

Nuclear Engineering Supervisor

Mansfield, MA · On-site

$135K - $160K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Emerson

Mechanical Engineer, Nuclear

Mansfield, MA · On-site

$90K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Emerson

Shipping and Receiving 29.17 to 31.90

Mansfield, MA · On-site

$29.17 - $31.90/hr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Comcast

Customer Service Sales Representative (TSX)

$16/hr

Actively puts the customer needs and wants at the center of all interactions. Creates a personal ... Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.

Emerson Group

Nuclear Engineering Supervisor

Mansfield, MA · On-site

$135K - $160K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Emerson Group

Inside Sales Manager

Mansfield, MA · On-site

$110K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Emerson Group

Supplier Quality Engineer

Mansfield, MA · On-site

$90K/yr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

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Xfinity Call Center information

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How much do xfinity call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for xfinity call center in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.36 per hour, depending on experience, location, and employer.

What does an Xfinity Call Center representative do?

An Xfinity Call Center representative assists customers with their Comcast Xfinity services, which may include troubleshooting technical issues, handling billing inquiries, processing service changes, and providing product information. They communicate with customers primarily over the phone, but may also use email or chat. Representatives strive to resolve issues efficiently, deliver great customer service, and ensure customer satisfaction with Xfinity products and services.

What are the key skills and qualifications needed to thrive as an Xfinity Call Center representative?

To thrive as an Xfinity Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and company-specific knowledge bases is important. Patience, active listening, and a customer-focused attitude help representatives excel in handling a variety of customer inquiries and concerns. These skills are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by representatives in an Xfinity Call Center, and how can new hires effectively manage them?

Xfinity Call Center representatives often encounter challenges such as handling high call volumes, managing upset or frustrated customers, and quickly resolving complex issues related to cable, internet, or billing services. New hires can effectively manage these challenges by utilizing the comprehensive training provided, actively listening to customer concerns, and leveraging support resources like knowledge bases and team leads. Building strong communication skills and staying patient under pressure are also key strategies for success in this fast-paced environment.

What is the difference between Xfinity Call Center vs Xfinity Customer Service Representative?

AspectXfinity Call CenterXfinity Customer Service Representative
Primary RoleHandling inbound/outbound calls, troubleshooting, and technical supportAssisting customers with billing, account inquiries, and service issues
Work EnvironmentCall center setting, often shift-based, fast-pacedOffice or remote, customer-facing, focused on service resolution
Required CredentialsHigh school diploma, excellent communication skills, technical knowledgeHigh school diploma, strong communication, problem-solving skills

The Xfinity Call Center role primarily involves technical support and handling complex customer issues over the phone, often requiring technical knowledge. In contrast, Xfinity Customer Service Representatives focus on billing, account management, and general customer inquiries. Both roles are essential in delivering customer satisfaction but differ in their daily tasks and focus areas.

More about Xfinity Call Center jobs

What cities are hiring for Xfinity Call Center jobs?

Cities with the most Xfinity Call Center job openings:

What states have the most Xfinity Call Center jobs?

States with the most job openings for Xfinity Call Center jobs include:

What job categories do people searching Xfinity Call Center jobs look for?

The top searched job categories for Xfinity Call Center jobs are:

Xfinity Call Center jobs near you
Infographic showing various Xfinity Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,125 per year, or $20.3 per hour.

Customer Experience Representative (Repair)

Comcast

Denver, CO

$16.50 - $22.50/hr

Full-time

Re-posted 13 days ago

Job description

Company Description

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. 

Job Description

BE THE VOICE OF AWESOME.

More Than a Call Center

The Front Line to Customer Happiness

When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who's able to turn any situation around - and close the call with a smile.

XFINITY'S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and generally doing whatever it takes to help our customers feel well taken care of and happy.

To succeed, you'll need sound judgment, strong tact and diplomacy, and the talent to think "off-script" to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required, along with the flexibility to work overtime, weekends.Fluent in another language? Certain locations have amazing bilingual opportunities available!

If you're ready to be the Voice of Awesome and you'd welcome the challenge of providing exceptional support in a supportive, team setting, we'd like to hear from you.

Qualifications

- High School or Equivalent

- Generally requires 1-2 years related experience

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