Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... NFPA ) WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS • Available for occasional business travel ...
Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... NFPA ) WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS • Available for occasional business travel ...
Service Manager
Dublin, OH · On-site
$75K - $100K/yr
From managing technician schedules to ensuring clear communication and timely service completion ... Working knowledge of parts, service processes, and inventory systems Ability to lift/move up to 50 ...
Quick apply
Service Manager
Dublin, OH · On-site
$75K - $100K/yr
From managing technician schedules to ensuring clear communication and timely service completion ... Working knowledge of parts, service processes, and inventory systems Ability to lift/move up to 50 ...
Service Manager
Dublin, OH · On-site
$75K - $100K/yr
From managing technician schedules to ensuring clear communication and timely service completion ... Working knowledge of parts, service processes, and inventory systems Ability to lift/move up to 50 ...
Quick apply
Service Manager
Dublin, OH · On-site
$75K - $100K/yr
From managing technician schedules to ensuring clear communication and timely service completion ... Working knowledge of parts, service processes, and inventory systems Ability to lift/move up to 50 ...
Service Manager
Marblehead, OH · On-site
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Marblehead, OH · On-site
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Dayton, OH · On-site
... manager. Our full-service restaurant group focuses on high quality food and local craft beer. We ... We are looking for a career minded person who loves working with staff to ensure we deliver ...
Service Manager
Dayton, OH · On-site
... manager. Our full-service restaurant group focuses on high quality food and local craft beer. We ... We are looking for a career minded person who loves working with staff to ensure we deliver ...
Service Manager
Whitehouse, OH · On-site
Service Manager Position Summary The Service Manager is accountable for the profitability ... Strong working knowledge of automotive mechanical systems, repair processes, and repair estimating.
Service Manager
Whitehouse, OH · On-site
Service Manager Position Summary The Service Manager is accountable for the profitability ... Strong working knowledge of automotive mechanical systems, repair processes, and repair estimating.
Service Manager
Whitehouse, OH · On-site
Service Manager Position Summary The Service Manager is accountable for the profitability ... Strong working knowledge of automotive mechanical systems, repair processes, and repair estimating.
Service Manager
Whitehouse, OH · On-site
Service Manager Position Summary The Service Manager is accountable for the profitability ... Strong working knowledge of automotive mechanical systems, repair processes, and repair estimating.
Demonstrate a working knowledge of lease documents and resident rules and regulations * Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on ...
Demonstrate a working knowledge of lease documents and resident rules and regulations * Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on ...
Service Manager
$85K - $120K/hr
Service Operations * Manage daily shop and field service operations, including equipment ... Working knowledge of diesel, hydraulic, electrical, and mechanical systems. * Experience ...
Service Manager
$85K - $120K/hr
Service Operations * Manage daily shop and field service operations, including equipment ... Working knowledge of diesel, hydraulic, electrical, and mechanical systems. * Experience ...
Service Manager
Marblehead, OH · On-site
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Marblehead, OH · On-site
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Strongsville, OH · On-site
$68K - $90K/yr
... safe working environment; successful resolution of customer related issues; training a team on ... Management experience * Experience in industrial sales or customer service * Availability to start ...
Service Manager
Strongsville, OH · On-site
$68K - $90K/yr
... safe working environment; successful resolution of customer related issues; training a team on ... Management experience * Experience in industrial sales or customer service * Availability to start ...
Service Manager
Columbus, OH · On-site
Demonstrate a working knowledge of lease documents and resident rules and regulations * Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on ...
Service Manager
Columbus, OH · On-site
Demonstrate a working knowledge of lease documents and resident rules and regulations * Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on ...
Service Manager
Strongsville, OH · On-site
$68K - $90K/yr
... safe working environment; successful resolution of customer related issues; training a team on ... Management experience * Experience in industrial sales or customer service * Availability to start ...
Service Manager
Strongsville, OH · On-site
$68K - $90K/yr
... safe working environment; successful resolution of customer related issues; training a team on ... Management experience * Experience in industrial sales or customer service * Availability to start ...
Service Manager
$19.57 - $29.36/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
$19.57 - $29.36/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
Dayton, OH · On-site
$19.57 - $29.36/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
Dayton, OH · On-site
$19.57 - $29.36/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
Mansfield, OH · On-site
$19.57 - $29.36/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
Mansfield, OH · On-site
$19.57 - $29.36/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
Rocky River, OH · On-site
$20.60 - $30.90/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
Rocky River, OH · On-site
$20.60 - $30.90/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
$18.54 - $27.81/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
$18.54 - $27.81/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
West Chester, OH · On-site
$15K/mo
Job Location Trek Store Cincinnati West Chester Summary As Service Manager, you'll be the ... working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E ...
Service Manager
West Chester, OH · On-site
$15K/mo
Job Location Trek Store Cincinnati West Chester Summary As Service Manager, you'll be the ... working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E ...
Service Manager
$20.60 - $30.90/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Service Manager
$20.60 - $30.90/hr
... the automotive service environment from proficient management of paperwork and customer ... We pride ourselves on working with our local communities and giving back where we can. * Integrity ...
Working Service Manager information
What is the difference between Working Service Manager vs Service Coordinator?
| Aspect | Working Service Manager | Service Coordinator |
|---|---|---|
| Credentials | Relevant certifications, experience in service management | Customer service certifications, administrative skills |
| Work Environment | Oversees service teams, manages operations | Coordinates service appointments, communicates with clients |
| Employer & Industry | Service industries like HVAC, IT, facilities management | Customer service departments, support centers |
The Working Service Manager typically has more responsibilities in managing service teams and operations, requiring specific management experience and certifications. In contrast, a Service Coordinator focuses on scheduling, client communication, and supporting service delivery. Both roles are essential in service industries but differ in scope and seniority.
Is a working service manager a stressful job?
A working service manager role can be stressful due to responsibilities such as overseeing service operations, managing staff, and ensuring customer satisfaction. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
Do you need a degree to be a working service manager?
A degree is not always required to become a working service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, strong communication skills, and industry-specific knowledge are often more important for this role.
What are popular job titles related to Working Service Manager jobs in Ohio?
For Working Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Working Service Manager jobs in Ohio look for?
The top searched job categories for Working Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Working Service Manager jobs?
Cities in Ohio with the most Working Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 25 days ago
CertaSite rating
8.5
Based on 12 frontline employees who took The Breakroom Quiz
7th of 37 rated health and safety providers
Job description
Service Manager
Who are we?
CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.
As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.
Our Mission: To protect and provide a meaningful impact to as many lives as possible
Our Vision: Delivering the most dependable and simplified life safety solution on the planet
Our Values:
• Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it.
ROLE OVERVIEW
We are looking for a service manager, who will provide leadership to the operations team which includes overseeing the fulfillment process for work sold to ensure customer’s requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure CertaSite delivers the most simplified and dependable life safety solution on the planet! This is a fast paced and demanding role with high visibility within the company. This role reports to the general manager.
• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager
• Provides leadership and supervision to technician team and responsible for the team’s development and training
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well
• Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives
• Responsible for technician goal setting and performance reviews and will ensure completed on-time each year
• Supports technician training by coordinating training with training department. Reports training plan and budget to DM amp; GM
• Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits
• Provides weekly job status, revenue and reports to DM amp; GM
• Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance
• Other projects as assigned
QUALIFICATIONS
• Associate’s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler
• 3 – 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry
IDEAL QUALITIES
• Bachelor’s Degree in a related field
• NICET Level 1 Certified
• 3 + years of leadership experience within the life safety industry
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
• Superior management skills, excellent time management, planning, and forward-thinking skills
• Must demonstrate ability to work with and influence peers and management
• Expert familiarity with applicable codes (i.e. NFPA )
WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS
• Available for occasional business travel, which may include nights and weekends.
• Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer
WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS
• Controlled climate, office environment
• Occasional work from home options
• Required to sit for long periods of time, 8 or more hours per day
• Frequently required to use monitor, keyboard, mouse and phone
COMPANY PERKS
• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid-time off, paid holidays, and paid paternity leave
• Education reimbursement program
• 2021 growth plan includes continued growth and expansion into new markets and products and services
This is a unique opportunity to join a great team at a company that is quickly growing and evolving. Significant potential for growth.
What CertaSite employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About CertaSite
Sourced by ZipRecruiter
Industry
Public safety statistics centers and offices
Company size
51 - 200 Employees
Headquarters location
Indianapolis, IN, US
Year founded
2018