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Workforce Operations Jobs (NOW HIRING)

Huntington

Workforce Operations Team Lead

Tampa, FL · Hybrid

Description The Workforce Operations Team Lead is responsible for overseeing workflow management, operational controls, quality assurance, compliance, and continuous process improvement activities ...

Huntington

Workforce Operations Team Lead

Tampa, FL · On-site +1

Description The Workforce Operations Team Lead is responsible for overseeing workflow management, operational controls, quality assurance, compliance, and continuous process improvement activities ...

Atrium

Workforce Operations Manager, Canada

Holmdel, NJ · On-site

Overview Atrium is expanding globally and building a dedicated Country Manager function to provide in-country expertise and white-glove support for our contingent workforce operations. As our first ...

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How much do workforce operations jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for workforce operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Workforce Operations vs Workforce Planning?

AspectWorkforce OperationsWorkforce Planning
Primary FocusManaging daily workforce activities, scheduling, and staffingForecasting future staffing needs and strategic planning
CredentialsTypically requires HR or operations experience, certifications varyRequires analytical skills, often with HR, business, or data analysis background
Work EnvironmentOperational settings, such as call centers, manufacturing, or retailStrategic environments, including corporate planning and HR departments
Employer UsageUsed by organizations to ensure smooth daily operationsUsed for long-term workforce strategy and resource allocation

While Workforce Operations focuses on managing the day-to-day staffing and scheduling, Workforce Planning is centered on forecasting future needs and developing strategies. Both roles are essential for effective workforce management but serve different purposes within an organization.

How does a workforce operations professional typically collaborate with other departments to optimize staffing and productivity?

Workforce Operations professionals regularly work with HR, department managers, and team leads to forecast staffing needs, coordinate schedules, and respond to workflow fluctuations. They analyze data on attendance, productivity, and business demand to recommend staffing adjustments and process improvements. This role often involves facilitating cross-department communication to ensure staffing aligns with organizational goals, and addressing challenges such as last-minute absences or peak periods. Effective collaboration and problem-solving skills are key to ensuring both employee satisfaction and operational efficiency.

What does workforce operations mean?

Workforce operations refer to the management and coordination of an organization's staff, including tasks such as scheduling, staffing, resource allocation, and process optimization. Professionals in this field often use tools like workforce management software and require strong organizational and communication skills to ensure efficient staffing and productivity.

What are the key skills and qualifications needed to thrive in workforce operations, and why are they important?

To thrive in Workforce Operations, you need strong analytical skills, data-driven decision-making abilities, and a background in human resources or operations management. Familiarity with workforce management systems, data analytics tools, and scheduling software is typically required. Excellent communication, problem-solving, and adaptability help professionals coordinate teams and respond to changing business needs. These competencies ensure efficient workforce planning, optimal resource allocation, and effective support of organizational goals.
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Workforce Operations jobs near you
Infographic showing various Workforce Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Associate Manager, CX Workforce Operations

Warby Parker

Nashville, TN • On-site

Full-time

Posted 29 days ago

Warby Parker rating

7.2

Company rating: 7.2 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

8th of 39 rated optical retailers

Job description

Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management analytics, support the Partner performance governance function, and serve as a primary driver of CRM routing design and testing. You will combine deep operational expertise with a rigorous analytical mindset to build smarter system routing, stronger partner relationships, and better outcomes for both agents and customers.

What you'll do:

  • Collaborate with Senior Manager, External Partnerships, to collect, categorize, and track performance feedback for partner teams, maintaining visibility into individual and team-level trends and surfacing issues that require leader intervention
  • Lead regular performance review cadences with partner leadership by presenting data-backed insights and identifying areas for improvement
  • Evaluate the effectiveness of partner workflows and training initiatives, proactively identify opportunities to improve workflows and performance structures
  • Collaborate with the Manager, CX Workforce Management to monitor interaction volume and real-time staffing to maximize service levels
  • Produce regular performance metric reports and advisor productivity analyses to ensure leadership has reliable data
  • Define and document CRM routing rules to ensure logic reflects current skill sets and customer experience priorities
  • Design a regular cadence of routing rule testing to validate performance and drive improvements in first-contact resolution

Who you are:

  • Strong analytical thinker who is comfortable working with large datasets and identifying performance trends
  • Experienced with workforce management and CRM platforms like Aspect, Salesforce, or AWS Connect
  • Skilled communicator able to engage confidently with internal leadership and partner operations teams
  • Proactive and solutions-oriented professional with a track record of identifying and resolving operational opportunities
  • Highly organized individual capable of managing multiple reporting cycles and testing cadences simultaneously
  • Backed by 3+ years of professional experience in customer service operations and performance analytics

Extra credit:

  • Hands-on experience with Aspect and AWS tools
  • Experience collaborating with Voice of the Customer teams to align qualitative insights with quantitative metrics
  • Background in managing external partner relationships or vendor management

What Warby Parker employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Warby Parker

Sourced by ZipRecruiter

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Industry

Apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2009

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