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Workforce Operations Jobs (NOW HIRING)

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Manager UKG Workforce Solutions

Munster, IN · On-site

$49.80 - $75.09/hr

This role serves as the operational owner of the workforce management system and is responsible for system configuration, enhancements, upgrades, reporting, and ongoing optimization of workforce data ...

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How much do workforce operations jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for workforce operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Workforce Operations vs Workforce Planning?

AspectWorkforce OperationsWorkforce Planning
Primary FocusManaging daily workforce activities, scheduling, and staffingForecasting future staffing needs and strategic planning
CredentialsTypically requires HR or operations experience, certifications varyRequires analytical skills, often with HR, business, or data analysis background
Work EnvironmentOperational settings, such as call centers, manufacturing, or retailStrategic environments, including corporate planning and HR departments
Employer UsageUsed by organizations to ensure smooth daily operationsUsed for long-term workforce strategy and resource allocation

While Workforce Operations focuses on managing the day-to-day staffing and scheduling, Workforce Planning is centered on forecasting future needs and developing strategies. Both roles are essential for effective workforce management but serve different purposes within an organization.

How does a Workforce Operations professional typically collaborate with other departments to optimize staffing and productivity?

Workforce Operations professionals regularly work with HR, department managers, and team leads to forecast staffing needs, coordinate schedules, and respond to workflow fluctuations. They analyze data on attendance, productivity, and business demand to recommend staffing adjustments and process improvements. This role often involves facilitating cross-department communication to ensure staffing aligns with organizational goals, and addressing challenges such as last-minute absences or peak periods. Effective collaboration and problem-solving skills are key to ensuring both employee satisfaction and operational efficiency.

What jobs pay 4000 a week without a degree?

In workforce operations, high-paying roles such as project managers, operations supervisors, or logistics coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and industry knowledge but may not always require a college degree.

What are workforce operations?

Workforce operations involve managing and coordinating an organization's staff, including tasks such as scheduling, staffing, and resource allocation. The role often requires skills in data analysis, communication, and familiarity with workforce management tools to ensure efficient staffing and productivity.

How can I make 2000 a week working from home?

Workforce Operations roles often involve managing staffing, scheduling, and process optimization, which can be performed remotely. To earn $2000 weekly, professionals typically need to have significant experience, specialized skills, or hold senior positions, and may supplement income through freelance consulting or multiple part-time roles. Building expertise in relevant tools and certifications can also enhance earning potential in remote workforce management jobs.

What is the WFM salary?

The salary for a Workforce Operations role typically ranges from $50,000 to $80,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced professionals or those in senior roles can earn higher salaries, often supplemented with benefits and performance bonuses.

What are the key skills and qualifications needed to thrive in Workforce Operations, and why are they important?

To thrive in Workforce Operations, you need strong analytical skills, data-driven decision-making abilities, and a background in human resources or operations management. Familiarity with workforce management systems, data analytics tools, and scheduling software is typically required. Excellent communication, problem-solving, and adaptability help professionals coordinate teams and respond to changing business needs. These competencies ensure efficient workforce planning, optimal resource allocation, and effective support of organizational goals.
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What are the most commonly searched types of Workforce Operations jobs? The most popular types of Workforce Operations jobs are:
What job categories do people searching Workforce Operations jobs look for? The top searched job categories for Workforce Operations jobs are:
Workforce Operations jobs near you
Infographic showing various Workforce Operations job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Associate Manager, CX Workforce Operations

Associate Manager, CX Workforce Operations

Warby Parker

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Warby Parker rating

7.2

Company rating: 7.2 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

8th of 39 rated optical retailers

Job description


Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management analytics, support the Partner performance governance function, and serve as a primary driver of CRM routing design and testing. You will combine deep operational expertise with a rigorous analytical mindset to build smarter system routing, stronger partner relationships, and better outcomes for both agents and customers.
What you'll do:
  • Collaborate with Senior Manager, External Partnerships, to collect, categorize, and track performance feedback for partner teams, maintaining visibility into individual and team-level trends and surfacing issues that require leader intervention
  • Lead regular performance review cadences with partner leadership by presenting data-backed insights and identifying areas for improvement
  • Evaluate the effectiveness of partner workflows and training initiatives, proactively identify opportunities to improve workflows and performance structures
  • Collaborate with the Manager, CX Workforce Management to monitor interaction volume and real-time staffing to maximize service levels
  • Produce regular performance metric reports and advisor productivity analyses to ensure leadership has reliable data
  • Define and document CRM routing rules to ensure logic reflects current skill sets and customer experience priorities
  • Design a regular cadence of routing rule testing to validate performance and drive improvements in first-contact resolution

Who you are:
  • Strong analytical thinker who is comfortable working with large datasets and identifying performance trends
  • Experienced with workforce management and CRM platforms like Aspect, Salesforce, or AWS Connect
  • Skilled communicator able to engage confidently with internal leadership and partner operations teams
  • Proactive and solutions-oriented professional with a track record of identifying and resolving operational opportunities
  • Highly organized individual capable of managing multiple reporting cycles and testing cadences simultaneously
  • Backed by 3+ years of professional experience in customer service operations and performance analytics

Extra credit:
  • Hands-on experience with Aspect and AWS tools
  • Experience collaborating with Voice of the Customer teams to align qualitative insights with quantitative metrics
  • Background in managing external partner relationships or vendor management

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid sick leave1
  • Paid Holidays1
  • Vacation days per year1
  • Retirement savings plan (401(k))
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Stock Purchase Plan
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:
  • Employee Assistance Program (EAP)
  • Employee Stock Purchase Plan
  • Free eyewear
  • Paid sick leave2
  • And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

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About Warby Parker

Sourced by ZipRecruiter

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Industry

Apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2009

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