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Workforce Manager Jobs in Silver Spring, MD (NOW HIRING)

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$25.8K

$79K

$167.5K

How much do workforce manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce manager in Silver Spring, MD is $78,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Silver Spring, MD?

The most popular types of Workforce jobs in Silver Spring, MD are:

What job categories do people searching Workforce Manager jobs in Silver Spring, MD look for?

The top searched job categories for Workforce Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Workforce Manager jobs?

Cities near Silver Spring, MD with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $78,998 per year, or $38 per hour.

Workforce Management Specialist (hybrid)

System One

Vienna, VA • On-site

Other

PTO

Posted 21 days ago

Job description

Job Title: Workforce Management Specialist
Location: Hybrid reporting to Vienna, VA or Pensacola, FL
Shift (Time): 8:00am - 4:30pm (local time)
Pay Rate: Open to Both C2C and W2 options 
Position Type: Multiyear Contract
Description:
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees'' time 
is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.
Responsibilities:
•    Create and modify schedules using WFM software
•    Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
•    Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
•    Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
•    Document and maintain SOP and reference tools/reports from scheduling software and other sources
•    Recommend procedural and operational guideline changes to improve operational efficiency
•    Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
•    Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
•    Maintain contact center, branch, collections specific abandon percentages by adjusting staff
•    Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
•    Maintain staffing data in multiple databases
•    Track and update correspondence data
•    Initiate requests for promotions, separations, and permanent schedule changes
•    Track and update attendance and work ticket requests in the Workforce Software system
•    Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
•    Perform other duties as assigned
Qualifications:
•    Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
•    Exposure to workforce management environment
•    Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
•    Ability to work independently and in a team environment
•    Desired - Familiarity with the organization''s functions, philosophy, operations and organizational objectives
•    Basic skill maintaining accuracy with attention to detail and meeting deadlines
•    Basic organizational, planning and time management skills
•    Basic skill communicating with all levels within an organization
•    Basic skill exercising initiative and using good judgment to make sound decisions
•    Basic skill research, analytical, and problem solving skills
•    Basic verbal and written communication skills
#M1
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Ref: #851-Rockville-S1
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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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