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Workforce Manager Jobs in Silver Spring, MD (NOW HIRING)

Aegon

Sr External Workforce Manager

Baltimore, MD

$108K - $147K/yr

Partner with hiring managers to advise, educate, and influence on a wide range of external workforce activities and issues. Provide life cycle support for external workers including needs assessment ...

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Workforce Manager information

See Silver Spring, MD salary details

$25.8K

$79K

$167.5K

How much do workforce manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for workforce manager in Silver Spring, MD is $78,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What are the most commonly searched types of Workforce jobs in Silver Spring, MD?

The most popular types of Workforce jobs in Silver Spring, MD are:

What job categories do people searching Workforce Manager jobs in Silver Spring, MD look for?

The top searched job categories for Workforce Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Workforce Manager jobs?

Cities near Silver Spring, MD with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $78,998 per year, or $38 per hour.

Workforce and Reporting Manager

Systems Integration Inc

Washington, DC

Full-time

Posted 2 days ago

New

Job description

Workforce And Reporting Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a government-contracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets service-level requirements, and provides accurate operational reporting to internal leadership and government program officials.

Key Responsibilities:

  • Manage forecasting and staffing processes to ensure efficient, cost-effective CSR utilization.
  • Develop and maintain annual, weekly, and daily staffing and scheduling plans.
  • Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
  • Monitor performance against targets, identify gaps, and implement corrective actions.
  • Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
  • Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
  • Produce and manage required reports, including:
    • Daily and weekly performance reports
    • Monthly invoice progress reports
    • Quarterly work breakdown structure (WBS) reports
    • Annual summaries
    • Ad hoc and special-request reports
  • Coordinate with government program officials regarding reporting requirements and status updates.

Qualifications:

  • Experience in workforce management within a call center environment.
  • Strong analytical skills with proficiency in Excel and reporting tools.
  • Familiarity with workforce management systems (e.g. Genesys).
  • Ability to interpret data, identify trends, and recommend operational improvements.
  • Strong communication skills and experience supporting government contracts is preferred.
  • Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

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