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Workforce Manager Jobs in Matthews, NC (NOW HIRING)

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Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

We are seeking a Senior Workforce Management (WFM) Real-Time Analyst to play a critical role in monitoring and managing real-time operations across our contact center environment. This individual ...

Amazon

Area Manager

Charlotte, NC · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Amazon

Area Manager

Charlotte, NC · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Deloitte

UKG PRO HCM Senior Consultant

Charlotte, NC · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Matthews, NC

Workforce Manager information

See Matthews, NC salary details

$23.5K

$71.8K

$152.2K

How much do workforce manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for workforce manager in Matthews, NC is $71,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $86,500.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Matthews, NC look for?

The top searched job categories for Workforce Manager jobs in Matthews, NC are:

What cities near Matthews, NC are hiring for Workforce Manager jobs?

Cities near Matthews, NC with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Matthews, NC as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $71,814 per year, or $34.5 per hour.

WORKFORCE DEVELOPMENT SPECIALIST

Golden Age Foundation, Inc

Charlotte, NC • On-site

$24 - $45/hr

Full-time

Posted 10 days ago

Key responsibilities

  • Assess individuals' skills, interests, and career aspirations.

  • Develop personalized workforce development plans for individuals.

  • Connect individuals with employment opportunities, training programs, and community resources.

Job description

Join Our Mission as a Workforce Development Specialist

Are you passionate about making a difference in people’s lives and helping them achieve their full potential? At Golden Age Foundation, we’re not just addressing challenges—we’re creating pathways to stability, purpose, and independence. If you’re ready to be part of a team that’s transforming community support, we’d love to hear from you!

About Golden Age Foundation

Golden Age Foundation is on a mission to redefine how individuals, families, and communities access support. Our whole-person, ecosystem-based approach bridges the gaps between mental health, reentry, family support, education, employment, housing, life skills, and community resources.

We don’t just treat problems—we build connections and opportunities that empower individuals to heal, rebuild, and thrive. Together, we’re creating a new model of care where no one is left behind.

What You’ll Do as a Workforce Development Specialist

In this role, you’ll play a key part in helping individuals achieve their career goals and build sustainable futures. Your work will directly impact the lives of those we serve, helping them find purpose and stability.

Key Responsibilities:
  • Collaborate with individuals to assess their skills, interests, and career aspirations.
  • Develop personalized workforce development plans tailored to each person’s unique needs.
  • Connect individuals with employment opportunities, training programs, and community resources.
  • Provide guidance and support throughout the job search and career development process.
  • Build relationships with local employers and organizations to create job placement opportunities.
  • Track progress and outcomes to ensure individuals are meeting their goals.
What We’re Looking For

We’re seeking someone who is dedicated, compassionate, and ready to make a real impact. If you have at least 1 year of experience and the following skills, we encourage you to apply:

  • Strong interpersonal and communication skills.
  • Ability to build trust and rapport with individuals from diverse backgrounds.
  • Organizational skills to manage multiple cases and priorities effectively.
  • Knowledge of workforce development programs or related fields is a plus.
  • A commitment to Golden Age Foundation’s mission and values.
Why Join Golden Age Foundation?

At Golden Age Foundation, we believe in the power of connection and community. Our team is passionate, collaborative, and driven by a shared purpose: to create lasting change. When you join us, you’ll be part of an organization that values innovation, compassion, and the belief that everyone deserves the opportunity to thrive.

Ready to Make a Difference?

If you’re excited about the opportunity to help individuals build brighter futures, we’d love to hear from you. Apply today and join Golden Age Foundation in transforming lives and communities!


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