Workforce Manager Jobs in High Point, NC (NOW HIRING)

The Role

The Workforce Planning Manager is responsible for leading the organization's workforce planning strategy through labor forecasting, reporting, analytics, and labor optimization initiatives that support operational efficiency and business growth. This role partners closely with Operations leadership to develop and maintain labor standards, monitor workforce trends, and identify opportunities to improve staffing models and labor performance. The Workforce Planning Manager oversees labor forecasting, labor reporting, workforce analytics, labor matrices, turnover analysis, and service time studies while ensuring labor data is accurate, actionable, and aligned with business needs. This position also collaborates cross-functionally with Operations and Learning & Development to establish labor best practices, support training initiatives, and drive continuous improvements that promote consistency, scalability, and operational excellence across the organization.

Why Join Us?

At Strickland Brothers, we don’t just offer jobs, we provide careers with purpose.

Our Mission: We strive to be the leading automotive services company that delivers superior service to our customers and enhances the lives of our teammates and communities.

When you join our team, you’ll become part of a company that is passionate about creating opportunities for growth, both personally and professionally. With a commitment to career development and advancement, you’ll have access to tools, training, and mentorship to help you achieve your full potential.

We’re also a team that works hard and plays hard. If you have a sense of humor and a relentless ambition to win, you’ll fit right in with our dynamic culture and fast-paced environment!

What You’ll Do:

· Compile & distribute labor reporting to operations leadership

· Take ownership of Labor reports, identifying areas for improvement

· Work with operations leadership to ensure alignment on labor standards

· Own labor forecasting & labor matrix

· Keep labor forecasts updated based on logical trends, avoiding pitfalls around holiday weeks

· Conduct labor analyses as needed to suggest labor model improvements

· Track turnover trends by region, market, and role

· Partner with Operations and Learning & Development teams to develop & maintain training materials related to labor best practices

· Assist with time studies based on insights from our camera system to identify appropriate service times based on service types

What We’re Looking For:

· Bachelor’s degree or higher in relevant field of study

· Highly organized

· Attention to detail

· Strong interpersonal & communication skills

· Ability to work effectively both independently and in collaboration with others

· Willingness to adapt to changing conditions in a quickly growing company

· Proficiency with Excel formulas & PivotTables

· Experience with PowerBI is a plus

What We Offer:

We offer a competitive and well-rounded benefits package designed to support your health, work-life balance, and professional growth, including:

• Competitive salary with growth potential
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• 120 hours of paid time off after 90 days of employment
• Professional development opportunities, including training and industry conferences

Equal Employment Opportunity (EEO) Statement

Strickland Brothers is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and respectfully. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.