Workforce Manager Jobs in Matthews, NC (NOW HIRING)

Where Ambition Meets Innovation:

Job Overview:

The Intraday Workforce Management Analyst (Real Time, Intra Day Plan) plays a critical role in ensuring operational performance through proactive workforce monitoring, schedule optimization, and business partnership. This role is responsible for overseeing intraday performance, identifying risks and opportunities, recommending staffing adjustments, and communicating actionable insights to leadership.

The analyst serves as the operational bridge between Workforce Management and business leaders by translating workforce data into clear recommendations that support service, efficiency, and employee experience objectives. Through real-time monitoring, short-term planning, performance analysis, and ongoing optimization, the analyst helps ensure the organization effectively respond to changing business conditions while maintaining service commitments. This position requires strong analytical skills, proactive communication, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

Responsibilities:

• Monitor real-time operational performance, staffing levels, and service metrics to identify risks and opportunities

• Analyze current and upcoming workload demands and recommend or execute staffing and schedule adjustments that support service delivery, operational efficiency, and business objectives

• Partner closely with operations leadership to respond to unexpected volume fluctuations, staffing gaps, and business disruptions

Workforce Optimization

• Recommend schedule modifications and optimization opportunities to improve operational performance

• Support scheduling activities, including training, coaching, meetings, events, and other offline planning needs as needed while balancing operational requirements

• Ability to review KPI patterns and identify opportunities for improvement

Analytics & Business Insights

• Utilize workforce management data and reporting tools to support decision-making and continuous improvement initiatives

• Conduct retrospective and forward-looking analyses to communicate what happened, what is changing, and potential impacts to future performance

Leadership Partnership & Communication

• Serve as a trusted workforce management partner to business leaders, providing proactive updates and recommendations regarding staffing, service performance, and operational health

• Participate in operational meetings to communicate workforce impacts, risks, and recommendations

• Facilitate cross-functional collaboration with operations, training, or other business partners

Process Improvement & Strategic Support

• Support maintenance of workforce management systems, reporting tools, and related processes, including user administration, data integrity, system enhancements, and documentation

• Identify and implement opportunities to improve workforce management processes, reporting, scheduling practices, and operational effectiveness

• Support special projects, pilot programs, technology implementations, and business initiatives that enhance workforce management capabilities and organizational performance

• At least 1-2 years of Workforce Management experience

• Bachelor's degree or equivalent experience.

• Location: Offer is contingent upon successful background screening and agreement to be local to the Tempe, AZ or Fort Mill, SC office

Core Competencies:

Technical & Analytical Skills

• Analytical and problem-solving abilities. Ability to interpret workforce data and make actionable recommendations. Ability to identify trends, root causes, and operational risks

• Excel skills, including charts, pivot tables, and complex logic-based formulas

• Ability to create PowerPoint decks to share findings

• Experience with using Tableau to aggregate and analyze data collected from various sources

Business & Communication Skills

• Verbal and written communication skills

• Ability to communicate and present workforce insights to leaders at various organizational levels

• Data storytelling and business acumen

• Ability to influence decisions through facts, analysis, and recommendations

• Demonstrated ability to manage multiple priorities in a dynamic environment

Behavioral Competencies

• Highly proactive, personable, and reliable self-starter who requires minimal management oversight for day-to-day work responsibilities

• Strong organizational and time-management skills

• Comfortable making decisions in ambiguous or rapidly changing situations

• Collaborative and solution-oriented mindset

• Continuous improvement focus with strong attention to detail.

• Handle pressure well; you will be working with the senior team on advancing initiatives based on data and analysis you provide

Preferences:

• NICE CXOne and/or other ACD software

• NICE WFM IEX, WebStation ,Employee Engagement Manager or other workforce management software experience: EWFM, Aspect, Verint, Calabrio, Genesys

• Tableau navigation knowledge or similar reporting program

#LPL-PA

#LPL-H1

Pay Range:

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an@lplfinancial.comemail address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at(855) 575-6947.

EAC 5.19.26