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Workforce Manager Jobs in Calgary, AB (NOW HIRING)

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Assistant Manager-Subway

Calgary, AB · On-site

Store 4025238Q: #142-4242 7Th Street Se, Calgary, Alberta T2G 2Y8 Assistant Manager As an Assistant ... diverse workforce that is representative of the customers and the communities we serve.

ATCO

Senior Project Manager

Calgary, AB · On-site

As a Senior Project Manager, you will lead complex modular construction projects across Canada, supporting commercial, education, workforce housing, permanent housing, and shelter-sector clients. You ...

Startec

HR Manager

Calgary, AB · On-site

Provide senior HR business partner support to leaders on employee relations, workforce planning, performance management, and organizational and team effectiveness. * Establish and monitor HR service ...

KPMG

Manager, Compensation & Recognition

Calgary, AB · On-site

What you will do The Manager role oversees the work of the non-management employees within the ... A diverse workforce is key to our success and we believe in bringing your whole self to work. We ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Calgary, AB

Workforce Manager information

See Calgary, AB salary details

$21.5K

$64.4K

$120.5K

How much do workforce manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce manager in Calgary, AB is $64,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $71,500.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What job categories do people searching Workforce Manager jobs in Calgary, AB look for? The top searched job categories for Workforce Manager jobs in Calgary, AB are:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $64,441 per year, or $31 per hour.

Technical Support Supervisor

Canadian Fiber Optics Corp

Calgary, AB • On-site

Full-time

Re-posted 23 days ago

Job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking an experienced and motivated Technical Support Supervisor to support our CARE team and oversee Technical Support Representatives. This role involves leading the team to troubleshoot complex technical issues, ensuring the timely resolution of service requests, and maintaining high levels of customer satisfaction. The supervisor will provide guidance, training, and mentorship to team members, monitor performance metrics, and collaborate with other departments to improve processes and systems. This role also involves coordinating escalations, managing shift schedules, and implementing strategies to enhance team efficiency and technical expertise.

What you will be doing:

  • Supervise, coach, and motivate a team of Technical Service Representatives who handle tier 2 technical support for our Internet, Wi-Fi, IPTV, voice services and more to both our residential and business customers.
  • Monitor daily operations to ensure efficient, accurate, and empathetic resolution of customer inquiries across multiple channels (phone, email, chat).
  • Handle complex customer escalations, ensuring timely and effective resolution of technical issues.
  • Develop and maintain procedures, training materials, and documentation for all areas of Technical Service, assist in training and support our Tier 1 CSRs
  • Collaborate with cross-functional teams such as Network Operations, Sales, and IT to address complex issues, roll out new products and processes and improve internal processes.
  • Track and analyze performance metrics including response times, quality scores, first-call resolution, and customer satisfaction.
  • Drive behaviors in performance to meet or exceed departmental KPIs
  • Conduct regular performance evaluations, facilitate performance management, provide feedback, and create coaching and development plans for team members.
  • Support workforce management by monitoring attendance, scheduling, and ensuring appropriate staffing coverage.
  • Champion a customer-first culture that promotes accountability, teamwork, and continuous improvement.
  • Stay current on new technologies, industry trends, and company products to provide accurate and up-to-date support.

What we are looking for:

  • A minimum of 2 - 4 years experience in a similar role.
  • Experience in a customer service and technical support environment, including at least 2 years in a supervisory or leadership role.
  • Strong leadership and coaching skills with a proven ability to build and develop high-performing teams.
  • Experience in the telecommunications industry is an added advantage.
  • Hands-on experience with technical troubleshooting with Internet, Wi-Fi, IPTV and Voice service.
  • Excellent communication, problem-solving, and conflict-resolution skills.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with CRM, ticketing, and billing systems; Microsoft Office Suite (Excel, Outlook, Teams) required.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • This is a full-time position (40 Hrs/week) and requires being on-call and available to support our evening and weekend shifts.