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Workforce Manager Jobs in Calgary, AB (NOW HIRING)

Wawanesa Insurance

Workforce Management Analyst

Calgary, AB · Hybrid

CA$75K - CA$105K/yr

The Workforce Management Analyst collaborates closely with Senior Workforce Management Analysts, Operations Leaders and other stakeholders to identify emerging staffing risks and support planning ...

Bird Construction

Project Manager

Calgary, AB · On-site

You have demonstrated competence in the areas of safety, workforce management, project execution, cost control, quality and administration. * Ability to read, understand and interpret contract ...

Bird Construction

Senior Project Manager

Calgary, AB · On-site

You have demonstrated competence in the areas of safety, workforce management, project execution, cost control, quality and administration. * Ability to read, understand and interpret contract ...

JLL

Regional Maintenance Manager

Calgary, AB · On-site

Teach budgeting, workforce management, KPI interpretation, and escalation processes to emerging leaders * Create talent pipelines within sites to ensure continuity of performance and values Technical ...

New

Carter's

Assistant Store Manager

Calgary, AB · On-site

Execute workforce management to ensure a genuine customer focus on the sales floorWelcome customers with a warm greeting and provide assistance with our great product styles, features and ...

ATCO

Site Superintendent

Calgary, AB · Remote

Who We Are ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging, operational support, and emergency management solutions across a diverse range of clients ...

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Workforce Manager information

See Calgary, AB salary details

$21.5K

$64.4K

$120.5K

How much do workforce manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce manager in Calgary, AB is $64,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $71,500.00 per year, depending on experience, location, and employer.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What job categories do people searching Workforce Manager jobs in Calgary, AB look for? The top searched job categories for Workforce Manager jobs in Calgary, AB are:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $64,441 per year, or $31 per hour.

Workforce Management Analyst

Wawanesa Insurance

Calgary, AB • Hybrid

CA$75K - CA$105K/yr

Other

Retirement, PTO

Posted 22 days ago

Job description

Job ID: 10183 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto (North York). 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $105,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, the Workforce Management Analyst supports Wawanesa's daily workforce planning operations by executing forecasting, scheduling, realtime performance monitoring, intraday staffing adjustments, and operational reporting. This ensures staffing levels remain aligned with forecasted demand across contact center and backoffice teams, while maintaining accurate workforce data, communicating emerging service trends and risks, and supporting operational leaders with timely insights. The Workforce Management Analyst collaborates closely with Senior Workforce Management Analysts, Operations Leaders and other stakeholders to identify emerging staffing risks and support planning decisions.

Job Responsibilities
   Develop and maintain daily, weekly, and shortterm schedules aligned to forecasted demand, operational guidelines, staffing constraints, and labour requirements across contact center and backoffice teams.
   Manage schedule maintenance and exceptions, including vacations, training, coaching, meetings, holidays, and absences, ensuring all offline activities are accurately reflected in Workforce Management systems.
   Continuously monitor intraday and historical performance indicators to identify deviations from plan and emerging service risks.
   Take corrective intraday actions, including adjusting breaks, reallocating staff between queues or work types, and requesting overtime or additional coverage when service levels are at risk.
   Maintain accurate workforce data by performing regular data quality and integrity checks.
   Develop, maintain, and support staffing models for contactcenter operations, and assist with data preparation and inputs for backoffice workforce planning.
   Create, maintain, and distribute operational reports and dashboards highlighting trends, risks, and variances.
   Communicate short and long-term staffing risks and corrective actions to Supervisors and Operations Leaders to support timely, informed operational decisions.
   Support forecasting, planning, and continuous improvement activities by preparing and validating data, contributing observations, and participating in planning discussions.
   Support the adoption and effective use of Workforce Management tools and practices by providing guidance, knowledge sharing, and identifying opportunities to improve scheduling, reporting, processes, or system usage.
   Actively build proficiency in Workforce Management tools, dashboards, and reporting systems, and develop foundational knowledge of forecasting and capacity planning methodologies.
   Perform other duties as required.

Qualifications

   Undergraduate degree in Statistics, Mathematics, Finance, or a related discipline; equivalent experience considered.
   1-3 years of experience in Workforce Management or a related analytical role in a service-oriented environment.
   Working experience of Workforce Management concepts, including forecasting, scheduling, intraday management, and service level management.
   Experience using Workforce Management and contact center systems (e.g., Genesys Cloud), with strong proficiency in Excel and Power Query; exposure to Power BI, Python, or R is an asset.
   Understanding of contact center and operational performance metrics (e.g., service level, handle time, occupancy, shrinkage, adherence).
   Strong analytical, organizational, and communication skills, with the ability to interpret data, identify variances, and communicate staffing risks to operational partners.
   Strong communication and collaboration skills, with the ability to clearly explain data, staffing issues, and intraday risks to operational partners while working effectively with Senior Analysts and Operations teams.
   Highly organized and detailoriented, able to manage multiple priorities in a fastpaced environment, with demonstrated curiosity and commitment to developing deeper expertise in Workforce Management.
   Ability to leverage AI and emerging technologies to support analysis, forecasting, and optimization is required.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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