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Workforce Management Operations Analyst Jobs (NOW HIRING)

Bank of America

WI · On-site

These journeys foster resilience, leadership and innovation, strengthening our workforce and ... Account Management * Analytical Thinking * Coaching * Written Communications * Mentoring * Research

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Analyze intraday and historical performance to support operational service goals. * Identify call ...

Alliant

Utilize workforce management tools and reporting dashboards to track KPIs such as occupancy ... Provide deep-dive analysis on service level misses and operational trends to drive continuous ...

MCI Careers

Workforce Management Manager

Wichita, KS

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Develops and maintains scheduling strategies that balance operational efficiency, employee ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Do you enjoy turning operational data into business results? Globe Life is looking for a Workforce ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

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Workforce Management Operations Analyst information

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How much do workforce management operations analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for workforce management operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

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Infographic showing various Workforce Management Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Front Office Operations Analyst

New York, NY • On-site

US General Services Administration
Public Administration • 10K+ employees
Learn more about US General Services Administrationexternal

$108K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

As a Front Office Operations Analyst, you will carry out a wide variety of complex functions, activities, and special assignments relating to the effectiveness and efficiency of the overall Federal Acquisition Service (FAS) front office.

Location of position: General Services Administration, Federal Acquisition Service, Location Negotiable After Selection

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Qualifications:

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: 

  • Name, address, telephone number, email address;

  • Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);

  • Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

  • Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The GS-13 salary range starts at $108,173 per year. Locality will be determined based on duty location.  
SPECIALIZED EXPERIENCE:
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized Experience is experience supporting business and industry operations by:

(1) Analyzing hiring metrics to ensure compliance with organizational goals;

(2) Conducting briefings to provide recommendations on workforce operations; and

(3) Coordinating with human resources staff to ensure management adherence in workforce management operations.

Education:This job does not have an education qualification requirement.Employment Type: OTHER

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