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Workforce Management Operations Analyst Jobs in Round Rock, TX

Workforce Operations Analyst Location: Austin, TX Duration: 6 months Onsite Role Role Descriptions ... Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ...

Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency * Support implementation and continuous improvement of workforce management ...

Director, Workforce Management The Director, Workforce Management leads the strategy and execution ... You have a bachelor's degree in business, operations, analytics, or a related technical field; or ...

Operations support staff roles often encompass multiple areas including data management, metrics ... Manage program data and conduct complex analysis * Perform data entry, gather and track program ...

Operations support staff roles often encompass multiple areas including data management, metrics ... Manage program data and conduct complex analysis * Perform data entry, gather and track program ...

Operations support staff roles often encompass multiple areas including data management, metrics ... Manage program data and conduct complex analysis * Perform data entry, gather and track program ...

... management. * Review and approve pipeline transportation invoices. * Investigate invoice ... Four-year degree in an analytical field such as mathematics, economics, logistics, or business.

... management. * Review and approve pipeline transportation invoices. * Investigate invoice ... Four-year degree in an analytical field such as mathematics, economics, logistics, or business.

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

Job Title- Financial Operations Analyst Project Location - onsite 3 days a week in Austin, TX ... Prepare reports and presentations for management review. * Support audit activities and ensure ...

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

We are looking to hire an Analyst who will be responsible for managing the clearance, settlement ... Operations Analysts not only become experts in the logistics and mechanics of trade clearance and ...

Trading Operations Analyst

Austin, TX Β· On-site

$125K - $140K/yr

We are looking to hire an Analyst who will be responsible for managing the clearance, settlement ... Operations Analysts not only become experts in the logistics and mechanics of trade clearance and ...

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Workforce Management Operations Analyst information

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How much do workforce management operations analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for workforce management operations analyst in Round Rock, TX is $31.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $37.64 per hour, depending on experience, location, and employer.

What cities near Round Rock, TX are hiring for Workforce Management Operations Analyst jobs?

Cities near Round Rock, TX with the most Workforce Management Operations Analyst job openings:

Workforce Operations Analyst

Austin, TX β€’ On-site

Contractor

Re-posted 18 days ago


Job description

Job Title: Workforce Operations Analyst

Location: Austin, TX

Duration: 6 months

Onsite Role

Role Descriptions:

Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature — handling a high volume of discrete tasks across multiple workflows (~1,300–1,500 tickets/month).

Key Responsibilities

•       Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

•       Accurately triage incoming requests and route them to the appropriate downstream team or system

•       Maintain scheduling records and ensure timely updates across workforce management tools

•       Coordinate with cross-functional teams across Austin, Cork, and Singapore time zones

•       Identify recurring issues and escalate patterns to the QBA/analytics team for process improvement

•       Ensure data accuracy in provisioning systems and report discrepancies

Required Skills & Technologies

  • Category        Tools / Skills- Ticketing & Workflow, ServiceNow, Jira, or equivalent ITSM platforms
  • Scheduling- WFM tools (e.g., NICE IEX, Verint, Aspect, or similar)
  • Productivity- Confluence, Webex, Slack
  • Data Entry & Reporting- Excel / Google Sheets (intermediate), basic SQL preferred
  • Communication- Strong written English; async-first communication across time zones

Preferred Qualifications

  • 4+ years in workforce operations, helpdesk operations, or back-office support
  • Familiarity with SLA-driven ticket environments
  • Experience working in a multi-geography team setup

Skills: Digital : Workforce Analytics~Digital : ServiceNow_IT Service Management