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Workforce Management Operations Analyst Jobs in Texas

Workforce Operations Analyst Location: Austin, TX Duration: 6 months Onsite Role Role Descriptions ... Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ...

Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency * Support implementation and continuous improvement of workforce management ...

Work with Finance to manage labor budgets, cost forecasting, and variance analysis. * Collaborate with Data Center Operations leadership to align workforce plans with maintenance schedules ...

Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ... Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities:

Do you enjoy turning operational data into business results? Globe Life is looking for a Workforce ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

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Workforce Management Operations Analyst information

What cities in Texas are hiring for Workforce Management Operations Analyst jobs?

Cities in Texas with the most Workforce Management Operations Analyst job openings:

Workforce Operations Analyst

Austin, TX • On-site

Contractor

Re-posted 15 days ago


Job description

Job Title: Workforce Operations Analyst

Location: Austin, TX

Duration: 6 months

Onsite Role

Role Descriptions:

Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature — handling a high volume of discrete tasks across multiple workflows (~1,300–1,500 tickets/month).

Key Responsibilities

•       Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal

•       Accurately triage incoming requests and route them to the appropriate downstream team or system

•       Maintain scheduling records and ensure timely updates across workforce management tools

•       Coordinate with cross-functional teams across Austin, Cork, and Singapore time zones

•       Identify recurring issues and escalate patterns to the QBA/analytics team for process improvement

•       Ensure data accuracy in provisioning systems and report discrepancies

Required Skills & Technologies

  • Category        Tools / Skills- Ticketing & Workflow, ServiceNow, Jira, or equivalent ITSM platforms
  • Scheduling- WFM tools (e.g., NICE IEX, Verint, Aspect, or similar)
  • Productivity- Confluence, Webex, Slack
  • Data Entry & Reporting- Excel / Google Sheets (intermediate), basic SQL preferred
  • Communication- Strong written English; async-first communication across time zones

Preferred Qualifications

  • 4+ years in workforce operations, helpdesk operations, or back-office support
  • Familiarity with SLA-driven ticket environments
  • Experience working in a multi-geography team setup

Skills: Digital : Workforce Analytics~Digital : ServiceNow_IT Service Management