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Workforce Management Manager Jobs in Maryland (NOW HIRING)

Chimes

System Administrator WFM Scheduling

Baltimore, MD · On-site

$65K - $70K/yr

Serve as a subject matter expert for the agency's workforce management, scheduling, and timekeeping systems, providing guidance and technical support to system users across the agency. * Administer ...

Anovaeon LLC

Human Resources Manager

Williamsport, MD · On-site

$80K - $83K/yr

Minimum 5 years of experience in human resources or workforce management * Experience supporting operational or government program environments preferred * Experience handling employee relations and ...

Allegis Global Solutions

Sr. Analyst

Baltimore, MD · On-site

$87K - $115K/yr

... workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you're ...

Allegis Global Solutions

Sr. Analyst

Troy, NY · On-site

$87K - $115K/yr

... workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model. We also represent over 100 countries and speak dozens of languages. So as you're building ...

Addison Group

Human Resources Manager

Silver Spring, MD · On-site

$35 - $42/hr

Strong knowledge of employment law, HR compliance, and workforce management * Excellent leadership, communication, and problem-solving skills * Experience handling confidential and sensitive matters ...

Beacon Staffing Alternatives, Inc.

Be Seen First

Workforce Development Specialist

Baltimore, MD · On-site

$25/hr

Experience using Salesforce, Microsoft Teams, SharePoint, or other case management systems preferred. Requirements * Bachelor's Degree * 1-3 years' experience in Workforce Development, adult ...

Allegis Global Solutions

Sr. Analyst

Baltimore, MD · On-site

$87K - $115K/yr

... workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you're ...

Allegis Global Solutions

Sr. Analyst

Troy, NY · On-site

$87K - $115K/yr

... workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model. We also represent over 100 countries and speak dozens of languages. So as you're building ...

ClearanceJobs

Records Manager Jobs

Bethesda, MD · On-site

... Management Act and all related statutes, federal regulations, and customer and Intelligence Community (IC) policies and procedures. * The RMG helps train and assist the customer workforce to meet the ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Maryland?

The most popular types of Workforce Management jobs in Maryland are:

What are popular job titles related to Workforce Management Manager jobs in Maryland?

For Workforce Management Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Maryland look for?

The top searched job categories for Workforce Management Manager jobs in Maryland are:

What cities in Maryland are hiring for Workforce Management Manager jobs?

Cities in Maryland with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

System Administrator WFM Scheduling

Chimes

Baltimore, MD • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Systems Administrator

Monday - Friday 8:30 am - 5:00 pm

Salary: $65,000 - $70,000

What will you do

  • Create, edit, maintain, and publish schedules for designated departments within the electronic scheduling
    system in accordance with agency policies, procedures, staffing requirements, and established
    guidelines.
  • Collaborate with department managers and operational leadership to maintain accurate staffing
    schedules and address open shifts, schedule changes, employee availability, planned and unplanned
    vacancies, and other staffing needs within assigned areas.
  • Serve as a subject matter expert for the agency’s workforce management, scheduling, and timekeeping
    systems, providing guidance and technical support to system users across the agency.
  • Administer and maintain system configuration, scheduling structures, employee assignments, access,
    workflows, and other system components necessary to support agency operations
  • Collaborate with system vendors and internal stakeholders to troubleshoot system issues, identify root
    causes, evaluate existing workflows, and implement system enhancements or process improvements that
    increase efficiency, accuracy, consistency, and usability.
  • Participate in cross-functional projects and agency initiatives related to workforce management systems,
    including system development, testing, implementation, upgrades, and process improvement.
  • Develop and maintain standardized system procedures, documentation, reference materials, and training
    resources to promote consistent system use across the agency.
  • Monitor system functionality and data integrity to identify recurring issues, configuration concerns, trends,
    and opportunities for improvement.
  • Collaborate with Payroll and Human Resources to identify and resolve workforce management system
    issues affecting employee records, scheduling, timekeeping, and payroll accuracy.
  • Support agency initiatives involving temporary and contract labor, including resource allocation, system
    access, scheduling, timekeeping, testing, and process development.
  • Partner with operational and scheduling leadership across agency divisions to provide system-level
    support and solutions while designated leadership retains responsibility for daily staffing and operational
    decision-making.
  • Perform other related duties as assigned.
  • Assistance in training on the system for new staff

Qualification:

Education
Associate of Arts degree from an accredited college or university in special education or related field, with
emphasis in the area of Education Psychology, Social Science or related field.

Work Experience
Demonstrated experience with workforce management, scheduling, timekeeping, or related systems,
including hands-on experience with system support, troubleshooting, and process improvement.

Note
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted
in lieu of the requirements specified above under Education and Experience.

Why You’ll Love Working Here

  • Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
  • Dental and vision insurance
  • Life and disability insurance
  • Generous paid time off
  • 403(b) retirement plan with employer match
  • Paid training and tuition assistance
  • Tickets at Work
  • Employee referral bonuses and recognition programs
  • Clear pathways for growth and advancement

Join a team where your work truly matters—every single day.
Apply today: https://chimes.org/Careers

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