ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Nottingham, MD

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

Aegon

Sr External Workforce Manager

Baltimore, MD · On-site

$108K - $147K/yr

Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... We understand the potential of leveraging the talents of a diverse workforce. We embrace an ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Nottingham, MD

Workforce Management Manager information

See Nottingham, MD salary details

$27.4K

$81.3K

$136.9K

How much do workforce management manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce management manager in Nottingham, MD is $81,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $115,900.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What cities near Nottingham, MD are hiring for Workforce Management Manager jobs? Cities near Nottingham, MD with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Nottingham, MD as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $81,291 per year, or $39.1 per hour.

Workforce Management Analyst II

System One Holdings, LLC

Baltimore, MD • On-site

$38.71/hr

Contractor

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE
Location: Remote (U.S.) - client site in Baltimore, MD (21224)
Type: Contract-to-Hire (high possibility of extension)
Schedule: 40 hours/week
Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you'll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You'll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests-ensuring strong coverage and service levels.
WHAT YOU'LL DO
  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
  • Monitor and report schedule adherence.
  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS
  • Bachelor's degree, OR equivalent experience
    • In lieu of a Bachelor's degree: additional 4 years of relevant experience (in addition to required experience)
  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment
  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE
  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
  • Experience supporting skills-based routing environments and multi-skill scheduling
  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
Ref: #851-Rockville-S1

Apply