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Workforce Management Manager Jobs in Maryland (NOW HIRING)

Staff Management

Account Manager

Havre De Grace, MD · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...

Perdue Farms

Workforce Optimization Scheduler

Salisbury, MD

$68K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...

Howard Community College

Workforce Programs Manager

Columbia, MD · On-site

$70K - $96K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Additionally, the role supports strategic growth initiatives, program marketing, budget management, and continuous improvement efforts to expand workforce training opportunities and meet regional ...

SSA Marine

Operations Labor Manager

Baltimore, MD

$70K - $95K/yr

Workforce Management and Labor Relations * Exercises independent judgment and management authority over the hiring, assignment, direction, evaluation, discipline, and termination of assigned labor ...

Perdue Farms

Workforce Optimization Scheduler

Salisbury, MD

$68K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...

Perdue Farms

Workforce Optimization Scheduler

Salisbury, MD · On-site

$68K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...

SSA Marine

Operations Labor Manager

Baltimore, MD · On-site

$70K - $95K/yr

Workforce Management and Labor Relations * Exercises independent judgment and management authority over the hiring, assignment, direction, evaluation, discipline, and termination of assigned labor ...

Walmart

(USA) People Manager - NSO

Frederick, MD · On-site

$64K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze workforce data to identify trends, gaps, and opportunities for improvement in talent management and scheduling. * Collaborate with stakeholders to develop and execute People strategies ...

New

Deloitte

UKG PRO HCM Senior Consultant

Baltimore, MD · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Maryland

Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Maryland?

The most popular types of Workforce Management jobs in Maryland are:

What are popular job titles related to Workforce Management Manager jobs in Maryland?

For Workforce Management Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Maryland look for?

The top searched job categories for Workforce Management Manager jobs in Maryland are:

What cities in Maryland are hiring for Workforce Management Manager jobs?

Cities in Maryland with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Hybrid job distribution.

Account Manager

Staff Management

Havre De Grace, MD • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview:

In the role of Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, you will manage annual revenues between $1 million - $5 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met. 

Location: Havre de Grace, MD

Essential Job Functions

  • Manage and provide guidance to the service team's daily operations
  • Responsible for actively building and maintaining a strong client relationship
  • Lead recruiting efforts to ensure sufficient staff levels
  • Oversee the process of interviewing, hiring, orientation, and training
  • Provide guidance or manage associate performance
  • Oversee scheduling, attendance, and shift meetings
  • Payroll approval and processing
  • Trend analysis and financial forecasting
  • Develop and implement a safety program
  • Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/Experience

  • High School diploma or GED with 3+ years of process management experience
  • Highly effective personnel and process management skills and techniques
  • Proven skills and knowledge on training, coaching, and performance evaluation
  • Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word 
  • Strong communication skills, both oral and written
  • Ability to solve complex problems, including finance
  • Strong interpersonal and customer service skills
  • Exceptional attention to detail

Salary Range: $60,573 - $75,717 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions across North America, offering flexible temporary, seasonal and direct placement opportunities. 
Our proven onsite staffing model and personalized recruitment services ensure that our clients receive skilled support while candidates find positions that match their goals. Staff Management | SMX is dedicated to creating impactful partnerships, prioritizing safety, compliance, and innovation to meet evolving workforce needs.

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