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Workforce Management Forecasting Analyst Jobs (NOW HIRING)

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

As a member of our Product Support team, the Workforce Management Analyst will help keep our ... Experience developing workforce capacity models and forecasting methodologies from scratch

Rally House

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... Develop andmaintainlabor models, staffing guides, forecasting tools, and workforce planning ...

Brooksource

Forecasting Analyst

Manhattan, NY · On-site

$40 - $50/hr

Ability to manage multiple priorities in a fast-paced environment * Experience in forecasting, media/streaming, subscription businesses, or analytics is a plus WHAT'S IN IT FOR YOU * Work for a well ...

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Workforce Management Forecasting Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management forecasting analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for workforce management forecasting analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecasting AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and analyzing data trendsManaging daily staffing schedules and operational workflows
Required SkillsData analysis, forecasting models, Excel, statistical toolsScheduling, operational coordination, communication skills
CertificationsTypically none required, but certifications in data analysis or workforce planning are a plusOften no specific certifications required
Work EnvironmentOffice setting, working with data and forecasting toolsOffice environment, interacting with staff and operations teams

While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.

What cities are hiring for Workforce Management Forecasting Analyst jobs? Cities with the most Workforce Management Forecasting Analyst job openings:
What states have the most Workforce Management Forecasting Analyst jobs? States with the most job openings for Workforce Management Forecasting Analyst jobs include:
Workforce Management Forecasting Analyst jobs near you

Workforce Management Forecasting Analyst

Teleperformance

Warren, MI • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule. 

Responsibilities

Your Responsibilities 

  • Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes 
  • Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions 
  • Collaborate with various internal customers on impact analysis for proposed Contact Center changes 
  • Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided 
  • Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies 
  • Perform various analyses, formulate conclusions, and present conclusions to management 
  • Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities 
  • Work with business to develop short-term and long-term financial forecasts and budgets 
  • Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results 
  • Provide variance analysis on forecast performance 
  • Develop and maintain reporting tools that help analyze forecasting trends 
  • Oversee Contact Center data in relation to Contact 
  • Oversee center volume and handle time 
  • Heavy reporting duties after forecasting the data for the Contact Center line of business 
  • Assist with reporting and creating innovative ways to look at data 
Qualifications

Qualifications 

  • Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted 
  • 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting) 
  • Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX 
  • Experience with reporting, forecasting, analytics, workforce strategies 
  • Previous contact center experience preferred 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Employment Type: FULL_TIME

What Teleperformance employees say

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Benefits

Hours and flexibility

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