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Workforce Management Forecasting Analyst Jobs in Houston, TX

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

Workforce Management Platforms (Verint preferred). * Advanced Excel (pivot tables, forecasting models, scenario analysis). * Data visualization/reporting tools (Power BI strongly preferred)

Invesco

Senior Engineer-Workforce Management

Houston, TX · Hybrid

$99K - $137K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

Qcells

EPC Workforce Specialist

Houston, TX · Hybrid

... managers and site supervisors with labor forecasting, scheduling inputs, and workforce gap analysis · Maintain and update workforce management systems, databases, and spreadsheets with current and ...

Qcells

EPC Workforce Specialist

Houston, TX · On-site

... forecasting, scheduling inputs, and workforce gap analysis • Maintain and update workforce management systems, databases, and spreadsheets with current and accurate project labor data • ...

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All JobsWorkforce Management Forecasting Analyst JobsWorkforce Management Forecasting Analyst Jobs in Houston, TX

Workforce Management Forecasting Analyst information

See Houston, TX salary details

$36.8K

$93.2K

$164.7K

How much do workforce management forecasting analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce management forecasting analyst in Houston, TX is $93,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecasting AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and analyzing data trendsManaging daily staffing schedules and operational workflows
Required SkillsData analysis, forecasting models, Excel, statistical toolsScheduling, operational coordination, communication skills
CertificationsTypically none required, but certifications in data analysis or workforce planning are a plusOften no specific certifications required
Work EnvironmentOffice setting, working with data and forecasting toolsOffice environment, interacting with staff and operations teams

While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.

What cities near Houston, TX are hiring for Workforce Management Forecasting Analyst jobs? Cities near Houston, TX with the most Workforce Management Forecasting Analyst job openings:
Workforce Management Forecasting Analyst jobs near you
Infographic showing various Workforce Management Forecasting Analyst job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,182 per year, or $44.8 per hour.

Workforce Management Analyst

E-Solutions, Inc.

Santa Fe, TX • On-site

Other

Posted 21 days ago

Job description

Job Title: Workforce Management Analyst – Voice Operations
Job Location: San Antonio, TX
Project Duration: FULL TIME
 
Role Summary
The Workforce Management (WFM) Analyst will support endtoend workforce planning and realtime management for a highvolume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, handson Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.
 
Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain shortterm and longterm forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes
Scheduling & Queue Management
Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity
RealTime Management & Reporting
Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively
Stakeholder & Operational Support
Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, rampups, and volume transitions from a WFM perspective
 
Required Skills & Qualifications
Experience
Minimum 5 years of WFM experience supporting voice/contact center operations
Strong handson experience in forecasting, scheduling, queue monitoring, and intraday management
Technical & Analytical Skills
Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating managementlevel reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)
Soft Skills
Strong analytical and problemsolving skills
Ability to communicate datadriven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solutionoriented mindset
 
Work Model
100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations
 
Preferred (Nice to Have)
Experience supporting USbased voice operations
Exposure to largescale or multiqueue contact center environments – Inbound and outbound contact center
Experience working in fastpaced, SLAdriven operations

Workforce Management Analyst1fastpacedN/AFull TImeUnited States

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